AAA Auto Club Enterprises
GSOC Operator
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GSOC Operator
role at
AAA Auto Club Enterprises .
Schedule: 10:00am to 6:30pm Tuesday-Saturday. The GSOC operates 24/7/365.
Responsibilities
Assess and respond to emergencies with professionalism while proactively monitoring multiple systems for emerging threats, notifying stakeholders, and escalating risks as needed.
Answer phone calls providing world‑class customer service, assist employees with safety and security concerns, and ensure effective communication during routine operations and critical incidents.
Monitor and operate security systems (access control, alarms, CCTV, and intelligence platforms) to detect, assess, and respond to a wide range of physical threats, dispatch security personnel, notify emergency services as needed, and assist with cross‑team training.
Prepare reports, document activities, and follow standard procedures while investigating and responding to incidents—using proactive threat monitoring to alert stakeholders and mitigate risks as appropriate.
Monitor open‑source intelligence, social media, and global news to identify and elevate emerging threats to stakeholders.
Qualifications
At least 1 year of security or alarm industry experience in a professional setting.
Excellent written and verbal communication skills, able to produce clear, concise reports and provide outstanding customer service.
Experience following policies and procedures, writing technical procedures and reports with attention to accuracy and detail.
Strong ability to multitask in a fast‑paced environment.
Experience working with multiple information technology systems and programs simultaneously.
Independent and collaborative work style with initiative and problem‑solving skills to prioritize tasks in high‑pressure situations.
High School Diploma or GED equivalent.
Availability to work varied and irregular shifts, including nights, weekends, and holidays.
The starting pay range for this position is: $20.58 – $27.41 per hour. Full‑time employees are eligible to participate in our incentive program based on organizational, team, and personal performance.
Benefits
Health coverage for medical, dental, and vision.
401(k) savings plan with company match and pension.
Tuition assistance.
PTO for community volunteer programs.
Wellness program.
Employee discounts.
AAA is an Equal Opportunity Employer. The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with applicable federal, state, and local laws and regulations.
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GSOC Operator
role at
AAA Auto Club Enterprises .
Schedule: 10:00am to 6:30pm Tuesday-Saturday. The GSOC operates 24/7/365.
Responsibilities
Assess and respond to emergencies with professionalism while proactively monitoring multiple systems for emerging threats, notifying stakeholders, and escalating risks as needed.
Answer phone calls providing world‑class customer service, assist employees with safety and security concerns, and ensure effective communication during routine operations and critical incidents.
Monitor and operate security systems (access control, alarms, CCTV, and intelligence platforms) to detect, assess, and respond to a wide range of physical threats, dispatch security personnel, notify emergency services as needed, and assist with cross‑team training.
Prepare reports, document activities, and follow standard procedures while investigating and responding to incidents—using proactive threat monitoring to alert stakeholders and mitigate risks as appropriate.
Monitor open‑source intelligence, social media, and global news to identify and elevate emerging threats to stakeholders.
Qualifications
At least 1 year of security or alarm industry experience in a professional setting.
Excellent written and verbal communication skills, able to produce clear, concise reports and provide outstanding customer service.
Experience following policies and procedures, writing technical procedures and reports with attention to accuracy and detail.
Strong ability to multitask in a fast‑paced environment.
Experience working with multiple information technology systems and programs simultaneously.
Independent and collaborative work style with initiative and problem‑solving skills to prioritize tasks in high‑pressure situations.
High School Diploma or GED equivalent.
Availability to work varied and irregular shifts, including nights, weekends, and holidays.
The starting pay range for this position is: $20.58 – $27.41 per hour. Full‑time employees are eligible to participate in our incentive program based on organizational, team, and personal performance.
Benefits
Health coverage for medical, dental, and vision.
401(k) savings plan with company match and pension.
Tuition assistance.
PTO for community volunteer programs.
Wellness program.
Employee discounts.
AAA is an Equal Opportunity Employer. The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with applicable federal, state, and local laws and regulations.
#J-18808-Ljbffr