City of Santa Clara
Per Diem Dispatchers will provide public safety dispatching at Santa Clara Police/Fire Communications and/or Levi's Stadium. The hourly rates for the two positions are as follows:
$75.00/hr when assigned to Santa Clara Police/Fire Communications
$70.00/hr when assigned to Levi's Stadium
As an as-needed employee, this is an at-will position and there is no guarantee of hours. Hours are limited to 999 in a fiscal year or 960 hours in a fiscal year for retired CalPERS annuitants.
Recruitment Notice THIS RECRUITMENT MAY BE USED TO FILL MULTIPLE POSITIONS BESIDES THE POSITIONS LISTED BELOW. IF YOU ARE INTERESTED IN EMPLOYMENT IN THIS CLASSIFICATION, YOU SHOULD APPLY TO ENSURE YOU ARE CONSIDERED FOR ADDITIONAL OPPORTUNITIES THAT MAY UTILIZE THE APPLICANTS FROM THIS RECRUITMENT. MEETING THE MINIMUM QUALIFICATIONS DOES NOT GUARANTEE ADMITTANCE INTO THE EXAMINATION PROCESS. ONLY THE MOST QUALIFIED CANDIDATES WHO DEMONSTRATE THE BEST COMBINATION OF QUALIFICATIONS IN RELATION TO THE REQUIREMENTS AND DUTIES OF THE POSITION WILL BE INVITED TO TEST OR INTERVIEW.
Responsibilities
Operates base radio console equipment, transmitting and receiving routine and emergency messages
Receives emergency and routine requests for services from the public via 9-1-1, alternate emergency lines, and business lines
Dispatches appropriate emergency vehicles, equipment, and personnel in response to those requests, in accordance with established policies and procedures
Coordinates emergency operations between various departmental personnel and equipment
Operates data terminals for information pertaining to daily public safety operations and general emergency services
Maintains written logs, files, and computer information in the prescribed manner
Updates computer files and performs other clerical functions and tasks as directed
Performs other related duties as assigned
Education and Experience Minimum Education Requirements Graduation from high school or possession of a GED
Minimum Experience Requirements
The equivalent of two (2) years of paid employment experience in public safety dispatching within the past five (5) years of which at least one (1) year included solo status
Five (5) years of current paid employment with a public safety agency or private emergency medical services agency, with high level Computer Aided Dispatch (CAD), radio and/or telephone operation
Successful completion of probationary period as a Public Safety Dispatcher I with the City of Santa Clara
License/Certifications Possession of a current P.O.S.T. Basic Dispatch certificate is required.
Other Requirements
Incumbents must have the ability to work, as assigned, on schedules that may include Saturdays, Sundays, holidays, and non-traditional work hours
Must be able to perform all the essential functions of the job assignment. All candidates will be required to pass a City background investigation, which will include fingerprinting and/or psychological testing
Knowledge of
General public safety radio and telephone communications systems
Police and fire emergency procedures
Primary roads, streets, highways, major buildings, and public facilities within the City's boundaries
Skill In
Reading and interpreting maps; and maintaining accurate records
Ability to
Read, write, spell, and speak in clear, concise English
Learn correct telephone answering techniques, policies and procedures
Operate computer-aided dispatch (CAD) system with sufficient speed and accuracy to document field activity and create calls for service within response criteria guidelines
Analyze situations quickly and accurately, while taking effective action to assure public safety provider and citizen safety
Follow verbal and written instructions
Communicate clearly and distinctly using radio and telephone equipment
Maintain composure and work accurately in emergency situations
Work in a team-based environment and achieve common goals
Establish and maintain tactful, courteous, and effective working relationships with those contacted during the course of work, including the general public
Work in a confined area, wearing a headset which restricts physical movement about the work area
Accurately enter information into the CAD system while simultaneously receiving information by phone or radio
Retrieve data from CAD terminal or other keyboard device, maintain appropriate documentation of previous events, details, and conversations
Work in a highly structured environment where all communications are recorded or documented and reviewed as public record
Handle multiple priorities and organize workload
Extract information or data from other computer systems
View multiple video display terminals for extended periods of time in low variable light conditions
Distinguish and interpret the meaning of colors on video display terminals
Distinguish and comprehend simultaneous communications from several sources
Work continuously or uninterrupted as required, standing or sitting for extended periods of time
Perform with a high standard of customer service, professional conduct, and civic responsibility
Use emergency medical questioning techniques and provide medical instructions via telephone when required
Type at a net rate of 35 wpm on a computer keyboard
Additional Information You must answer all job‑specific questions in order to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. Applications must be filled out completely (i.e. do not write “see resume or personnel file.”). To receive consideration for the screening process, candidates must submit a current P.O.S.T. Basic Dispatch certificate. Incomplete applications will not be accepted. Application packets may be submitted online through the “Apply Now” feature on the job announcement at www.santaclaraca.gov. Applications will be reviewed on a bi‑weekly basis for consideration to the position. If you are interested in applying you are encouraged to apply as soon as possible, before the position is closed.
Equal Employment Opportunity The City of Santa Clara is an equal‑opportunity employer. Applicants for all job openings will be considered without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, veteran status or any other consideration made unlawful under any federal, state or local laws. The City of Santa Clara is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at 408‑615‑2080 or HumanResources@santaclaraca.gov.
Supervision Received Works under the general supervision of a Senior Public Safety Dispatcher or Watch Commander and the overall direction of the Communications Operations Manager.
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$75.00/hr when assigned to Santa Clara Police/Fire Communications
$70.00/hr when assigned to Levi's Stadium
As an as-needed employee, this is an at-will position and there is no guarantee of hours. Hours are limited to 999 in a fiscal year or 960 hours in a fiscal year for retired CalPERS annuitants.
Recruitment Notice THIS RECRUITMENT MAY BE USED TO FILL MULTIPLE POSITIONS BESIDES THE POSITIONS LISTED BELOW. IF YOU ARE INTERESTED IN EMPLOYMENT IN THIS CLASSIFICATION, YOU SHOULD APPLY TO ENSURE YOU ARE CONSIDERED FOR ADDITIONAL OPPORTUNITIES THAT MAY UTILIZE THE APPLICANTS FROM THIS RECRUITMENT. MEETING THE MINIMUM QUALIFICATIONS DOES NOT GUARANTEE ADMITTANCE INTO THE EXAMINATION PROCESS. ONLY THE MOST QUALIFIED CANDIDATES WHO DEMONSTRATE THE BEST COMBINATION OF QUALIFICATIONS IN RELATION TO THE REQUIREMENTS AND DUTIES OF THE POSITION WILL BE INVITED TO TEST OR INTERVIEW.
Responsibilities
Operates base radio console equipment, transmitting and receiving routine and emergency messages
Receives emergency and routine requests for services from the public via 9-1-1, alternate emergency lines, and business lines
Dispatches appropriate emergency vehicles, equipment, and personnel in response to those requests, in accordance with established policies and procedures
Coordinates emergency operations between various departmental personnel and equipment
Operates data terminals for information pertaining to daily public safety operations and general emergency services
Maintains written logs, files, and computer information in the prescribed manner
Updates computer files and performs other clerical functions and tasks as directed
Performs other related duties as assigned
Education and Experience Minimum Education Requirements Graduation from high school or possession of a GED
Minimum Experience Requirements
The equivalent of two (2) years of paid employment experience in public safety dispatching within the past five (5) years of which at least one (1) year included solo status
Five (5) years of current paid employment with a public safety agency or private emergency medical services agency, with high level Computer Aided Dispatch (CAD), radio and/or telephone operation
Successful completion of probationary period as a Public Safety Dispatcher I with the City of Santa Clara
License/Certifications Possession of a current P.O.S.T. Basic Dispatch certificate is required.
Other Requirements
Incumbents must have the ability to work, as assigned, on schedules that may include Saturdays, Sundays, holidays, and non-traditional work hours
Must be able to perform all the essential functions of the job assignment. All candidates will be required to pass a City background investigation, which will include fingerprinting and/or psychological testing
Knowledge of
General public safety radio and telephone communications systems
Police and fire emergency procedures
Primary roads, streets, highways, major buildings, and public facilities within the City's boundaries
Skill In
Reading and interpreting maps; and maintaining accurate records
Ability to
Read, write, spell, and speak in clear, concise English
Learn correct telephone answering techniques, policies and procedures
Operate computer-aided dispatch (CAD) system with sufficient speed and accuracy to document field activity and create calls for service within response criteria guidelines
Analyze situations quickly and accurately, while taking effective action to assure public safety provider and citizen safety
Follow verbal and written instructions
Communicate clearly and distinctly using radio and telephone equipment
Maintain composure and work accurately in emergency situations
Work in a team-based environment and achieve common goals
Establish and maintain tactful, courteous, and effective working relationships with those contacted during the course of work, including the general public
Work in a confined area, wearing a headset which restricts physical movement about the work area
Accurately enter information into the CAD system while simultaneously receiving information by phone or radio
Retrieve data from CAD terminal or other keyboard device, maintain appropriate documentation of previous events, details, and conversations
Work in a highly structured environment where all communications are recorded or documented and reviewed as public record
Handle multiple priorities and organize workload
Extract information or data from other computer systems
View multiple video display terminals for extended periods of time in low variable light conditions
Distinguish and interpret the meaning of colors on video display terminals
Distinguish and comprehend simultaneous communications from several sources
Work continuously or uninterrupted as required, standing or sitting for extended periods of time
Perform with a high standard of customer service, professional conduct, and civic responsibility
Use emergency medical questioning techniques and provide medical instructions via telephone when required
Type at a net rate of 35 wpm on a computer keyboard
Additional Information You must answer all job‑specific questions in order to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. Applications must be filled out completely (i.e. do not write “see resume or personnel file.”). To receive consideration for the screening process, candidates must submit a current P.O.S.T. Basic Dispatch certificate. Incomplete applications will not be accepted. Application packets may be submitted online through the “Apply Now” feature on the job announcement at www.santaclaraca.gov. Applications will be reviewed on a bi‑weekly basis for consideration to the position. If you are interested in applying you are encouraged to apply as soon as possible, before the position is closed.
Equal Employment Opportunity The City of Santa Clara is an equal‑opportunity employer. Applicants for all job openings will be considered without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, veteran status or any other consideration made unlawful under any federal, state or local laws. The City of Santa Clara is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at 408‑615‑2080 or HumanResources@santaclaraca.gov.
Supervision Received Works under the general supervision of a Senior Public Safety Dispatcher or Watch Commander and the overall direction of the Communications Operations Manager.
#J-18808-Ljbffr