Avanath Capital Management, LLC
Part-Time- Resident Service Coordinator
Avanath Capital Management, LLC, Baltimore, Maryland, United States
Join to apply for the
Part‑Time Resident Service Coordinator
role at
Avanath Capital Management, LLC
Overview Avanath is proud to be named one of the top property management companies that provide affordable housing for the workforce. Cultivating the American Dream is the purpose that binds the Avanath team. Every day is an opportunity to make a difference in someone’s life: whether it’s helping residents call one of our communities home, providing excellence in customer service, or championing our workforce, we are committed to creating an unforgettable experience as a great place to live, work, and be.
The Role The Resident Services Coordinator (RSC) is a perfect fit for a passionate and creative individual eager to provide outstanding customer service and enhance community engagement. This role is all about building strong relationships with residents and creatively coordinating social programs, events, and services that align with the needs of the community and organization. You’ll work closely with the Director of Resident Services and report directly to the Community Manager. The RSC is a team player and provides administrative and operational support as needed. If you’re enthusiastic about making a difference in the community and bringing fresh ideas to life, this role is for you.
Competencies
Aptitude for Connecting
– Build a sense of community and go the extra mile to create a positive experience for all residents and staff. Create collaborative relationships with vendor partners, regulatory bodies, and social services to foster success for the organization and its communities.
Authentic Attitude
– Demonstrate an open, professional attitude when accessing and resolving resident and staff concerns. Seek resources throughout the organization via support services and senior leadership.
Positive and Professional Approach
– Listen actively and ensure every resident and staff member feels seen, heard, and valued. Your support is integral to Avanath’s success.
Qualifications
Strong customer service and verbal/written communication skills
Strong interpersonal skills
1+ years of service coordination and event planning or equivalent experience
Ability to set priorities and manage time effectively
Experience in social services, case management, or human resources
Bilingual (English & Spanish) highly desired
Solid computer proficiency (Windows, Word, Excel, internet, email)
Ability to interact effectively with community team members, senior executives, and business vendors
Previous experience in nonprofit or community‑based settings is highly desired
Low‑income housing tax credit (LIHTC) experience is highly desired
Reliable transportation
Key Accountabilities
Resident Engagement & Satisfaction
Serve as a point of contact for residents, addressing inquiries and resolving complaints to enhance retention.
Conduct regular check‑ins and build strong internal and external community connections.
Lead routine resident orientation sessions and familiarize residents with services and policies.
Urgently assist in resolving all customer service‑related items.
Assist in executing the community’s customer service management plan to improve satisfaction scores and online reputation.
Plan and coordinate routine resident programs, events, and meetings.
Regularly evaluate residents’ individual and family needs through interviews, surveys, and collaboration with service providers to connect residents to the appropriate services.
Develop strategies to identify at‑risk residents and work to improve their success within the community.
Collaborate with local businesses for sponsorships and partnerships.
Promote events through marketing materials and social media.
Support residents in crises by connecting them with resources.
Utilize software to streamline communication and maintain updated resident information.
Adhere to all Avanath and Housing Authority policies related to leasing and compliance files.
Provide regular updates and reports to management.
Align resident services with organizational goals through collaboration with internal teams.
Track and analyze resident feedback, program participation, and satisfaction metrics to guide service improvements.
Leasing and Compliance
Support leasing staff by conducting tours, explaining lease terms, and preparing leasing documents.
Oversee move‑in and move‑out procedures, ensuring a smooth transition for residents and proper documentation.
Guide prospective residents through the application process, including eligibility requirements and form completion.
Assist in promoting lease renewals through personal outreach, discussing terms, and addressing concerns to increase retention.
Ensure compliance with company policies, Fair Housing laws, and relevant regulations while assisting with additional duties as needed.
Assist with other duties as assigned.
Physical Demands & Working Conditions
Essential staff classification – must report to work and adhere to all safety and business protocols.
Frequent sitting and walking.
Repetitive use of the computer, keyboard, mouse, and phone.
Reading, comprehending, writing, performing calculations, communicating verbally.
Work in an elevated site; walk on uneven ground.
Occasional squatting, bending neck/waist, twisting neck/waist, pushing, and pulling.
How Avanath Supports You We recognize that our teams are at the heart of our success and growth. We are committed to showing appreciation through:
Culture Built on Purpose and Core Values – Integrity, Caring, and Continuous Improvement.
Comprehensive Benefits – health, dental & vision, 401(k), personal time off, paid holidays and more!
Growth based on achievement and a focus on internal promotion.
Development – a commitment to creating opportunities to learn and expand your knowledge through online training, classes, and one‑on‑one coaching.
Diversity & Inclusion Avanath Capital is committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. Our people, our most valuable asset, embody diverse thoughts, backgrounds, talents, and experiences at all levels. We seek to proactively and creatively achieve our mission to enable opportunities for hard‑working American families.
Our diversity initiatives include practices and policies on recruitment, selection, compensation, benefits, professional development, training, promotions, and transfer. We encourage a work environment built on gender and diversity equity, including:
Respectful communication and cooperation between all employees.
Teamwork and employee participation, permitting representation of all groups.
Work/life balance through flexible schedules.
Employer and employee contributions to the communities we serve.
Compensation Range $24 — $26 USD per hour
Seniority Level
Entry level
Employment type
Part‑time
Job function
Other
#J-18808-Ljbffr
Part‑Time Resident Service Coordinator
role at
Avanath Capital Management, LLC
Overview Avanath is proud to be named one of the top property management companies that provide affordable housing for the workforce. Cultivating the American Dream is the purpose that binds the Avanath team. Every day is an opportunity to make a difference in someone’s life: whether it’s helping residents call one of our communities home, providing excellence in customer service, or championing our workforce, we are committed to creating an unforgettable experience as a great place to live, work, and be.
The Role The Resident Services Coordinator (RSC) is a perfect fit for a passionate and creative individual eager to provide outstanding customer service and enhance community engagement. This role is all about building strong relationships with residents and creatively coordinating social programs, events, and services that align with the needs of the community and organization. You’ll work closely with the Director of Resident Services and report directly to the Community Manager. The RSC is a team player and provides administrative and operational support as needed. If you’re enthusiastic about making a difference in the community and bringing fresh ideas to life, this role is for you.
Competencies
Aptitude for Connecting
– Build a sense of community and go the extra mile to create a positive experience for all residents and staff. Create collaborative relationships with vendor partners, regulatory bodies, and social services to foster success for the organization and its communities.
Authentic Attitude
– Demonstrate an open, professional attitude when accessing and resolving resident and staff concerns. Seek resources throughout the organization via support services and senior leadership.
Positive and Professional Approach
– Listen actively and ensure every resident and staff member feels seen, heard, and valued. Your support is integral to Avanath’s success.
Qualifications
Strong customer service and verbal/written communication skills
Strong interpersonal skills
1+ years of service coordination and event planning or equivalent experience
Ability to set priorities and manage time effectively
Experience in social services, case management, or human resources
Bilingual (English & Spanish) highly desired
Solid computer proficiency (Windows, Word, Excel, internet, email)
Ability to interact effectively with community team members, senior executives, and business vendors
Previous experience in nonprofit or community‑based settings is highly desired
Low‑income housing tax credit (LIHTC) experience is highly desired
Reliable transportation
Key Accountabilities
Resident Engagement & Satisfaction
Serve as a point of contact for residents, addressing inquiries and resolving complaints to enhance retention.
Conduct regular check‑ins and build strong internal and external community connections.
Lead routine resident orientation sessions and familiarize residents with services and policies.
Urgently assist in resolving all customer service‑related items.
Assist in executing the community’s customer service management plan to improve satisfaction scores and online reputation.
Plan and coordinate routine resident programs, events, and meetings.
Regularly evaluate residents’ individual and family needs through interviews, surveys, and collaboration with service providers to connect residents to the appropriate services.
Develop strategies to identify at‑risk residents and work to improve their success within the community.
Collaborate with local businesses for sponsorships and partnerships.
Promote events through marketing materials and social media.
Support residents in crises by connecting them with resources.
Utilize software to streamline communication and maintain updated resident information.
Adhere to all Avanath and Housing Authority policies related to leasing and compliance files.
Provide regular updates and reports to management.
Align resident services with organizational goals through collaboration with internal teams.
Track and analyze resident feedback, program participation, and satisfaction metrics to guide service improvements.
Leasing and Compliance
Support leasing staff by conducting tours, explaining lease terms, and preparing leasing documents.
Oversee move‑in and move‑out procedures, ensuring a smooth transition for residents and proper documentation.
Guide prospective residents through the application process, including eligibility requirements and form completion.
Assist in promoting lease renewals through personal outreach, discussing terms, and addressing concerns to increase retention.
Ensure compliance with company policies, Fair Housing laws, and relevant regulations while assisting with additional duties as needed.
Assist with other duties as assigned.
Physical Demands & Working Conditions
Essential staff classification – must report to work and adhere to all safety and business protocols.
Frequent sitting and walking.
Repetitive use of the computer, keyboard, mouse, and phone.
Reading, comprehending, writing, performing calculations, communicating verbally.
Work in an elevated site; walk on uneven ground.
Occasional squatting, bending neck/waist, twisting neck/waist, pushing, and pulling.
How Avanath Supports You We recognize that our teams are at the heart of our success and growth. We are committed to showing appreciation through:
Culture Built on Purpose and Core Values – Integrity, Caring, and Continuous Improvement.
Comprehensive Benefits – health, dental & vision, 401(k), personal time off, paid holidays and more!
Growth based on achievement and a focus on internal promotion.
Development – a commitment to creating opportunities to learn and expand your knowledge through online training, classes, and one‑on‑one coaching.
Diversity & Inclusion Avanath Capital is committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. Our people, our most valuable asset, embody diverse thoughts, backgrounds, talents, and experiences at all levels. We seek to proactively and creatively achieve our mission to enable opportunities for hard‑working American families.
Our diversity initiatives include practices and policies on recruitment, selection, compensation, benefits, professional development, training, promotions, and transfer. We encourage a work environment built on gender and diversity equity, including:
Respectful communication and cooperation between all employees.
Teamwork and employee participation, permitting representation of all groups.
Work/life balance through flexible schedules.
Employer and employee contributions to the communities we serve.
Compensation Range $24 — $26 USD per hour
Seniority Level
Entry level
Employment type
Part‑time
Job function
Other
#J-18808-Ljbffr