Tesla Motors, Inc.
What to Expect
Tesla is seeking enthusiastic Customer Support Specialists to deliver exceptional post-order support for owners of one of the world's most innovative vehicle brands. Specialists will provide initial customer education, guide to self-help resources, assist customers with their orders, and route support inquiries based on customer needs and available internal tools. This role serves as the entry point into an exciting career path with Tesla Support, offering clear opportunities for skill development and growth into advanced support roles.
Training starts 1/12/26
What You'll Do
Deliver outstanding educational support via phone and chat, helping customers understand basic vehicle functions, information about the delivery process, and Tesla self-help resources
Clearly guide customers toward available self-service tools, such as self-help websites and the Tesla app
Conduct initial probing and basic troubleshooting to quickly assess customer concerns and resolve straightforward issues
Utilize internal systems to effectively route calls and inquiries to appropriate departments or escalates based on defined criteria
Accurately document interactions and customer data within Tesla's CRM and Vehicle Support systems
What You'll Bring
Minimum 2 years of relevant customer-facing experience
Exceptional customer service, educational, and communication skills (both written and oral)
Ability to quickly learn and educate customers on basic automotive features and technologies
Comfortable navigating multiple internal systems, MS Office, and web-based applications
Flexibility in scheduling; ability to work varied shifts within operational hours of Mon-Sun 5am-10pm as business requires
Enthusiasm for continuous learning and clear motivation to grow into more complex customer support roles at Tesla
Must have a valid State ID or driver's license
For roles working in CA, CO, HI, ID, MD, MS, NV, NC, OH, PA, TN, UT, VA, DC: This role requires you to possess a Motor Vehicle Salesperson License issued by the State Department of Motor Vehicles. Without the salesperson license, you cannot engage in sales activities. To check if you are eligible for the salesperson license, please contact the DMV in your state of employment
Compensation and Benefits Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
Family-building, fertility, adoption and surrogacy benefits
Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
Healthcare and Dependent Care Flexible Spending Accounts (FSA)
401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
Company paid Basic Life, AD&D, short-term and long-term disability insurance
Employee Assistance Program
Sick and Vacation time (Flex time for salary positions), and Paid Holidays
Back-up childcare and parenting support resources
Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
Weight Loss and Tobacco Cessation Programs
Tesla Babies program
Commuter benefits
Employee discounts and perks program
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Training starts 1/12/26
What You'll Do
Deliver outstanding educational support via phone and chat, helping customers understand basic vehicle functions, information about the delivery process, and Tesla self-help resources
Clearly guide customers toward available self-service tools, such as self-help websites and the Tesla app
Conduct initial probing and basic troubleshooting to quickly assess customer concerns and resolve straightforward issues
Utilize internal systems to effectively route calls and inquiries to appropriate departments or escalates based on defined criteria
Accurately document interactions and customer data within Tesla's CRM and Vehicle Support systems
What You'll Bring
Minimum 2 years of relevant customer-facing experience
Exceptional customer service, educational, and communication skills (both written and oral)
Ability to quickly learn and educate customers on basic automotive features and technologies
Comfortable navigating multiple internal systems, MS Office, and web-based applications
Flexibility in scheduling; ability to work varied shifts within operational hours of Mon-Sun 5am-10pm as business requires
Enthusiasm for continuous learning and clear motivation to grow into more complex customer support roles at Tesla
Must have a valid State ID or driver's license
For roles working in CA, CO, HI, ID, MD, MS, NV, NC, OH, PA, TN, UT, VA, DC: This role requires you to possess a Motor Vehicle Salesperson License issued by the State Department of Motor Vehicles. Without the salesperson license, you cannot engage in sales activities. To check if you are eligible for the salesperson license, please contact the DMV in your state of employment
Compensation and Benefits Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
Family-building, fertility, adoption and surrogacy benefits
Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
Healthcare and Dependent Care Flexible Spending Accounts (FSA)
401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
Company paid Basic Life, AD&D, short-term and long-term disability insurance
Employee Assistance Program
Sick and Vacation time (Flex time for salary positions), and Paid Holidays
Back-up childcare and parenting support resources
Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
Weight Loss and Tobacco Cessation Programs
Tesla Babies program
Commuter benefits
Employee discounts and perks program
#J-18808-Ljbffr