CVS Health
At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.
As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.
Pharmacy Technician, Aetna Medicare – Work From Home (Aetna Medicare Pharmacy Technician) BUSINESS JUSTIFICATION: Aetna Medicare Advantage members’ adherence to select maintenance medications informs health plans’ Medicare Stars quality rating and may lead to better health outcomes.
POSITION SUMMARY: CVS Health is seeking dedicated and compassionate Pharmacy Technicians to support multiple retail pharmacy customer relations programs. Using various software applications, you will engage with patients via live outreach to provide incremental, one‑on‑one therapy support for medications that they’re taking to better manage their condition. You will assist the team in daily activities to ensure exceptional service is maintained across department initiatives. In this role you must be able to triage tasks, balance efficiency with accuracy, work both independently and as a team in a fast-paced environment. Opportunities for cross‑training on additional clinical support programs, as well as programs across the broader Retail Customer Care team, will be provided to support business need.
Programs
Outreach to Medicare members regarding their medication adherence and offering assistance to resolve any barriers to refill
Assist customers with placing orders in conjunction with their healthcare programs
Assist customers with retail pharmacy‑related issues and other initiatives as needed
Responsibilities
Conduct outbound calls to patients that qualify for adherence‑based programs, ensuring timely and consistent communication (i.e. provide one‑on‑one support for patients who were unable to fill their prescription due to an inventory shortage, patients who are non‑adherent to medications, etc.)
Address patient concerns, troubleshoot issues, and provide appropriate resolutions, ensuring patient satisfaction and program success
Identify clinical support needs and elevate calls to Pharmacists on the team to further discuss concerns such as medication adherence barriers or clinical‑related challenges faced by patients, enabling timely intervention and resolution
Use CVS Procedures and guidelines to handle patient prescription requests within HIPAA guidelines and enter refill order for processing
Utilize computer systems, software, and databases to accurately record patient information and interactions, call outcomes, program enrollments, and progress updates
Maintain confidentiality and adhere to all relevant patient privacy regulations and company policies during all interactions and data handling processes
Collaborate with cross‑functional teams to identify areas for program improvement, propose innovative ideas, and contribute to the development and implementation of patient‑centric enhancements
Identify and communicate issues to senior level staff as appropriate
Communicate effectively with team lead and supervisor through huddles, team meetings, cohort refreshers, technology updates.
RI REQUIRED QUALIFICATIONS
Resident of Alaska, Arizona, Florida, Idaho, Illinois, Massachusetts, New Hampshire, North Carolina, Rhode Island, Tennessee, Texas or Vermont due to regulatory compliance
Active Pharmacy Technician license in state of residence
Ability to obtain Rhode Island Pharmacy Technician license through application and fee
1+ year(s) of experience in retail healthcare, preferably in a high‑volume call center
Minimum of one consecutive year experience in customer service
Ability to maintain a consistent, reliable, and stable internet connection
Internal colleagues must be in good standing to be considered
FL REQUIRED QUALIFICATIONS
Resident of Alaska, Arizona, Florida, Idaho, Illinois, Maine, New Mexico, North Carolina, Ohio, Tennessee, Texas, Utah, Vermont or Washington due to regulatory compliance
Active Pharmacy Technician license in state of residence
Ability to obtain Florida Registered Pharmacy Technician license through application and fee (*Requires tech education from a Florida Board‑approved training program.)
1+ year(s) of experience in retail healthcare, preferably in a high‑volume call center
Minimum of one consecutive year experience in customer service
Ability to maintain a consistent, reliable, and stable internet connection
Internal colleagues must be in good standing to be considered
RI/FL PREFERRED QUALIFICATIONS
Prior Call Center experience
Previous experience working from home
Microsoft (MS) Windows‑based applications and MS Office, including Word, Excel, Access, and PowerPoint proficiency
Bilingual in Spanish
Flexibility in work schedule
EDUCATION
Verifiable High School diploma, GED or equivalent work experience
Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human‑centric health care for a rapidly changing world. Anchored in our brand – with heart at its center – our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician‑owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age disability, protected veteran status or any other characteristic protected by applicable federal, state or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.
Anticipated Weekly Hours 40
Time Type Full time
Pay Range The typical pay range for this role is:
$17.00 - $25.65
This pay range represents the base hourly rate or base annual full‑time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short‑term incentive program in addition to the base pay range listed above.
Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
Affordable medical plan options, a
401(k) plan
(including matching company contributions), and an
employee stock purchase plan .
No‑cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit https://jobs.cvshealth.com/us/en/benefits
We anticipate the application window for this opening will close on: 12/12/2025
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
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As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.
Pharmacy Technician, Aetna Medicare – Work From Home (Aetna Medicare Pharmacy Technician) BUSINESS JUSTIFICATION: Aetna Medicare Advantage members’ adherence to select maintenance medications informs health plans’ Medicare Stars quality rating and may lead to better health outcomes.
POSITION SUMMARY: CVS Health is seeking dedicated and compassionate Pharmacy Technicians to support multiple retail pharmacy customer relations programs. Using various software applications, you will engage with patients via live outreach to provide incremental, one‑on‑one therapy support for medications that they’re taking to better manage their condition. You will assist the team in daily activities to ensure exceptional service is maintained across department initiatives. In this role you must be able to triage tasks, balance efficiency with accuracy, work both independently and as a team in a fast-paced environment. Opportunities for cross‑training on additional clinical support programs, as well as programs across the broader Retail Customer Care team, will be provided to support business need.
Programs
Outreach to Medicare members regarding their medication adherence and offering assistance to resolve any barriers to refill
Assist customers with placing orders in conjunction with their healthcare programs
Assist customers with retail pharmacy‑related issues and other initiatives as needed
Responsibilities
Conduct outbound calls to patients that qualify for adherence‑based programs, ensuring timely and consistent communication (i.e. provide one‑on‑one support for patients who were unable to fill their prescription due to an inventory shortage, patients who are non‑adherent to medications, etc.)
Address patient concerns, troubleshoot issues, and provide appropriate resolutions, ensuring patient satisfaction and program success
Identify clinical support needs and elevate calls to Pharmacists on the team to further discuss concerns such as medication adherence barriers or clinical‑related challenges faced by patients, enabling timely intervention and resolution
Use CVS Procedures and guidelines to handle patient prescription requests within HIPAA guidelines and enter refill order for processing
Utilize computer systems, software, and databases to accurately record patient information and interactions, call outcomes, program enrollments, and progress updates
Maintain confidentiality and adhere to all relevant patient privacy regulations and company policies during all interactions and data handling processes
Collaborate with cross‑functional teams to identify areas for program improvement, propose innovative ideas, and contribute to the development and implementation of patient‑centric enhancements
Identify and communicate issues to senior level staff as appropriate
Communicate effectively with team lead and supervisor through huddles, team meetings, cohort refreshers, technology updates.
RI REQUIRED QUALIFICATIONS
Resident of Alaska, Arizona, Florida, Idaho, Illinois, Massachusetts, New Hampshire, North Carolina, Rhode Island, Tennessee, Texas or Vermont due to regulatory compliance
Active Pharmacy Technician license in state of residence
Ability to obtain Rhode Island Pharmacy Technician license through application and fee
1+ year(s) of experience in retail healthcare, preferably in a high‑volume call center
Minimum of one consecutive year experience in customer service
Ability to maintain a consistent, reliable, and stable internet connection
Internal colleagues must be in good standing to be considered
FL REQUIRED QUALIFICATIONS
Resident of Alaska, Arizona, Florida, Idaho, Illinois, Maine, New Mexico, North Carolina, Ohio, Tennessee, Texas, Utah, Vermont or Washington due to regulatory compliance
Active Pharmacy Technician license in state of residence
Ability to obtain Florida Registered Pharmacy Technician license through application and fee (*Requires tech education from a Florida Board‑approved training program.)
1+ year(s) of experience in retail healthcare, preferably in a high‑volume call center
Minimum of one consecutive year experience in customer service
Ability to maintain a consistent, reliable, and stable internet connection
Internal colleagues must be in good standing to be considered
RI/FL PREFERRED QUALIFICATIONS
Prior Call Center experience
Previous experience working from home
Microsoft (MS) Windows‑based applications and MS Office, including Word, Excel, Access, and PowerPoint proficiency
Bilingual in Spanish
Flexibility in work schedule
EDUCATION
Verifiable High School diploma, GED or equivalent work experience
Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human‑centric health care for a rapidly changing world. Anchored in our brand – with heart at its center – our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician‑owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age disability, protected veteran status or any other characteristic protected by applicable federal, state or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.
Anticipated Weekly Hours 40
Time Type Full time
Pay Range The typical pay range for this role is:
$17.00 - $25.65
This pay range represents the base hourly rate or base annual full‑time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short‑term incentive program in addition to the base pay range listed above.
Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
Affordable medical plan options, a
401(k) plan
(including matching company contributions), and an
employee stock purchase plan .
No‑cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit https://jobs.cvshealth.com/us/en/benefits
We anticipate the application window for this opening will close on: 12/12/2025
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
#J-18808-Ljbffr