Federal IT Service Desk Manager — SLA & Performance Lead

A Service-Disabled Veteran-Owned Small Business in Washington DC is looking for an IT Service Desk Manager to oversee daily operations of the IT service desk supporting HUD OIG’s BOSS program. Responsibilities include establishing service level agreements, monitoring performance metrics, and ensuring high-quality IT support. The ideal candidate will have at least 5 years of managerial experience in IT service desk operations and strong knowledge of ITIL frameworks. U.S. Citizenship is required for obtaining security clearance. #J-18808-Ljbffr