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Quake Global

System Administrator

Quake Global, San Diego, California, United States, 92189

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Quake Global Job Description

The Job Description

The

Systems Administrator

will provide highly visible customer service through the performance of overseeing any necessary troubleshooting, service, and repair o f BLE and RFID systems . They will have experience working with customers and monitoring systems to ensure uptime. The ideal candidate would be detail orientated, technically savvy, self-motivated, and have the ability to learn complex systems quickly.

DUTIES AND RESPONSIBILITIES:

Able to resolve product or service problems by clarifying the customer's issue(s); determine the root cause of the issue; select and explain the best solution to resolve the issue; expedite corrective actions and/or adjustments; follow up to ensure resolution. Respond promptly to customer needs and requests for service and assistance. Resolve and/or escalate after hours emergencies. Document customer issues and resolution in CRM. Collaborate with Tier 1/2 customer support teams when issues are escalated. Install, Configure, and Update software as needed Monitor System performance Onsite troubleshooting, installation support, and maintenance Assist in quoting maintenance renewals Assist in customer presentation creation and demos After hours on-call support may be needed in this position. Perform other related duties as assigned by management.

QUALIFICATIONS:

Associates degree in Computer Science, Computer Networking or Electrical Engineering Previous support experience is a plus. Experience in RFID & BLE Systems is a plus. Familiar with IP Networks, Switches and LAN Technologies. Experience with Windows Operating Systems. Previous Experience with Virtual Machines Experience with SSL certificates is a plus. Ability to demonstrate basic navigation in a live system. Experience working closely with the Sales team on pre- and post-sales activities. Proficient working with MS Office Suit. Willing to travel up to 25% within the U.S. Ability to recognize emergencies and take proper actions to solve/escalate an issue on and off working hours. Positive and energetic communication skills and strong writing skills. Ability to work independently and collaboratively in a fast-paced environment. Must be able to work flexible schedule with rotating shifts including nights and weekends.

Company Description

For more than 20 years, the biggest brands in the world from construction to mining to assisted living have turned to Quake for their IoT technology needs. Quake is able to partner with such a wide range of customers because we tailor solutions to their specific needs—and also because we make the technology that drive those solutions. Quake-manufactured products and solutions are currently used in the automotive, oil and gas, IT, construction, logistics, industrial, security, healthcare, and senior living markets. Coupled with Quake devices, our programmable analytics tools can optimize everything from mining site logistics to hospital operations to assisted living compliance and beyond; the possibilities are infinite. And Quake’s stand-alone devices and integrated solutions always work on the most efficient network for the job, including satellite, 5G, WiFi, V2x, BLE, UHF, RFID, or any combination.

For more than 20 years, the biggest brands in the world from construction to mining to assisted living have turned to Quake for their IoT technology needs. Quake is able to partner with such a wide range of customers because we tailor solutions to their specific needs—and also because we make the technology that drive those solutions. Quake-manufactured products and solutions are currently used in the automotive, oil and gas, IT, construction, logistics, industrial, security, healthcare, and senior living markets. Coupled with Quake devices, our programmable analytics tools can optimize everything from mining site logistics to hospital operations to assisted living compliance and beyond; the possibilities are infinite. And Quake’s stand-alone devices and integrated solutions always work on the most efficient network for the job, including satellite, 5G, WiFi, V2x, BLE, UHF, RFID, or any combination. Seniority level

Seniority level Entry level Employment type

Employment type Full-time Job function

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