Customer Service Representative (Fresher,Graduate) (Dallas) Job at Aptino, Inc.

Job Title: Customer Service Representative

Location: Dallas, TX

Job Type: Full-Time

Experience Level: Entry to Mid-Level

Job Summary:

We are looking for a Customer Service Representative to join our team in Dallas, TX . The ideal candidate will be responsible for delivering excellent customer support by handling inquiries, resolving complaints, and providing information about products or services. If you are a people person with strong communication skills and a passion for helping others, wed love to hear from you!

Key Responsibilities:

• Handle incoming customer calls, emails, and chats in a professional and courteous manner.
• Resolve customer issues efficiently while ensuring customer satisfaction.
• Provide product/service information and assist with order placement, billing, returns, and technical support.
• Document all customer interactions in the CRM system accurately.
• Escalate complex issues to the appropriate departments when necessary.
• Maintain knowledge of company products, services, policies, and procedures.
• Meet or exceed performance metrics related to response time, quality, and customer satisfaction.

Requirements:

• Bachelors degree is must.
• 13 years of customer service or call center experience.
• Excellent verbal and written communication skills.
• Proficiency in using computers, CRM systems, and basic MS Office tools.
• Ability to multitask, prioritize, and manage time effectively.
• Positive attitude, patience, and a strong work ethic.