Relativity
Specialist, Workplace Operations and Corporate Services
Relativity, Chicago, Illinois, United States
Specialist, Workplace Operations and Corporate Services
Join to apply for the
Specialist, Workplace Operations and Corporate Services
role at
Relativity .
We’re looking for an experienced professional to support onsite workplace operations for our Chicago HQ office, delivering a welcoming front‑of‑house experience while maintaining operational readiness and physical security. This role is the onsite physical security system (Genetec) subject‑matter expert, owner of reception and visitor/employee intake, and backup owner for compliance ticketing. It is a full‑time position requiring on‑site attendance five days per week. The position reports to the Workplace Operations Manager.
Responsibilities
Maintain physical security and related processes: manage Genetec (badge creation, access levels, camera monitoring, reporting), perform first‑line troubleshooting, review reports, investigate discrepancies, and raise security or compliance concerns.
Reception and visitor management: staff front desk; verify IDs; issue badges; enforce entry protocols (no tailgating, no unattended visitors); notify hosts; maintain mail room, coat closet, and onsite storage; answer phones and handle general inquiries.
Ticketing and compliance backup: monitor Facilities Service Desk (Jira) during CST business hours; triage, assign, document, and communicate ticket status; follow remediation playbooks and coordinate cross‑functional follow‑up; elevate high‑risk items and provide documented handoffs.
Coordinate with IT and internal teams: collaborate on new hire, visitor, and contractor requirements to ensure SOP and security compliance; maintain equipment, digital signage, and onsite storage.
Facilities coordination and vendor management: supervise maintenance contractors and vendors for building systems, appliances, electrical systems, and repairs; build and maintain vendor relationships.
Admin, inventory and logistics: scan mail and packages; arrange pickups and deliveries; conduct recurring inventory checks; reorder consumables; maintain records and flag shortages.
People development and coverage: coach and mentor junior team members; train facilities staff at remote locations; serve as backup supervisor for interns and other administrative positions.
Emergency response and space planning: respond to emergencies or urgent issues; report appropriately; assist in planning optimal utilization of office space and resources.
Continuous improvement and operations: research and implement systems for office management; manage in‑house signage and digital displays; suggest workflow and checklist improvements; demonstrate consistent commitment to core company values.
Preferred Qualifications
3–5 years in workplace operations, facilities, reception, or related roles.
Experience with Genetec or similar access control systems, visitor management platforms, and Jira or equivalent ticketing systems.
Proficiency with Microsoft Office Suite and basic office technology troubleshooting.
Strong vendor management, coaching, and cross‑functional collaboration skills.
Ability to manage multiple tasks, adapt to shifting priorities, and work efficiently under pressure.
Compensation Relativity is committed to competitive, fair, and equitable compensation practices. This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long‑term incentives. The expected salary range for this role is $60,000 – $90,000, based on factors such as experience and skill set.
Suggested Skills
Blueprints
Budgeting
Facility Management
HVAC Systems
Inventory Management
Plumbing
Project Management
Space Planning
Troubleshooting
Vendor Management
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Specialist, Workplace Operations and Corporate Services
role at
Relativity .
We’re looking for an experienced professional to support onsite workplace operations for our Chicago HQ office, delivering a welcoming front‑of‑house experience while maintaining operational readiness and physical security. This role is the onsite physical security system (Genetec) subject‑matter expert, owner of reception and visitor/employee intake, and backup owner for compliance ticketing. It is a full‑time position requiring on‑site attendance five days per week. The position reports to the Workplace Operations Manager.
Responsibilities
Maintain physical security and related processes: manage Genetec (badge creation, access levels, camera monitoring, reporting), perform first‑line troubleshooting, review reports, investigate discrepancies, and raise security or compliance concerns.
Reception and visitor management: staff front desk; verify IDs; issue badges; enforce entry protocols (no tailgating, no unattended visitors); notify hosts; maintain mail room, coat closet, and onsite storage; answer phones and handle general inquiries.
Ticketing and compliance backup: monitor Facilities Service Desk (Jira) during CST business hours; triage, assign, document, and communicate ticket status; follow remediation playbooks and coordinate cross‑functional follow‑up; elevate high‑risk items and provide documented handoffs.
Coordinate with IT and internal teams: collaborate on new hire, visitor, and contractor requirements to ensure SOP and security compliance; maintain equipment, digital signage, and onsite storage.
Facilities coordination and vendor management: supervise maintenance contractors and vendors for building systems, appliances, electrical systems, and repairs; build and maintain vendor relationships.
Admin, inventory and logistics: scan mail and packages; arrange pickups and deliveries; conduct recurring inventory checks; reorder consumables; maintain records and flag shortages.
People development and coverage: coach and mentor junior team members; train facilities staff at remote locations; serve as backup supervisor for interns and other administrative positions.
Emergency response and space planning: respond to emergencies or urgent issues; report appropriately; assist in planning optimal utilization of office space and resources.
Continuous improvement and operations: research and implement systems for office management; manage in‑house signage and digital displays; suggest workflow and checklist improvements; demonstrate consistent commitment to core company values.
Preferred Qualifications
3–5 years in workplace operations, facilities, reception, or related roles.
Experience with Genetec or similar access control systems, visitor management platforms, and Jira or equivalent ticketing systems.
Proficiency with Microsoft Office Suite and basic office technology troubleshooting.
Strong vendor management, coaching, and cross‑functional collaboration skills.
Ability to manage multiple tasks, adapt to shifting priorities, and work efficiently under pressure.
Compensation Relativity is committed to competitive, fair, and equitable compensation practices. This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long‑term incentives. The expected salary range for this role is $60,000 – $90,000, based on factors such as experience and skill set.
Suggested Skills
Blueprints
Budgeting
Facility Management
HVAC Systems
Inventory Management
Plumbing
Project Management
Space Planning
Troubleshooting
Vendor Management
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