CI&T
[Job - 26076] Salesforce Product Manager / Business Analyst, Brazil
CI&T, Brazil, Indiana, United States, 47834
Why Consider This Job Opportunity
Opportunity for career advancement and growth within the organization
Comprehensive benefits including health and dental insurance, childcare assistance, and extended paternity leave
Profit sharing and results participation
Continuous learning platform and partnerships with online learning providers
Supportive work environment with a focus on inclusion and well-being
Chance to work with cutting‑edge Salesforce technologies and AI solutions
#Technology #Salesforce #AI #CareerOpportunity #DiversityAndInclusion
What to Expect (Job Responsibilities)
Lead requirements gathering, analysis, and documentation for Salesforce Financial Services Cloud enhancements and implementations
Partner with business stakeholders to identify pain points and opportunities for optimization
Design and document business processes, user stories, and functional specifications for development teams
Manage the product roadmap and backlog for Salesforce initiatives, prioritizing features based on business value
Provide ongoing support and guidance to end users, serving as a Salesforce FSC subject matter expert
What is Required (Qualifications)
5+ years of experience as a Business Analyst or Product Manager working with Salesforce implementations
Strong understanding of Salesforce Financial Services Cloud for call center and customer service operations
Proven ability to gather requirements from diverse stakeholders and translate them into technical specifications
Experience with Salesforce configuration, including workflows and custom objects
Excellent analytical, problem‑solving, and communication skills in English
How to Stand Out (Preferred Qualifications)
Call center experience in the mortgage servicing industry
Familiarity with mortgage servicing workflows and compliance requirements
Experience with Salesforce AI capabilities, including Agentforce or Einstein
Understanding of AI/ML concepts and their application in customer service
Experience evaluating AI outputs for accuracy and compliance considerations
We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.
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Opportunity for career advancement and growth within the organization
Comprehensive benefits including health and dental insurance, childcare assistance, and extended paternity leave
Profit sharing and results participation
Continuous learning platform and partnerships with online learning providers
Supportive work environment with a focus on inclusion and well-being
Chance to work with cutting‑edge Salesforce technologies and AI solutions
#Technology #Salesforce #AI #CareerOpportunity #DiversityAndInclusion
What to Expect (Job Responsibilities)
Lead requirements gathering, analysis, and documentation for Salesforce Financial Services Cloud enhancements and implementations
Partner with business stakeholders to identify pain points and opportunities for optimization
Design and document business processes, user stories, and functional specifications for development teams
Manage the product roadmap and backlog for Salesforce initiatives, prioritizing features based on business value
Provide ongoing support and guidance to end users, serving as a Salesforce FSC subject matter expert
What is Required (Qualifications)
5+ years of experience as a Business Analyst or Product Manager working with Salesforce implementations
Strong understanding of Salesforce Financial Services Cloud for call center and customer service operations
Proven ability to gather requirements from diverse stakeholders and translate them into technical specifications
Experience with Salesforce configuration, including workflows and custom objects
Excellent analytical, problem‑solving, and communication skills in English
How to Stand Out (Preferred Qualifications)
Call center experience in the mortgage servicing industry
Familiarity with mortgage servicing workflows and compliance requirements
Experience with Salesforce AI capabilities, including Agentforce or Einstein
Understanding of AI/ML concepts and their application in customer service
Experience evaluating AI outputs for accuracy and compliance considerations
We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.
#J-18808-Ljbffr