Recidiviz
Location:
Remote, New York City, or Oakland
Please note:
This role involves 25-40% travel within the continental US, up to 4 trips per quarter. We expect these trips to include visits to prisons and parole offices. Candidate must be licensed and able to drive a car for 2+ hours at a time for state trips.
Role Type:
Full-time
Compensation:
For employees based in the Oakland, CA, and New York City, NY, metropolitan areas, the salary for this role is $120,000. For employees based elsewhere in the United States, the salary for this role is $93,000.
Hires remotely in:
United States
Experience:
3+ years of relevant work experience
Recidiviz is excited to bring on a Product Growth Manager to join the Product Growth team! We’re a small, fast-moving team that is tasked with increasing the impact of our products by driving up usage and adoption in our partner states. Our team works directly with our users within state Departments of Corrections, such as parole and probation officers, case managers, supervisors, and justice-impacted individuals, to build relationships that can turn non-users into power users and power users into evangelists. That’s where you come in. We’re looking for someone to be the face of Recidiviz to our users, to have boots on the ground increasing adoption and impact of Recidiviz tools.
Please note this role is not a Product Manager and does not handle product development.
About us Recidiviz is creating safer, healthier communities by reducing incarceration safely, equitably, and at scale. We build technology to reduce the number of people in prison and to help criminal justice leaders embrace data-driven decision-making.
Using software tools and thoughtful product design, we’ve been able to safely and permanently reduce incarceration and improve outcomes. We work side-by-side with leaders of the criminal justice system, people in prison and on supervision, and ecosystem partners to build a better path forward.
People who succeed at Recidiviz lead with kindness and humility, assume good intent, learn from failure, and fix problems when they see them. They are excited to work arm in arm with government leadership and staff to improve outcomes. They are great listeners, build deep relationships, and are empathetic to the people we serve.
About the role We’re looking for an empathetic, collaborative, fast learner who is able to quickly develop a deep understanding of our tools to help launch, land, and grow our tools with a diverse set of users. What you’ll do:
Manage new product rollouts onsite and virtually, including training new users
Run state-agnostic broad-reaching and scaled engagement and adoption tactics
Run state-specific custom-tailored engagement and adoption tactics
Manage inbound feedback and support requests from users
Represent the company’s brand and tone in all external interactions
Track and measure the results and outcomes of all Product Growth work
Core responsibilities
Rollouts (35%):
Make sure the product is launched and landed successfully, getting new users excited and regularly using it. Includes defining and executing a measurement plan, onsite training, virtual launch trainings, creating static launch materials, coordinating with state and internal counterparts, and building a post‑launch nurturing plan.
Scaled adoption tactics (35%):
Plan and execute creative and engaging virtual adoption tactics that scale across all partner states, such as awareness campaigns, usage competitions, training on-site representatives, and print materials.
Tailored adoption tactics (15%):
Support state leadership in achieving their usage and adoption goals by enabling tactics like issuing usage mandates, building trainings into new officer onboarding, adding entry points to the product from intranet platforms, and enabling write‑back to their systems.
User feedback and support (15%):
Be the first responder for feedback and support requests, synthesize bug reports and feature requests, and communicate them to product, engineering, and state engagement teams. Includes handling chat, emails, platform configuration, and capacity tracking.
Wild success In the first year, a wildly successful hire will increase the impact of our tools, drive more users to complete parole and probation sooner or reduce returns to prison, increase adoption so users engage weekly and monthly, and shepherd new tools through successful launches. They will define and execute measurement plans, build strong feedback loops, analyze data to articulate impact, balance and execute projects with high quality, and be the face of Recidiviz that thousands of criminal‑justice line staff trust.
Preferred qualifications
1–2 years of experience collaborating with external stakeholders
Experience with marketing, support, and data technologies such as Intercom, Sendgrid, Lob, Looker, Fullstory, GitHub, and Google Analytics
Experience working on and scaling with a small scrappy team
Experience working with technical teams and representing software products to users; tech industry experience in general
Experience with sales and marketing strategies for increasing awareness and usage
Experience running and analyzing scrappy tests rigorously
Corrections industry working experience and lived experience navigating the corrections system
Compensation Compensation is standardized based on roles and responsibilities. This ensures equitable compensation and responsible stewardship of our resources. As such, we do not negotiate compensation offers.
For employees based in the Oakland, CA, and New York City, NY, metropolitan areas, the salary for this role is $120,000. For employees based elsewhere in the United States, the salary for this role is $93,000.
What we offer
Effective, extremely thoughtful colleagues, working together on a mission that matters
90% medical, dental, and vision insurance coverage for you and your dependents
Flexible time off, including 20 days of PTO, 3 days of paid volunteering time, and 13 paid holidays
12 weeks of paid parental leave
401(k) retirement plan with 5% company match and no vesting period
Complimentary One Medical membership (depending on location)
Partnership with Carrot to provide employees with inclusive fertility and family‑forming benefits, as well as hormonal health and gender‑affirming care benefits
Monthly ClassPass credit for personal wellness
Free mental health support via Talkspace
Well‑located offices in Oakland and Manhattan, with the flexibility to work remotely or go into either office as you choose
An annual company offsite each spring and other ad‑hoc gatherings
All the exhilarating challenges and stretch opportunities of a tech startup, combined with the mission‑driven heart of a nonprofit
More about Recidiviz Recidiviz was an all‑volunteer effort until early 2019, when Clementine, Andrew, and Joshua founded the organization. Since then, we’ve built an A‑team of software engineers, designers, product managers and domain experts from companies like Google, Apple, Dropbox, Opower, and Sidewalk Labs. Recidiviz was part of Y‑Combinator’s 2019 class and has received support from some of the most respected philanthropists and foundations, including the Ford Foundation, Mackenzie Scott, Schmidt Futures, Arnold Ventures, Chan Zuckerberg Initiative, and the Mozilla Foundation.
Today, Recidiviz works with over 18 state partners – big and small, red and blue – and covers more than 40% of the U.S. incarcerated population. We have helped to get tens of thousands of people out of the criminal justice system, safely and equitably, and saved states nearly $1 billion. In the next five years, Recidiviz plans to partner with 40 states and help 250,000 people who are stuck in the system to get out and stay out. In addition to partnering with state Departments of Corrections, Recidiviz collaborates with and learns from partners – from organizations like the Correctional Leaders Association (CLA) to community‑based organizations and justice‑impacted individuals, whose perspectives guide our work.
Lasting change is always built on diversity. Recidiviz recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, sex, sexual orientation, disability, age, veteran status, ancestry, citizenship and all protected status as required by applicable law. We consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a special need that requires accommodation, please let us know in your application or initial call. Even if you don’t think you meet all the criteria above, drop your resume, and we’ll take a look – you might be great for another role or another time!
#J-18808-Ljbffr
Remote, New York City, or Oakland
Please note:
This role involves 25-40% travel within the continental US, up to 4 trips per quarter. We expect these trips to include visits to prisons and parole offices. Candidate must be licensed and able to drive a car for 2+ hours at a time for state trips.
Role Type:
Full-time
Compensation:
For employees based in the Oakland, CA, and New York City, NY, metropolitan areas, the salary for this role is $120,000. For employees based elsewhere in the United States, the salary for this role is $93,000.
Hires remotely in:
United States
Experience:
3+ years of relevant work experience
Recidiviz is excited to bring on a Product Growth Manager to join the Product Growth team! We’re a small, fast-moving team that is tasked with increasing the impact of our products by driving up usage and adoption in our partner states. Our team works directly with our users within state Departments of Corrections, such as parole and probation officers, case managers, supervisors, and justice-impacted individuals, to build relationships that can turn non-users into power users and power users into evangelists. That’s where you come in. We’re looking for someone to be the face of Recidiviz to our users, to have boots on the ground increasing adoption and impact of Recidiviz tools.
Please note this role is not a Product Manager and does not handle product development.
About us Recidiviz is creating safer, healthier communities by reducing incarceration safely, equitably, and at scale. We build technology to reduce the number of people in prison and to help criminal justice leaders embrace data-driven decision-making.
Using software tools and thoughtful product design, we’ve been able to safely and permanently reduce incarceration and improve outcomes. We work side-by-side with leaders of the criminal justice system, people in prison and on supervision, and ecosystem partners to build a better path forward.
People who succeed at Recidiviz lead with kindness and humility, assume good intent, learn from failure, and fix problems when they see them. They are excited to work arm in arm with government leadership and staff to improve outcomes. They are great listeners, build deep relationships, and are empathetic to the people we serve.
About the role We’re looking for an empathetic, collaborative, fast learner who is able to quickly develop a deep understanding of our tools to help launch, land, and grow our tools with a diverse set of users. What you’ll do:
Manage new product rollouts onsite and virtually, including training new users
Run state-agnostic broad-reaching and scaled engagement and adoption tactics
Run state-specific custom-tailored engagement and adoption tactics
Manage inbound feedback and support requests from users
Represent the company’s brand and tone in all external interactions
Track and measure the results and outcomes of all Product Growth work
Core responsibilities
Rollouts (35%):
Make sure the product is launched and landed successfully, getting new users excited and regularly using it. Includes defining and executing a measurement plan, onsite training, virtual launch trainings, creating static launch materials, coordinating with state and internal counterparts, and building a post‑launch nurturing plan.
Scaled adoption tactics (35%):
Plan and execute creative and engaging virtual adoption tactics that scale across all partner states, such as awareness campaigns, usage competitions, training on-site representatives, and print materials.
Tailored adoption tactics (15%):
Support state leadership in achieving their usage and adoption goals by enabling tactics like issuing usage mandates, building trainings into new officer onboarding, adding entry points to the product from intranet platforms, and enabling write‑back to their systems.
User feedback and support (15%):
Be the first responder for feedback and support requests, synthesize bug reports and feature requests, and communicate them to product, engineering, and state engagement teams. Includes handling chat, emails, platform configuration, and capacity tracking.
Wild success In the first year, a wildly successful hire will increase the impact of our tools, drive more users to complete parole and probation sooner or reduce returns to prison, increase adoption so users engage weekly and monthly, and shepherd new tools through successful launches. They will define and execute measurement plans, build strong feedback loops, analyze data to articulate impact, balance and execute projects with high quality, and be the face of Recidiviz that thousands of criminal‑justice line staff trust.
Preferred qualifications
1–2 years of experience collaborating with external stakeholders
Experience with marketing, support, and data technologies such as Intercom, Sendgrid, Lob, Looker, Fullstory, GitHub, and Google Analytics
Experience working on and scaling with a small scrappy team
Experience working with technical teams and representing software products to users; tech industry experience in general
Experience with sales and marketing strategies for increasing awareness and usage
Experience running and analyzing scrappy tests rigorously
Corrections industry working experience and lived experience navigating the corrections system
Compensation Compensation is standardized based on roles and responsibilities. This ensures equitable compensation and responsible stewardship of our resources. As such, we do not negotiate compensation offers.
For employees based in the Oakland, CA, and New York City, NY, metropolitan areas, the salary for this role is $120,000. For employees based elsewhere in the United States, the salary for this role is $93,000.
What we offer
Effective, extremely thoughtful colleagues, working together on a mission that matters
90% medical, dental, and vision insurance coverage for you and your dependents
Flexible time off, including 20 days of PTO, 3 days of paid volunteering time, and 13 paid holidays
12 weeks of paid parental leave
401(k) retirement plan with 5% company match and no vesting period
Complimentary One Medical membership (depending on location)
Partnership with Carrot to provide employees with inclusive fertility and family‑forming benefits, as well as hormonal health and gender‑affirming care benefits
Monthly ClassPass credit for personal wellness
Free mental health support via Talkspace
Well‑located offices in Oakland and Manhattan, with the flexibility to work remotely or go into either office as you choose
An annual company offsite each spring and other ad‑hoc gatherings
All the exhilarating challenges and stretch opportunities of a tech startup, combined with the mission‑driven heart of a nonprofit
More about Recidiviz Recidiviz was an all‑volunteer effort until early 2019, when Clementine, Andrew, and Joshua founded the organization. Since then, we’ve built an A‑team of software engineers, designers, product managers and domain experts from companies like Google, Apple, Dropbox, Opower, and Sidewalk Labs. Recidiviz was part of Y‑Combinator’s 2019 class and has received support from some of the most respected philanthropists and foundations, including the Ford Foundation, Mackenzie Scott, Schmidt Futures, Arnold Ventures, Chan Zuckerberg Initiative, and the Mozilla Foundation.
Today, Recidiviz works with over 18 state partners – big and small, red and blue – and covers more than 40% of the U.S. incarcerated population. We have helped to get tens of thousands of people out of the criminal justice system, safely and equitably, and saved states nearly $1 billion. In the next five years, Recidiviz plans to partner with 40 states and help 250,000 people who are stuck in the system to get out and stay out. In addition to partnering with state Departments of Corrections, Recidiviz collaborates with and learns from partners – from organizations like the Correctional Leaders Association (CLA) to community‑based organizations and justice‑impacted individuals, whose perspectives guide our work.
Lasting change is always built on diversity. Recidiviz recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, sex, sexual orientation, disability, age, veteran status, ancestry, citizenship and all protected status as required by applicable law. We consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a special need that requires accommodation, please let us know in your application or initial call. Even if you don’t think you meet all the criteria above, drop your resume, and we’ll take a look – you might be great for another role or another time!
#J-18808-Ljbffr