Golden 1 Credit Union
Payment Operations - Manager - ACH Operations
Golden 1 Credit Union, Sacramento, California, United States, 95828
TITLE
MGR - ACH OPERATIONS STATUS
EXEMPT REPORT TO
DIRECTOR OF PAYMENT OPERATIONS DEPARTMENT
PAYMENT OPERATIONS JOB CODE
11797 PAY SCALE
$124,700.00 - $135,000.00 ANNUALLY GENERAL DESCRIPTION
The Manager of ACH Operations at Golden 1 Credit Union is responsible for leading, planning, organizing, directing, and controlling the operations of ACH, which includes ACH products and services, as well as General Ledger balancing activities. This role drives departmental success by ensuring operational efficiency, delivering exceptional member service, and maintaining regulatory compliance. The manager will inspire and mentor staff, promoting professional growth and engagement while guiding the team to meet strategic objectives. This position emphasizes effective management of daily operations, continuous improvement, innovation, and collaboration with stakeholders to ensure long‑term success. OBJECTIVES
Elevate to a High‑Performing Team – Manage, develop, coach talent Own the Risk – Own the risk of the processes within role mandate Execute Flawless and Efficient Processes – Be the owner of the processes including all requirements, systems, execution outcomes, member experience, metrics, reporting and communication Cultivate Peer Relationships TASKS, DUTIES & FUNCTIONS
Leadership & Strategy
Lead, inspire, and develop the ACH Operations Team, focusing on skill development, coaching, and mentoring to drive exceptional performance. Build a positive, engaging work environment that aligns with Golden 1's mission, vision, and values. Ownership for the success of the ACH Operations Team, ensuring operations are carried out efficiently, accurately, and in compliance with all relevant regulations and internal policies. Strategic Planning & Support
Collaborate closely with the Director of Payment Operations to develop and implement new programs, products, and services. Provide periodic updates on the ACH Operations Team’s performance and make recommendations for continuous improvement. Lead efforts to align department goals with overall credit union strategy and objectives, prioritizing projects, managing resources effectively, and fostering cross‑functional collaboration. Member Experience & Problem Resolution
Seek out resolution of escalated member concerns related to ACH processing and General Ledger activities. Identify root causes, implement solutions, and ensure swift resolution to maintain high levels of member satisfaction. Regulatory Compliance & Risk Management
Own the risk of the processes within role mandate. Ensure the department’s compliance with state and federal laws, including the Bank Secrecy Act, anti‑money laundering regulations, and other relevant requirements. Proactively monitor internal controls and policies to safeguard the credit union’s assets. Lead risk assessments and implement control activities that mitigate risks in line with Golden 1's risk appetite. Coaching, Mentorship & Performance Management
Provide regular coaching, training, and development opportunities to supervisors and staff. Foster a culture of continuous improvement through leadership, feedback, and performance management. Oversee recruitment, development, and retention of high‑performing supervisors and staff, conducting performance evaluations and managing personnel matters, including staffing projections and budgetary considerations. Foster strong communication and collaboration with department supervisors and staff to facilitate information exchange. Project Management & Process Improvement
Lead and manage all projects related to ACH processing and General Ledger, ensuring timely execution and alignment with strategic objectives. Engage in research and analysis necessary to implement new products and services. Continuously assess operational workflows and recommend enhancements to improve efficiency and service delivery. Drive innovation and process improvements across the ACH Operations Department. Vendor & Relationship Management
Manage and maintain strong relationships with key vendors (e.g., Fiserv, The Clearing House, Federal Reserve). Monitor service level agreements, negotiate contracts, and ensure high‑quality service delivery. Develop and sustain a professional network with vendors and other credit union leaders to stay abreast of industry trends and opportunities for growth. Budgeting & Financial Oversight
Prepare and manage the annual budget for the ACH Operations Department, tracking variances and ensuring financial performance aligns with established goals. Provide detailed reporting and analysis of financial outcomes to senior management. Policy & Procedure Development
Create, review, and update department policies related to ACH processing and General Ledger functions. Ensure procedures are well‑documented and that staff are trained to follow them effectively. Regulatory Knowledge & Risk Assessment
Develop a deep understanding of pertinent regulatory requirements for ACH operations, staying current with industry standards, and ensuring that all operations adhere to compliance guidelines. Lead the creation of risk assessments for ACH processing to manage operational risk effectively. Proactively monitor compliance with regulations from the Federal Reserve Bank, correspondent banks, the National Automated Clearing House (NACHA), and internal auditing standards. Lead initiatives to ensure that all ACH processing and General Ledger balancing activities meet established compliance standards, while providing training and resources to staff. Operational Monitoring & Reporting
Continuously monitor the performance of the ACH Operations Department, ensuring all operational metrics are met and service levels are maintained. Subject Matter Expertise for ACH
Serve as the subject matter expert (SME) for ACH operations within the credit union, maintaining a deep understanding of NACHA processing rules and regulations. Partner closely with the compliance team to ensure all ACH processes and activities are compliant with regulatory standards, proactively identifying and addressing any potential compliance issues. Enterprise‑Level Initiatives
Participate in and lead enterprise‑level initiatives that align with the credit union's strategic goals. Collaborate with cross‑functional teams to drive projects aimed at enhancing operational efficiencies, improving member experiences, and integrating new technologies. Ensure all initiatives are effectively communicated to stakeholders and progress is monitored and reported. Other Duties
Perform additional duties as assigned, always maintaining focus on leadership, continuous improvement, and driving the success of Golden 1's Payment Operations. PHYSICAL SKILLS, ABILITIES, AND EXERTION
Strong oral and written communication skills required to train staff, implement procedural recommendations, negotiate vendor contracts, and perform related tasks. Must possess sufficient manual dexterity to operate an online computer terminal and other standard office equipment. Ability to work as part of a team. ORGANIZATIONAL CONTACTS & RELATIONSHIPS
INTERNAL: All levels of staff and management. EXTERNAL: Members, vendors, Federal Reserve Bank, suppliers, and government agencies. QUALIFICATIONS
EDUCATION
Bachelor’s degree in a related field or equivalent work experience preferred. Relevant certifications (e.g., Certified Payments Professional, NACHA certification) highly desirable. EXPERIENCE
5‑7 years of experience in payment operations, specifically with ACH processing within a credit union or bank setting. 5+ years of experience leading and managing teams, focusing on performance coaching and development. KNOWLEDGE / SKILLS
Strong attention to detail and accuracy in handling financial transactions. Excellent communication and interpersonal skills to foster collaboration across departments and external partners. Ability to multitask and manage time efficiently in a fast‑paced environment. Demonstrated ability to work well in a team‑oriented environment. Strong analytical and problem‑solving skills, assessing operational performance and implementing effective improvements. Familiarity with payment processing systems, General Ledger systems, and related technologies. In‑depth knowledge of ACH processing rules, NACHA regulations, and compliance with federal laws related to bank secrecy and AML. Proficient computer skills and software experience. PHYSICAL REQUIREMENTS
Prolonged sitting throughout the workday with occasional mobility required. Corrected vision within normal range. Hearing within normal range; a device to enhance hearing will be provided if needed. Occasional movements throughout the department to interact with staff, accomplish tasks, etc. LICENSES / CERTIFICATIONS
DISCLAIMER
This job description provides an overview of the general scope and level of work expected to be performed, but it is not an exhaustive list of all duties or responsibilities associated with the position. The credit union reserves the right to modify, add, or remove duties as needed without advance notice. Employees may be required to perform additional tasks and duties as directed by their supervisor, provided such tasks are within the employee’s knowledge, skills, and abilities, or can be performed with reasonable training. Nothing in this job description alters the at‑will employment relationship or limits the credit union’s right to assign or reassign duties and responsibilities to this position at any time.
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MGR - ACH OPERATIONS STATUS
EXEMPT REPORT TO
DIRECTOR OF PAYMENT OPERATIONS DEPARTMENT
PAYMENT OPERATIONS JOB CODE
11797 PAY SCALE
$124,700.00 - $135,000.00 ANNUALLY GENERAL DESCRIPTION
The Manager of ACH Operations at Golden 1 Credit Union is responsible for leading, planning, organizing, directing, and controlling the operations of ACH, which includes ACH products and services, as well as General Ledger balancing activities. This role drives departmental success by ensuring operational efficiency, delivering exceptional member service, and maintaining regulatory compliance. The manager will inspire and mentor staff, promoting professional growth and engagement while guiding the team to meet strategic objectives. This position emphasizes effective management of daily operations, continuous improvement, innovation, and collaboration with stakeholders to ensure long‑term success. OBJECTIVES
Elevate to a High‑Performing Team – Manage, develop, coach talent Own the Risk – Own the risk of the processes within role mandate Execute Flawless and Efficient Processes – Be the owner of the processes including all requirements, systems, execution outcomes, member experience, metrics, reporting and communication Cultivate Peer Relationships TASKS, DUTIES & FUNCTIONS
Leadership & Strategy
Lead, inspire, and develop the ACH Operations Team, focusing on skill development, coaching, and mentoring to drive exceptional performance. Build a positive, engaging work environment that aligns with Golden 1's mission, vision, and values. Ownership for the success of the ACH Operations Team, ensuring operations are carried out efficiently, accurately, and in compliance with all relevant regulations and internal policies. Strategic Planning & Support
Collaborate closely with the Director of Payment Operations to develop and implement new programs, products, and services. Provide periodic updates on the ACH Operations Team’s performance and make recommendations for continuous improvement. Lead efforts to align department goals with overall credit union strategy and objectives, prioritizing projects, managing resources effectively, and fostering cross‑functional collaboration. Member Experience & Problem Resolution
Seek out resolution of escalated member concerns related to ACH processing and General Ledger activities. Identify root causes, implement solutions, and ensure swift resolution to maintain high levels of member satisfaction. Regulatory Compliance & Risk Management
Own the risk of the processes within role mandate. Ensure the department’s compliance with state and federal laws, including the Bank Secrecy Act, anti‑money laundering regulations, and other relevant requirements. Proactively monitor internal controls and policies to safeguard the credit union’s assets. Lead risk assessments and implement control activities that mitigate risks in line with Golden 1's risk appetite. Coaching, Mentorship & Performance Management
Provide regular coaching, training, and development opportunities to supervisors and staff. Foster a culture of continuous improvement through leadership, feedback, and performance management. Oversee recruitment, development, and retention of high‑performing supervisors and staff, conducting performance evaluations and managing personnel matters, including staffing projections and budgetary considerations. Foster strong communication and collaboration with department supervisors and staff to facilitate information exchange. Project Management & Process Improvement
Lead and manage all projects related to ACH processing and General Ledger, ensuring timely execution and alignment with strategic objectives. Engage in research and analysis necessary to implement new products and services. Continuously assess operational workflows and recommend enhancements to improve efficiency and service delivery. Drive innovation and process improvements across the ACH Operations Department. Vendor & Relationship Management
Manage and maintain strong relationships with key vendors (e.g., Fiserv, The Clearing House, Federal Reserve). Monitor service level agreements, negotiate contracts, and ensure high‑quality service delivery. Develop and sustain a professional network with vendors and other credit union leaders to stay abreast of industry trends and opportunities for growth. Budgeting & Financial Oversight
Prepare and manage the annual budget for the ACH Operations Department, tracking variances and ensuring financial performance aligns with established goals. Provide detailed reporting and analysis of financial outcomes to senior management. Policy & Procedure Development
Create, review, and update department policies related to ACH processing and General Ledger functions. Ensure procedures are well‑documented and that staff are trained to follow them effectively. Regulatory Knowledge & Risk Assessment
Develop a deep understanding of pertinent regulatory requirements for ACH operations, staying current with industry standards, and ensuring that all operations adhere to compliance guidelines. Lead the creation of risk assessments for ACH processing to manage operational risk effectively. Proactively monitor compliance with regulations from the Federal Reserve Bank, correspondent banks, the National Automated Clearing House (NACHA), and internal auditing standards. Lead initiatives to ensure that all ACH processing and General Ledger balancing activities meet established compliance standards, while providing training and resources to staff. Operational Monitoring & Reporting
Continuously monitor the performance of the ACH Operations Department, ensuring all operational metrics are met and service levels are maintained. Subject Matter Expertise for ACH
Serve as the subject matter expert (SME) for ACH operations within the credit union, maintaining a deep understanding of NACHA processing rules and regulations. Partner closely with the compliance team to ensure all ACH processes and activities are compliant with regulatory standards, proactively identifying and addressing any potential compliance issues. Enterprise‑Level Initiatives
Participate in and lead enterprise‑level initiatives that align with the credit union's strategic goals. Collaborate with cross‑functional teams to drive projects aimed at enhancing operational efficiencies, improving member experiences, and integrating new technologies. Ensure all initiatives are effectively communicated to stakeholders and progress is monitored and reported. Other Duties
Perform additional duties as assigned, always maintaining focus on leadership, continuous improvement, and driving the success of Golden 1's Payment Operations. PHYSICAL SKILLS, ABILITIES, AND EXERTION
Strong oral and written communication skills required to train staff, implement procedural recommendations, negotiate vendor contracts, and perform related tasks. Must possess sufficient manual dexterity to operate an online computer terminal and other standard office equipment. Ability to work as part of a team. ORGANIZATIONAL CONTACTS & RELATIONSHIPS
INTERNAL: All levels of staff and management. EXTERNAL: Members, vendors, Federal Reserve Bank, suppliers, and government agencies. QUALIFICATIONS
EDUCATION
Bachelor’s degree in a related field or equivalent work experience preferred. Relevant certifications (e.g., Certified Payments Professional, NACHA certification) highly desirable. EXPERIENCE
5‑7 years of experience in payment operations, specifically with ACH processing within a credit union or bank setting. 5+ years of experience leading and managing teams, focusing on performance coaching and development. KNOWLEDGE / SKILLS
Strong attention to detail and accuracy in handling financial transactions. Excellent communication and interpersonal skills to foster collaboration across departments and external partners. Ability to multitask and manage time efficiently in a fast‑paced environment. Demonstrated ability to work well in a team‑oriented environment. Strong analytical and problem‑solving skills, assessing operational performance and implementing effective improvements. Familiarity with payment processing systems, General Ledger systems, and related technologies. In‑depth knowledge of ACH processing rules, NACHA regulations, and compliance with federal laws related to bank secrecy and AML. Proficient computer skills and software experience. PHYSICAL REQUIREMENTS
Prolonged sitting throughout the workday with occasional mobility required. Corrected vision within normal range. Hearing within normal range; a device to enhance hearing will be provided if needed. Occasional movements throughout the department to interact with staff, accomplish tasks, etc. LICENSES / CERTIFICATIONS
DISCLAIMER
This job description provides an overview of the general scope and level of work expected to be performed, but it is not an exhaustive list of all duties or responsibilities associated with the position. The credit union reserves the right to modify, add, or remove duties as needed without advance notice. Employees may be required to perform additional tasks and duties as directed by their supervisor, provided such tasks are within the employee’s knowledge, skills, and abilities, or can be performed with reasonable training. Nothing in this job description alters the at‑will employment relationship or limits the credit union’s right to assign or reassign duties and responsibilities to this position at any time.
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