Great Wolf Lodge
Public Area Supervisor
Pay: $20.50
Location: 3575 N US Highway 31 S, Traverse City MI 49684, United States
At Great Wolf, the
Public Area Supervisor
brings joy to families through active involvement in daily housekeeping and lodge operations. This leadership role is critical in executing on business requirements, supporting the housekeeping team, and interacting with guest and pack members to enhance their experience and maximize profitability.
Working Hours Hiring immediately with full‑time, part‑time, and flexible scheduling.
Why Join Our Pack?
Grow your career : a great place to start or advance your career with cross‑training, scholarship funds, and talent development programs at all levels.
Great perks : discounted vacations, employee referral incentives.
Learn while you earn : access to Great Wolf University for on‑the‑job training, functional and leadership training.
Prioritize your well‑being : flexible scheduling, holistic wellness program, technology, and support through Employee Assistance Program and Employee Relief Fund.
Spirit celebrate your uniqueness : join a team that celebrates diversity and inclusion through programs that make everyone feel welcome and recognized.
Benefits
Medical, dental, and vision insurance.
Health savings account.
Telehealth resources.
Life insurance.
401K with employer match.
Paid vacation time off.
Paid parental leave.
Essential duties & responsibilities
supervises daily public area operations to ensure cleanliness to lodge standards and ensures completion of daily tasks.
ensures all public space, storage, back of house areas are safe, clean, and organized; closet inventory correct for each shift.
schedules daily assignments, daily and weekly projects and optimizes staff for lodge cleanliness, floor care and carpet‑cleaning projects.
provides coaching, encouragement, and recognition to pack members regularly.
understands and champions Great Wolf policies & procedures, collaborates with department and lodge leadership in performance management of the department and pack members.
responds to pack/guest concerns and request and escalates to leadership or other departments as appropriate.
understands and participates in scheduling of staff, execution of labor management and forecasting.
conducts daily stand‑up meetings with housekeeping pack to prioritize day and facilitat feedback from pack members.
monitors performance of staff, providing real‑time feedback and coaching.
participates in recruitment and selection of talent for housekeeping team.
partners with department leaders to develop, executive action plans regarding guest service and pack member engagement measured through NPS & eNP.
participates with leadership in pack performance management incl. employee reviews, corrective actions, investigations, conflict resolution.
maintains quality operation by ensuring service excellence, inventory levels, operational equipment by troubleshooting, maintenance, or repair calls.
assists in developing, implementing, and monitoring programs ensuring a safe facility that complies with all appropriate regulations - ergonomics, emergency response, injury & illness prevention, hazard communications programs.
Required qualifications & skills
high school diploma or equivalent experience.
previous experience with janitorial, laundry, housekeeping or similar.
experience and basic knowledge of Microsoft Office and general software systems.
demonstrated customer service, conflict resolution, employee engagement, retention, and team building skills.
proficient in written and spoken English.
will to work a flexible schedule including nights, weekends, holidays as needed.
Desired qualifications & traits
previous experience in a leadership/supervisory capacity.
previous cleaning experience at a high volume hotel or public facility.
bilingual, english, and spanish.
Physical requirements
able to lift up to 30lbs.
able to push/pull up to 100lbs.
able to bend, stretch, and twist.
able to stand and walk for long periods of time.
able to climb multiple flights of stairs on daily basis and walk frequently.
able to work with chemicals according to directions.
Application instructions Click "Apply Now" or chat with a recruiter at the bottom of our website. Qualified applicants will be immediately invited to schedule an interview or attend a hiring event.
Equal opportunity employer Great Wolf is an equal‑opportunity employer. Discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, disability, veteran or national origin is prohibited. Pay information is shared only with those who have a formal authority to receive it.
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Location: 3575 N US Highway 31 S, Traverse City MI 49684, United States
At Great Wolf, the
Public Area Supervisor
brings joy to families through active involvement in daily housekeeping and lodge operations. This leadership role is critical in executing on business requirements, supporting the housekeeping team, and interacting with guest and pack members to enhance their experience and maximize profitability.
Working Hours Hiring immediately with full‑time, part‑time, and flexible scheduling.
Why Join Our Pack?
Grow your career : a great place to start or advance your career with cross‑training, scholarship funds, and talent development programs at all levels.
Great perks : discounted vacations, employee referral incentives.
Learn while you earn : access to Great Wolf University for on‑the‑job training, functional and leadership training.
Prioritize your well‑being : flexible scheduling, holistic wellness program, technology, and support through Employee Assistance Program and Employee Relief Fund.
Spirit celebrate your uniqueness : join a team that celebrates diversity and inclusion through programs that make everyone feel welcome and recognized.
Benefits
Medical, dental, and vision insurance.
Health savings account.
Telehealth resources.
Life insurance.
401K with employer match.
Paid vacation time off.
Paid parental leave.
Essential duties & responsibilities
supervises daily public area operations to ensure cleanliness to lodge standards and ensures completion of daily tasks.
ensures all public space, storage, back of house areas are safe, clean, and organized; closet inventory correct for each shift.
schedules daily assignments, daily and weekly projects and optimizes staff for lodge cleanliness, floor care and carpet‑cleaning projects.
provides coaching, encouragement, and recognition to pack members regularly.
understands and champions Great Wolf policies & procedures, collaborates with department and lodge leadership in performance management of the department and pack members.
responds to pack/guest concerns and request and escalates to leadership or other departments as appropriate.
understands and participates in scheduling of staff, execution of labor management and forecasting.
conducts daily stand‑up meetings with housekeeping pack to prioritize day and facilitat feedback from pack members.
monitors performance of staff, providing real‑time feedback and coaching.
participates in recruitment and selection of talent for housekeeping team.
partners with department leaders to develop, executive action plans regarding guest service and pack member engagement measured through NPS & eNP.
participates with leadership in pack performance management incl. employee reviews, corrective actions, investigations, conflict resolution.
maintains quality operation by ensuring service excellence, inventory levels, operational equipment by troubleshooting, maintenance, or repair calls.
assists in developing, implementing, and monitoring programs ensuring a safe facility that complies with all appropriate regulations - ergonomics, emergency response, injury & illness prevention, hazard communications programs.
Required qualifications & skills
high school diploma or equivalent experience.
previous experience with janitorial, laundry, housekeeping or similar.
experience and basic knowledge of Microsoft Office and general software systems.
demonstrated customer service, conflict resolution, employee engagement, retention, and team building skills.
proficient in written and spoken English.
will to work a flexible schedule including nights, weekends, holidays as needed.
Desired qualifications & traits
previous experience in a leadership/supervisory capacity.
previous cleaning experience at a high volume hotel or public facility.
bilingual, english, and spanish.
Physical requirements
able to lift up to 30lbs.
able to push/pull up to 100lbs.
able to bend, stretch, and twist.
able to stand and walk for long periods of time.
able to climb multiple flights of stairs on daily basis and walk frequently.
able to work with chemicals according to directions.
Application instructions Click "Apply Now" or chat with a recruiter at the bottom of our website. Qualified applicants will be immediately invited to schedule an interview or attend a hiring event.
Equal opportunity employer Great Wolf is an equal‑opportunity employer. Discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, disability, veteran or national origin is prohibited. Pay information is shared only with those who have a formal authority to receive it.
#J-18808-Ljbffr