Btechnical Group
Our client, a worldwide leader in the Sports and Entertainment space, has an immediate full-time (contract) opening to join their team at the Merchandising Location (HQ) in Frisco. The benefits/perks are wonderful, and there is unlimited room for growth and advancement if you join the most desirable employer in Texas!
(No 3rd party/recruiter candidates will be considered for this position)
This is a 12+ month contract that will continue to renew/extend indefinitely, assuming a good fit for all. They've got a very generous hardware and software budget, so you'll always be working on leading- and bleeding-edge technologies in one of the best working environments in Texas.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Provides support to internal staff for technology-related issues Manages escalation of major issues to third-party support personnel Performs maintenance of hardware and software on desktops and laptops Maintains technical proficiency on all internal employee end-user computing platforms: personal computers and laptops, Windows 10 and 11, MacOS, JAMF Pro, Microsoft Office/365, internet applications, AD (Active Directory and ideally Azure AD), accounting applications, CRM, POS (point of sale), and other customized applications Experience with Microsoft Intune strongly preferred Assists with large hardware and software installations Logs new calls, updates and status changes in ServiceNow Portal Manages and updates documentation of standard procedures Other duties as assigned Participate in day-of-game and after-hours support rotation schedules
JOB REQUIREMENTS
Minimum of a 4-year Bachelors degree OR experience equivalent to an A+ certification Minimum 4 years previous experience in an Information Technology support position Excellent general computer skills in a Microsoft Windows environment and some MacOS exposure Ability to work well with people in a support and training role with exceptional communication Ability to effectively diagnose and repair computer hardware and software problems Understanding of computer networking concepts Ability to explain basic concepts or procedures in a clear, concise, easy-to-understand manner for a large and diverse customer base who utilize a wide variety of in-house developed and off-the-shelf applications Possess high degree of discretion, integrity, professionalism, and accountability for area of responsibility and related results Display professional image and demeanor Ability to travel as needed Ability to work flexible hours including evenings, weekends, holidays and extended hours as needed for games/events at The Star and in Arlington
(No 3rd party/recruiter candidates will be considered for this position)
This is a 12+ month contract that will continue to renew/extend indefinitely, assuming a good fit for all. They've got a very generous hardware and software budget, so you'll always be working on leading- and bleeding-edge technologies in one of the best working environments in Texas.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Provides support to internal staff for technology-related issues Manages escalation of major issues to third-party support personnel Performs maintenance of hardware and software on desktops and laptops Maintains technical proficiency on all internal employee end-user computing platforms: personal computers and laptops, Windows 10 and 11, MacOS, JAMF Pro, Microsoft Office/365, internet applications, AD (Active Directory and ideally Azure AD), accounting applications, CRM, POS (point of sale), and other customized applications Experience with Microsoft Intune strongly preferred Assists with large hardware and software installations Logs new calls, updates and status changes in ServiceNow Portal Manages and updates documentation of standard procedures Other duties as assigned Participate in day-of-game and after-hours support rotation schedules
JOB REQUIREMENTS
Minimum of a 4-year Bachelors degree OR experience equivalent to an A+ certification Minimum 4 years previous experience in an Information Technology support position Excellent general computer skills in a Microsoft Windows environment and some MacOS exposure Ability to work well with people in a support and training role with exceptional communication Ability to effectively diagnose and repair computer hardware and software problems Understanding of computer networking concepts Ability to explain basic concepts or procedures in a clear, concise, easy-to-understand manner for a large and diverse customer base who utilize a wide variety of in-house developed and off-the-shelf applications Possess high degree of discretion, integrity, professionalism, and accountability for area of responsibility and related results Display professional image and demeanor Ability to travel as needed Ability to work flexible hours including evenings, weekends, holidays and extended hours as needed for games/events at The Star and in Arlington