Point S Tire and Auto Service
Automotive Service Advisor
Point S Tire and Auto Service, Aurora, Colorado, United States, 80012
Join to apply for the
Automotive Service Advisor
role at
Point S Tire and Auto Service
1 week ago Be among the first 25 applicants
Benefits & Perks
Bonus based on performance
Competitive salary
Dental insurance
Employee discounts
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
Stable working hours
Excellent Training – with opportunities for training and career advancement
Medical, dental, vision
Competitive wages
Job Summary Are you ready to join the winning team? At Aurora Point S, our team has a common goal of providing exceptional service to our customers, while also ensuring that each employee feels valued, respected, and engaged in contributing to the success. With our strong reputation for family values and operational ethics, we are eager to add more team members who want to grow with us.
Our Service Advisors act as the primary point of contact between customers and the service department. This role is pivotal in ensuring customer satisfaction by accurately understanding customer needs, recommending services and repairs, and providing detailed explanations of work performed and associated costs. The advisor facilitates a smooth service experience by coordinating with technicians, managing service schedules, and following up on the progress of repairs or maintenance. This role demands a balance between technical understanding and the ability to communicate effectively, ensuring customers receive both excellent service and comprehensible advice on their vehicle’s needs. A Service Advisor must be confident and capable of advising on Retail Tires, Oil Changes, Preventative Maintenance, Medium Truck, TBR, Ag and Basic Mechanical.
Responsibilities
Perform all duties and skills of a Service Advisor
Understand the skills and processes of Service Technician II (Retail & Commercial)
Conduct an in-depth inspection of the customer's vehicle to identify apparent tire and level II mechanical issues
Document the customer's concerns and collect relevant information
Recommend tires and basic services based on the vehicle's condition and the customer's concerns
Provide clear explanations of recommended tires and/or services, including costs and timeframes
Provide customers with accurate cost estimates for proposed tires and/or basic services
Schedule tires and basic mechanical service
Communicate effectively with service technicians and customers
Suggest preventive maintenance services and upsell additional services when appropriate
Educate customers about the importance of routine maintenance
Order necessary tires for customers
Understand inventory and ensure the availability of required tires
Educate customers on tire and basic service best practices and answer questions
Qualifications
High School Diploma or Equivalent
Technical or vocational training courses in automotive repair, tire technology, or a related field (a plus)
Willingness to pursue TIA certification with company support and assistance
Valid driver’s license and acceptable driving record required
Prior experience in a customer service role, ideally within the automotive or related industries, demonstrating the ability to handle customer inquiries and resolve issues effectively
Experience in or knowledge of the automotive industry, including an understanding of basic automotive maintenance and repair procedures
Excellent verbal and written communication skills to clearly and effectively interact with customers and relay information between customers and technicians
Strong focus on delivering high-quality customer service, with the ability to listen to customer needs, empathize with their concerns, and ensure a positive service experience
Ability to manage multiple tasks and appointments efficiently, maintaining accurate records and schedules
Proficiency in using computer systems, including POS software, appointment scheduling software, and basic office software (e.g., Microsoft Office)
The ability to upsell services and products based on vehicle condition and customer needs
Description Company Overview: Are you ready to join the winning team? At Aurora Point S, our team has a common goal of providing exceptional service to our customers, while also ensuring that each employee feels valued, respected, and engaged in contributing to the success. With our strong reputation for family values and operational ethics, we are eager to add more team members who want to grow with us.
Compensation Compensation: $60,000.00 - $75,000.00 per year
Seniority Level
Entry level
Employment Type
Full-time
Job Function
Other
Industries
Motor Vehicle Manufacturing
Referrals increase your chances of interviewing at Point S Tire and Auto Service by 2x
#J-18808-Ljbffr
Automotive Service Advisor
role at
Point S Tire and Auto Service
1 week ago Be among the first 25 applicants
Benefits & Perks
Bonus based on performance
Competitive salary
Dental insurance
Employee discounts
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
Stable working hours
Excellent Training – with opportunities for training and career advancement
Medical, dental, vision
Competitive wages
Job Summary Are you ready to join the winning team? At Aurora Point S, our team has a common goal of providing exceptional service to our customers, while also ensuring that each employee feels valued, respected, and engaged in contributing to the success. With our strong reputation for family values and operational ethics, we are eager to add more team members who want to grow with us.
Our Service Advisors act as the primary point of contact between customers and the service department. This role is pivotal in ensuring customer satisfaction by accurately understanding customer needs, recommending services and repairs, and providing detailed explanations of work performed and associated costs. The advisor facilitates a smooth service experience by coordinating with technicians, managing service schedules, and following up on the progress of repairs or maintenance. This role demands a balance between technical understanding and the ability to communicate effectively, ensuring customers receive both excellent service and comprehensible advice on their vehicle’s needs. A Service Advisor must be confident and capable of advising on Retail Tires, Oil Changes, Preventative Maintenance, Medium Truck, TBR, Ag and Basic Mechanical.
Responsibilities
Perform all duties and skills of a Service Advisor
Understand the skills and processes of Service Technician II (Retail & Commercial)
Conduct an in-depth inspection of the customer's vehicle to identify apparent tire and level II mechanical issues
Document the customer's concerns and collect relevant information
Recommend tires and basic services based on the vehicle's condition and the customer's concerns
Provide clear explanations of recommended tires and/or services, including costs and timeframes
Provide customers with accurate cost estimates for proposed tires and/or basic services
Schedule tires and basic mechanical service
Communicate effectively with service technicians and customers
Suggest preventive maintenance services and upsell additional services when appropriate
Educate customers about the importance of routine maintenance
Order necessary tires for customers
Understand inventory and ensure the availability of required tires
Educate customers on tire and basic service best practices and answer questions
Qualifications
High School Diploma or Equivalent
Technical or vocational training courses in automotive repair, tire technology, or a related field (a plus)
Willingness to pursue TIA certification with company support and assistance
Valid driver’s license and acceptable driving record required
Prior experience in a customer service role, ideally within the automotive or related industries, demonstrating the ability to handle customer inquiries and resolve issues effectively
Experience in or knowledge of the automotive industry, including an understanding of basic automotive maintenance and repair procedures
Excellent verbal and written communication skills to clearly and effectively interact with customers and relay information between customers and technicians
Strong focus on delivering high-quality customer service, with the ability to listen to customer needs, empathize with their concerns, and ensure a positive service experience
Ability to manage multiple tasks and appointments efficiently, maintaining accurate records and schedules
Proficiency in using computer systems, including POS software, appointment scheduling software, and basic office software (e.g., Microsoft Office)
The ability to upsell services and products based on vehicle condition and customer needs
Description Company Overview: Are you ready to join the winning team? At Aurora Point S, our team has a common goal of providing exceptional service to our customers, while also ensuring that each employee feels valued, respected, and engaged in contributing to the success. With our strong reputation for family values and operational ethics, we are eager to add more team members who want to grow with us.
Compensation Compensation: $60,000.00 - $75,000.00 per year
Seniority Level
Entry level
Employment Type
Full-time
Job Function
Other
Industries
Motor Vehicle Manufacturing
Referrals increase your chances of interviewing at Point S Tire and Auto Service by 2x
#J-18808-Ljbffr