Gaia Flooring
Customer Service Representative
As a fresh face in the flooring world, Gaia is building a brand that our customers and end users can be satisfied with. As a Customer Service Rep, you will often provide the first impression of Gaia to our customers and business partners. You will be answering phones and helping individuals who come to our office to pick up materials. Ultimately, we’re seeking a Customer Service Rep that demonstrates a strong work‑ethic, punctuality, and reliability. Strong communication and teamwork will be vital in this role.
Base pay range $20.00/hr - $24.00/hr
Schedule Schedule:
Monday - Friday, 8:30 am to 5 pm Location:
40577 Albrae St, Ste F, Fremont CA Pay Rate: $20 - $24 hourly
Responsibilities
Greet and engage clients with a positive demeanor when they’re Will Calling materials
Answer phone calls while providing excellent customer service
Respond to email inquiries in a timely fashion
Conduct stock checks, order placements, and send confirmations
Perform data entry and up keep on daily logs
Follow up with clients on open orders and cancellations of unneeded orders
Schedule delivery routes efficiently and confirm deliveries
Assist the outside sales team by providing general information about products and services to clients and potential dealers
Have open communication with management to remain updated on new products, policies, and services
Perform other duties as assigned.
Requirements
High School Diploma
Customer Service Experience (At least 1 year)
Ability to Speak Spanish (Preferred)
Knowledge of the Google Suite and MS Office Suite
General computer and virtual skills
Excellent written and verbal communication skills
Great time management skills with the ability to prioritize work
Strong organizational skills
US Work Authorization
Paid Time Off
Paid Holidays
Health and Dental Benefits
401k
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Wholesale
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Base pay range $20.00/hr - $24.00/hr
Schedule Schedule:
Monday - Friday, 8:30 am to 5 pm Location:
40577 Albrae St, Ste F, Fremont CA Pay Rate: $20 - $24 hourly
Responsibilities
Greet and engage clients with a positive demeanor when they’re Will Calling materials
Answer phone calls while providing excellent customer service
Respond to email inquiries in a timely fashion
Conduct stock checks, order placements, and send confirmations
Perform data entry and up keep on daily logs
Follow up with clients on open orders and cancellations of unneeded orders
Schedule delivery routes efficiently and confirm deliveries
Assist the outside sales team by providing general information about products and services to clients and potential dealers
Have open communication with management to remain updated on new products, policies, and services
Perform other duties as assigned.
Requirements
High School Diploma
Customer Service Experience (At least 1 year)
Ability to Speak Spanish (Preferred)
Knowledge of the Google Suite and MS Office Suite
General computer and virtual skills
Excellent written and verbal communication skills
Great time management skills with the ability to prioritize work
Strong organizational skills
US Work Authorization
Paid Time Off
Paid Holidays
Health and Dental Benefits
401k
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Wholesale
#J-18808-Ljbffr