Think Hospitality
Boutique Hotel - General Manager
Join to apply for the Boutique Hotel - General Manager role at Think Hospitality.
Scope & Responsibilities To manage and be accountable for the day‑to‑day operation of the hotel, concentrating on all aspects but in particular guest services, accommodation, front of house management, maintenance and back‑of‑house (BOH) areas.
Contribute to the profitability of the property.
Be fully aware of budget guidelines and assist in preparing annual budgets.
Maintain the highest quality standard of service to all customers and report accidents/ incidents through correct channels.
Continuously seek better standards and new approaches for the hotel.
Stay up‑to‑date with all relevant legislation.
Work closely with all departments and communicate as required.
Present yourself professionally in all situations.
Understand and communicate the staff handbook to all departments.
Coordinate, manage and conduct staff training and develop personnel focusing on front office, accommodation and maintenance.
Manage the Manager on Duty role and inform the MD of any incidents.
Act proactively as a manager.
Set, monitor and maintain all standards within the main areas of responsibility.
Conduct weekly walk‑throughs with Engineer, Accommodation Manager, Front Office Manager and Housekeeping Manager and report any required work.
Maintain a room‑quality audit with the accommodation manager.
Hold weekly CRM system meetings, producing reports for planning meetings.
Work closely with third‑party operators and vendors.
Ensure correct staffing levels in all areas, meeting budget guidelines and planning for peaks/troughs.
Manage holidays effectively within departments.
Produce weekly Manager on Duty schedule and distribute at least one week in advance.
Ensure the staff restaurant offers varied menus and meets standard conditions.
Ensure engineering and housekeeping managers maintain back‑of‑house areas in perfect condition.
Host morning and operations meetings in the MD’s absence.
Participate in the Executive Planning Committee and attend monthly planning meetings.
Report maintenance issues through correct channels and keep CRM system used properly.
Ensure front office/accommodation and maintenance training records are updated and objectives met.
Assist the Managing Director with overall valet operation and enforce standard procedures.
Ensure mall/shop merchandise is correct.
Be fully responsible for the hotel VIP program.
Qualifications & Skills
Excellent communication, interpersonal, and organizational skills.
Ability to carry 10 lbs.
Commitment to superior customer service.
Consistent record of meeting sales, customer service and operations objectives.
Proven ability to influence a team and achieve results.
Flexibility and creative problem‑solving ability.
Strong initiative and self‑motivation.
Fluency in English, both verbal and non‑verbal.
Appreciation and respect for workplace diversity.
Ability to handle pressure and work in a fast‑paced environment.
Excellent management and leadership skills.
Availability for days, evenings, and weekends as necessary.
Benefits Referrals increase your chances of interviewing at Think Hospitality by 2x.
No job description for any position can possibly include all duties which may be requested by guests or required by the needs of the hotel. Listed above is a summary of the major responsibilities for this position. Job duties, tasks, schedules and requirements may be changed at any time. This receipt does not imply or create any promise of employment, nor a contract of any kind.
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Scope & Responsibilities To manage and be accountable for the day‑to‑day operation of the hotel, concentrating on all aspects but in particular guest services, accommodation, front of house management, maintenance and back‑of‑house (BOH) areas.
Contribute to the profitability of the property.
Be fully aware of budget guidelines and assist in preparing annual budgets.
Maintain the highest quality standard of service to all customers and report accidents/ incidents through correct channels.
Continuously seek better standards and new approaches for the hotel.
Stay up‑to‑date with all relevant legislation.
Work closely with all departments and communicate as required.
Present yourself professionally in all situations.
Understand and communicate the staff handbook to all departments.
Coordinate, manage and conduct staff training and develop personnel focusing on front office, accommodation and maintenance.
Manage the Manager on Duty role and inform the MD of any incidents.
Act proactively as a manager.
Set, monitor and maintain all standards within the main areas of responsibility.
Conduct weekly walk‑throughs with Engineer, Accommodation Manager, Front Office Manager and Housekeeping Manager and report any required work.
Maintain a room‑quality audit with the accommodation manager.
Hold weekly CRM system meetings, producing reports for planning meetings.
Work closely with third‑party operators and vendors.
Ensure correct staffing levels in all areas, meeting budget guidelines and planning for peaks/troughs.
Manage holidays effectively within departments.
Produce weekly Manager on Duty schedule and distribute at least one week in advance.
Ensure the staff restaurant offers varied menus and meets standard conditions.
Ensure engineering and housekeeping managers maintain back‑of‑house areas in perfect condition.
Host morning and operations meetings in the MD’s absence.
Participate in the Executive Planning Committee and attend monthly planning meetings.
Report maintenance issues through correct channels and keep CRM system used properly.
Ensure front office/accommodation and maintenance training records are updated and objectives met.
Assist the Managing Director with overall valet operation and enforce standard procedures.
Ensure mall/shop merchandise is correct.
Be fully responsible for the hotel VIP program.
Qualifications & Skills
Excellent communication, interpersonal, and organizational skills.
Ability to carry 10 lbs.
Commitment to superior customer service.
Consistent record of meeting sales, customer service and operations objectives.
Proven ability to influence a team and achieve results.
Flexibility and creative problem‑solving ability.
Strong initiative and self‑motivation.
Fluency in English, both verbal and non‑verbal.
Appreciation and respect for workplace diversity.
Ability to handle pressure and work in a fast‑paced environment.
Excellent management and leadership skills.
Availability for days, evenings, and weekends as necessary.
Benefits Referrals increase your chances of interviewing at Think Hospitality by 2x.
No job description for any position can possibly include all duties which may be requested by guests or required by the needs of the hotel. Listed above is a summary of the major responsibilities for this position. Job duties, tasks, schedules and requirements may be changed at any time. This receipt does not imply or create any promise of employment, nor a contract of any kind.
#J-18808-Ljbffr