CLEAResult
Implementation Lead
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CLEAResult
At CLEAResult, we lead the transition to a sustainable, equitable, and carbon‑neutral energy‑efficient future for our communities and our planet. We build a people‑first culture built on trust, accountability, and transparency; where every employee – regardless of position, role, or identity – is treated with respect and given an equal chance to thrive.
Benefits
Medical, Dental, and Vision Insurance, plus a company‑paid health care concierge service to help navigate our health plan.
401(k) with company match.
Paid vacation, sick, personal, and parental leave time.
Paid volunteer time.
Employee Recognition Program – convert your recognition points into gift cards.
Employee Assistance Program – help you manage daily responsibilities.
Access to on‑demand training courses to advance your career.
Job Description The Lead Implementation Consultant plays a pivotal role in driving the successful delivery of technology solutions across multiple programs and clients. The Lead provides strategic and operational leadership to teams of Implementation Consultants, ensuring consistency, quality, and scalability in delivery. The Lead also serves as the Customer Success Manager for key or high‑impact clients, acting as a trusted advisor and escalation point.
Key Responsibilities
Strategic Implementation Leadership
Oversee and guide multiple concurrent implementation projects, ensuring alignment with organizational goals and platform strategy.
Mentor and serve as an escalation point for Implementation Consultants, guiding them on complex configurations, client challenges, and delivery risks.
Establish and enforce implementation standards, templates, and best practices across projects.
Client & Stakeholder Management
Primary relationship lead for designated high‑impact clients, ensuring their needs are understood and addressed throughout the implementation lifecycle.
Build and maintain strong relationships with senior client stakeholders, aligning platform capabilities with their strategic goals.
Prepare and deliver concise presentations on implementation strategies, project progress, and key outcomes.
Cross‑Project Coordination & Governance
Coordinate across multiple project teams for resource alignment, risk mitigation, and consistent delivery quality.
Collaborate with shared services (e.g., development, QA, support) to prioritize and sequence work.
Monitor project health metrics and proactively address delivery risks and dependencies.
Implementation Oversight & Standards Assurance
Ensure configurations and processes align with platform standards, business requirements, and best practices.
Review outputs from requirement‑gathering and solutioning sessions to ensure deliverables meet expectations.
Training & Support
Identify opportunities to streamline implementation processes and improve delivery efficiency.
Lead retrospectives and post‑mortems to capture lessons learned.
Contribute to the evolution of the implementation methodology and knowledge base.
Training & Enablement
Coach and support consultants in technical and client‑facing skills.
Lead internal training sessions and contribute to onboarding materials.
Serve as a subject‑matter expert for platform capabilities and implementation strategy.
Qualifications
Education & Experience
Bachelor’s degree in Business Administration, Information Technology, or related field.
8–12+ years of experience in implementation, consulting, or project leadership, preferably in SaaS or professional services.
Experience leading cross‑functional teams and managing complex client relationships.
Skills & Competencies
Advanced knowledge of implementation methodologies, SDLC, and enterprise project management.
Strong leadership and mentoring skills, with influence without direct authority.
Proven ability to manage multiple projects and teams simultaneously in a matrixed environment.
Exceptional communication and stakeholder management skills, including executive presence.
Deep expertise in configuring and deploying commercial SaaS platforms.
Proficiency with project and portfolio management tools (e.g., Azure DevOps, Jira, Smartsheet, Asana).
Analytical mindset focused on problem‑solving, risk management, and continuous improvement.
Preferred Qualifications
Experience in a hybrid professional services environment.
Knowledge of agile methodologies or experience working in agile teams.
Certification in project management (e.g., PMP, PRINCE2) or agile practices (e.g., Scrum Master).
Familiarity with customer engagement frameworks and enterprise account management strategies.
Compensation Range $83,000.00 – $124,600.00 USD per year.
Equal Opportunity Employer As an Equal Opportunity Employer, we are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job‑related reasons regardless of an applicant’s race, color, religion, national origin, marital status, age, sex, gender identity, sexual orientation, status as a qualified individual with a disability or protected veteran, or any other protected status.
The above job description and job requirements are not intended to be all inclusive. CLEAResult retains the right to make changes or adjustments to job descriptions and/or requirements at any time without notice.
Referrals increase your chances of interviewing at CLEAResult by 2×.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Information Technology Utilities
#J-18808-Ljbffr
–
CLEAResult
At CLEAResult, we lead the transition to a sustainable, equitable, and carbon‑neutral energy‑efficient future for our communities and our planet. We build a people‑first culture built on trust, accountability, and transparency; where every employee – regardless of position, role, or identity – is treated with respect and given an equal chance to thrive.
Benefits
Medical, Dental, and Vision Insurance, plus a company‑paid health care concierge service to help navigate our health plan.
401(k) with company match.
Paid vacation, sick, personal, and parental leave time.
Paid volunteer time.
Employee Recognition Program – convert your recognition points into gift cards.
Employee Assistance Program – help you manage daily responsibilities.
Access to on‑demand training courses to advance your career.
Job Description The Lead Implementation Consultant plays a pivotal role in driving the successful delivery of technology solutions across multiple programs and clients. The Lead provides strategic and operational leadership to teams of Implementation Consultants, ensuring consistency, quality, and scalability in delivery. The Lead also serves as the Customer Success Manager for key or high‑impact clients, acting as a trusted advisor and escalation point.
Key Responsibilities
Strategic Implementation Leadership
Oversee and guide multiple concurrent implementation projects, ensuring alignment with organizational goals and platform strategy.
Mentor and serve as an escalation point for Implementation Consultants, guiding them on complex configurations, client challenges, and delivery risks.
Establish and enforce implementation standards, templates, and best practices across projects.
Client & Stakeholder Management
Primary relationship lead for designated high‑impact clients, ensuring their needs are understood and addressed throughout the implementation lifecycle.
Build and maintain strong relationships with senior client stakeholders, aligning platform capabilities with their strategic goals.
Prepare and deliver concise presentations on implementation strategies, project progress, and key outcomes.
Cross‑Project Coordination & Governance
Coordinate across multiple project teams for resource alignment, risk mitigation, and consistent delivery quality.
Collaborate with shared services (e.g., development, QA, support) to prioritize and sequence work.
Monitor project health metrics and proactively address delivery risks and dependencies.
Implementation Oversight & Standards Assurance
Ensure configurations and processes align with platform standards, business requirements, and best practices.
Review outputs from requirement‑gathering and solutioning sessions to ensure deliverables meet expectations.
Training & Support
Identify opportunities to streamline implementation processes and improve delivery efficiency.
Lead retrospectives and post‑mortems to capture lessons learned.
Contribute to the evolution of the implementation methodology and knowledge base.
Training & Enablement
Coach and support consultants in technical and client‑facing skills.
Lead internal training sessions and contribute to onboarding materials.
Serve as a subject‑matter expert for platform capabilities and implementation strategy.
Qualifications
Education & Experience
Bachelor’s degree in Business Administration, Information Technology, or related field.
8–12+ years of experience in implementation, consulting, or project leadership, preferably in SaaS or professional services.
Experience leading cross‑functional teams and managing complex client relationships.
Skills & Competencies
Advanced knowledge of implementation methodologies, SDLC, and enterprise project management.
Strong leadership and mentoring skills, with influence without direct authority.
Proven ability to manage multiple projects and teams simultaneously in a matrixed environment.
Exceptional communication and stakeholder management skills, including executive presence.
Deep expertise in configuring and deploying commercial SaaS platforms.
Proficiency with project and portfolio management tools (e.g., Azure DevOps, Jira, Smartsheet, Asana).
Analytical mindset focused on problem‑solving, risk management, and continuous improvement.
Preferred Qualifications
Experience in a hybrid professional services environment.
Knowledge of agile methodologies or experience working in agile teams.
Certification in project management (e.g., PMP, PRINCE2) or agile practices (e.g., Scrum Master).
Familiarity with customer engagement frameworks and enterprise account management strategies.
Compensation Range $83,000.00 – $124,600.00 USD per year.
Equal Opportunity Employer As an Equal Opportunity Employer, we are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job‑related reasons regardless of an applicant’s race, color, religion, national origin, marital status, age, sex, gender identity, sexual orientation, status as a qualified individual with a disability or protected veteran, or any other protected status.
The above job description and job requirements are not intended to be all inclusive. CLEAResult retains the right to make changes or adjustments to job descriptions and/or requirements at any time without notice.
Referrals increase your chances of interviewing at CLEAResult by 2×.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Information Technology Utilities
#J-18808-Ljbffr