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Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Versace, Church's, Car Shoe and Luna Rossa brands, and has employees of over 100 nationalities.
Position Team Manager
Department/Function Retail/Retail Performance
Place of work Store
Report to Store Manager / Store Director Assistant Store Manager (when Store Manager is not on duty)
Direct Reports Client Advisors
Job Purpose Being a passionate Brand Ambassador and a business leader, embracing the Brand values and conveying them to the Store Team and Clients to achieve a successful product performance, driving actions to achieve sales targets, maximizing all commercial opportunities. Guarantee an excellence Client Experience through a successful Client Journey. Manage and motivate the team to drive business: create a positive and harmonious work environment, foster cooperation within the team and between managers.
Leading the Business
Drive your team to exceed financial targets and maximize sales performance, contributing to the store’s success.
Support the Store Manager to develop and implement business plans, through the analysis of product performances and proposal of relevant action plans.
Foster cross‑selling and up‑selling among product categories.
Ensure business opportunities are maximized through efficient sales floor management, maintaining a visible presence and ensuring Prada standards are achieved.
Act as a role model demonstrating sales leadership to the team, support them with their own sales, building and developing your own client relations.
Foster a digital mindset among the team, encouraging and supporting them to improve client relationships and achieve business objectives.
Be constantly up-to-date on market trends.
Client Journey
Ensure all clients feel welcomed and participate in an inspiring and engaging journey.
Trigger clients’ curiosity and lead them through the values and vision of Prada: the unique "Prada‑ness" attitude, the intelligence of design, the relevance of cultural values, the challenge of conventions, the commitment to represent creativity and innovation.
Help clients feel unique and express their individuality, confidence, and independent spirit.
Be passionate through dedication to our job, Group values, and DNA.
Customer Relations Management
Cultivate customer relationships to create loyal advocates for the Brand and leverage your team to achieve the highest quality of customer profile capture with every transaction.
Foster a client‑centric mindset, developing and maintaining solid client relationships and enforcing meaningful after‑sales experiences.
Proactively identify opportunities to gain new clients to grow department sales.
Strengthen client loyalty supporting the department team with client‑telling initiatives.
Proactively manage any customer complaints to ensure positive outcomes.
Team Management
Act as a role model demonstrating sales leadership to the team, supporting them with their own sales and building a client portfolio.
Support your team with consistent coaching, identify development and training needs, partner with HR and L&D to tailor individual development plans.
Encourage information exchange within the team and proactively develop morning briefings on specific topics.
Identify talents within your team to propose internal development opportunities, sharing proposals with the Store Manager to define development processes.
Guarantee team development through coaching and follow‑ups on individual action plans.
Actively support the Store Manager in mapping the market for research needs.
Lead by example to ensure the team operates with the highest level of care and respect for the product, evident in every ceremony or procedure.
Store Care
Support synergy and cooperation between front and back of house.
Ensure enforcement of company procedures on cash activity, inventory, logistics and all main reporting activities requested by head office.
Contribute to effective and efficient care of company assets.
Provide feedback and suggestions concerning department needs first to the Store Manager, and if necessary with the Visual Merchandising and Merchandising departments.
Be the guarantor for effective and efficient back‑of‑house organization for the department, taking responsibility for the protection of company assets and ensuring the staff grooming standard is maintained.
Ensure that company policies and procedures are proactively put in place while managing all operational activities related to the store.
Master all company tools and applications, including IT and digital, and ensure the team is constantly informed of relevant updates.
Having understood the needs and priorities, train and inspire the sales team on product knowledge, sales techniques, client services, and company policies and procedures.
Knowledge and Skills
Passion for selling and stores.
Curiosity and interest in luxury/fashion, art and design.
Experience building a long‑lasting relationship with clients.
Ability to work in a team as well as alone.
Excellent communication and interpersonal skills.
Ambition, resilience, self‑motivation, result‑driven and problem‑solving.
Passion and knowledge of the managed product category.
Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people, leading to their own professional growth.
Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to building a fair and respectful workplace for all.
#J-18808-Ljbffr
Get AI-powered advice on this job and more exclusive features.
Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Versace, Church's, Car Shoe and Luna Rossa brands, and has employees of over 100 nationalities.
Position Team Manager
Department/Function Retail/Retail Performance
Place of work Store
Report to Store Manager / Store Director Assistant Store Manager (when Store Manager is not on duty)
Direct Reports Client Advisors
Job Purpose Being a passionate Brand Ambassador and a business leader, embracing the Brand values and conveying them to the Store Team and Clients to achieve a successful product performance, driving actions to achieve sales targets, maximizing all commercial opportunities. Guarantee an excellence Client Experience through a successful Client Journey. Manage and motivate the team to drive business: create a positive and harmonious work environment, foster cooperation within the team and between managers.
Leading the Business
Drive your team to exceed financial targets and maximize sales performance, contributing to the store’s success.
Support the Store Manager to develop and implement business plans, through the analysis of product performances and proposal of relevant action plans.
Foster cross‑selling and up‑selling among product categories.
Ensure business opportunities are maximized through efficient sales floor management, maintaining a visible presence and ensuring Prada standards are achieved.
Act as a role model demonstrating sales leadership to the team, support them with their own sales, building and developing your own client relations.
Foster a digital mindset among the team, encouraging and supporting them to improve client relationships and achieve business objectives.
Be constantly up-to-date on market trends.
Client Journey
Ensure all clients feel welcomed and participate in an inspiring and engaging journey.
Trigger clients’ curiosity and lead them through the values and vision of Prada: the unique "Prada‑ness" attitude, the intelligence of design, the relevance of cultural values, the challenge of conventions, the commitment to represent creativity and innovation.
Help clients feel unique and express their individuality, confidence, and independent spirit.
Be passionate through dedication to our job, Group values, and DNA.
Customer Relations Management
Cultivate customer relationships to create loyal advocates for the Brand and leverage your team to achieve the highest quality of customer profile capture with every transaction.
Foster a client‑centric mindset, developing and maintaining solid client relationships and enforcing meaningful after‑sales experiences.
Proactively identify opportunities to gain new clients to grow department sales.
Strengthen client loyalty supporting the department team with client‑telling initiatives.
Proactively manage any customer complaints to ensure positive outcomes.
Team Management
Act as a role model demonstrating sales leadership to the team, supporting them with their own sales and building a client portfolio.
Support your team with consistent coaching, identify development and training needs, partner with HR and L&D to tailor individual development plans.
Encourage information exchange within the team and proactively develop morning briefings on specific topics.
Identify talents within your team to propose internal development opportunities, sharing proposals with the Store Manager to define development processes.
Guarantee team development through coaching and follow‑ups on individual action plans.
Actively support the Store Manager in mapping the market for research needs.
Lead by example to ensure the team operates with the highest level of care and respect for the product, evident in every ceremony or procedure.
Store Care
Support synergy and cooperation between front and back of house.
Ensure enforcement of company procedures on cash activity, inventory, logistics and all main reporting activities requested by head office.
Contribute to effective and efficient care of company assets.
Provide feedback and suggestions concerning department needs first to the Store Manager, and if necessary with the Visual Merchandising and Merchandising departments.
Be the guarantor for effective and efficient back‑of‑house organization for the department, taking responsibility for the protection of company assets and ensuring the staff grooming standard is maintained.
Ensure that company policies and procedures are proactively put in place while managing all operational activities related to the store.
Master all company tools and applications, including IT and digital, and ensure the team is constantly informed of relevant updates.
Having understood the needs and priorities, train and inspire the sales team on product knowledge, sales techniques, client services, and company policies and procedures.
Knowledge and Skills
Passion for selling and stores.
Curiosity and interest in luxury/fashion, art and design.
Experience building a long‑lasting relationship with clients.
Ability to work in a team as well as alone.
Excellent communication and interpersonal skills.
Ambition, resilience, self‑motivation, result‑driven and problem‑solving.
Passion and knowledge of the managed product category.
Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people, leading to their own professional growth.
Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to building a fair and respectful workplace for all.
#J-18808-Ljbffr