Norton Healthcare
Coordinator, Norton Medical Group Access Center, Days
Norton Healthcare, Louisville, Kentucky, us, 40201
Coordinator, Norton Medical Group Access Center
Location: Louisville, KY
Salary: $40,332.00 – $58,445.00
Posted: 4 days ago
Job Description The Access Center Coordinator completes a variety of tasks to ensure proper patient experience throughout the Norton Healthcare system. The initiatives taken by the Access Center Coordinator contribute to overall patient experience, quality of care, and fulfillment of the Norton mission, vision, and values.
Responsibilities
Scheduling medical provider appointments for patients within medical primary care and specialty offices
Scheduling appropriately based upon clinical protocols, availability, and payor source
Acting as a liaison between patients and physician offices
Functioning in an environment that requires teamwork and flexibility to provide quality patient care
Managing appointment requests from both phone calls (inbound and outbound) and electronic requests
Supporting physician offices through management of designated work-queues
Performing in a high-volume setting, directly interacting with and addressing customer needs
Qualifications We provide comprehensive on-the-job training.
Qualified candidates should have:
One year of customer service experience with external and/or internal customers
Desired Qualifications
Bi‑lingual in Spanish & English speaking preferred
One year experience in a medical office
How to Apply We encourage you to apply or reach out to
recruitment@nortonhealthcare.org
to learn more.
#J-18808-Ljbffr
Salary: $40,332.00 – $58,445.00
Posted: 4 days ago
Job Description The Access Center Coordinator completes a variety of tasks to ensure proper patient experience throughout the Norton Healthcare system. The initiatives taken by the Access Center Coordinator contribute to overall patient experience, quality of care, and fulfillment of the Norton mission, vision, and values.
Responsibilities
Scheduling medical provider appointments for patients within medical primary care and specialty offices
Scheduling appropriately based upon clinical protocols, availability, and payor source
Acting as a liaison between patients and physician offices
Functioning in an environment that requires teamwork and flexibility to provide quality patient care
Managing appointment requests from both phone calls (inbound and outbound) and electronic requests
Supporting physician offices through management of designated work-queues
Performing in a high-volume setting, directly interacting with and addressing customer needs
Qualifications We provide comprehensive on-the-job training.
Qualified candidates should have:
One year of customer service experience with external and/or internal customers
Desired Qualifications
Bi‑lingual in Spanish & English speaking preferred
One year experience in a medical office
How to Apply We encourage you to apply or reach out to
recruitment@nortonhealthcare.org
to learn more.
#J-18808-Ljbffr