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E4E Relief

Product Manager, Data & Insights

E4E Relief, Charlotte, North Carolina, United States, 28245

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Job Summary The Product Manager will bridge product strategy with data-informed decision-making, identifying problems our platform needs to solve and partnering with technology teams to build effective solutions. This role leverages data to drive product decisions and measure outcomes—and owns the strategy for features that deliver measurable impact to our products and reporting capabilities.

This role will take ownership of features in various stages of the product management lifecycle and become the subject matter expert on product domain areas such as our applicant eligibility functionality and data/client dashboards. The Product Manager will drive enhancements to critical infrastructure and continuously improve the applicant experience throughout the product lifecycle.

Supervisory/Functional Leadership Responsibilities

Foster high-performing and supportive team environment.

Essential Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Feature Ownership & Delivery

Own features end-to-end from concept through launch and measurement

Collaborate with stakeholders to define and document enhancements and translate business needs into actionable requirements

Plan feature scope and write user stories for development teams

Partner with data engineer, solution architect, and software engineering team on execution planning

Manage roadmap commitments and communicate progress to product teams and stakeholders

Metrics & Performance

Drive roadmap for product domain areas such as our applicant eligibility functionality and data/dashboards

Establish key metrics, monitor performance over time, and use insights to guide priorities and evaluate feature impact

Data Integrity & User Experience

Ensure dashboards are accurate, user-friendly and aligned with its consumers’ needs

Advocate for scalable, secure and navigable data solutions

Champion best practices in dashboard design and data usability

Identify opportunities to align Dynamics CRM and data warehouse integrations

Change Management & Enablement

Contribute to internal documentation and training materials for new features and dashboards

Develop stakeholder communications to drive successful adoption

Support internal teams through feature launches and transition to the feature monitoring phase of the Product Management Lifecycle (PMLC)

Other duties

Performs other related duties as assigned.

Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Requirements Required Skills/Abilities

Track record of leading cross-functional initiatives and owning features from concept through launch

Skilled in translating complex data requirements into actionable product specifications

Strong understanding of Power BI design principles and dashboard development

Proven ability to mockup dashboards in Power BI

Familiarity with ETL concepts, data modeling, data aggregation, and dashboard UX best practices

Excellent communication and stakeholder management skills

Passion for social impact and mission-driven work

Education and Experience

Bachelor's degree or equivalent years of experience in a related field; advanced degree preferred.

5+ years in product management, business analysis, or data strategy roles

Preferred Experience

Agile methodology

Familiarity with Azure DevOps, Microsoft Customer Voice, or HubSpot

Physical Requirements

Prolonged periods sitting at a desk and working on a computer for up to 8 hours per day.

Ability to use keyboard, mouse, and monitor for extended periods with good visual acuity.

Capacity to lift and carry computer equipment up to 25 pounds occasionally.

Must be able to access and navigate each department at the organization’s facilities.

Internal client-facing interactions and collaborations both virtual and in-person.

Work Environment

Business casual office environment with computer workstation and standard office equipment

Access to collaboration spaces, wellness spaces, and an amenity floor

Hybrid schedule- Monday and Fridays are remote; we are in the office Tuesday- Thursday.

Controlled indoor climate with standard office lighting and noise levels.

Access to reliable internet connection for remote workdays

Use of video conferencing tools for team collaboration and stakeholder meetings

Use of headsets and communication equipment for customer support calls.

Occasional after-hours work for client engagements, conferences, networking events.

Travel Required

Travel is not required for this position.

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