Washington County Mental Health Services
Program Manager
Washington County Mental Health Services, South Barre, Vermont, United States
Program Manager
As the Program Manager, you will play a critical role in maintaining the safety, stability, and overall functioning of a therapeutic residential facility. You will oversee day‑to‑day operations, lead a dedicated team, set the clinical focus, ensure staff alignment with client‑centered, trauma‑informed practices, manage compliance with state licensing standards, and balance administrative and staffing demands in a 24/7 setting. Your decisions directly affect the well‑being of residents and staff, making this a full‑time, benefit‑eligible position that requires steady leadership, sound judgment, and the ability to navigate challenging situations with professionalism and consistency.
Benefits
Paid Time Off (PTO): 12 vacation days and 12 sick days per year, with additional accruals for longstanding employees
Health Insurance: Employer‑sponsored medical, dental, and vision coverage
Shift Differentials: Additional pay for evening, night, weekend, and holiday shifts
Life and Disability Insurance: Employer‑sponsored coverage
Retirement: 403(b) plan with generous employer match
Educational Support: Tuition reimbursement and student loan repayment assistance
Duties
Oversee the care and treatment for residents in a therapeutic residential setting, focusing on client‑centered treatment, harm reduction, and fostering an environment of acceptance and change.
Participate in an on‑call rotation to provide after‑hours guidance and support to staff to ensure safe and consistent program operations.
Provide support and supervision to direct care staff in conjunction with best practices such as trauma‑informed care, motivational interviewing, contingency management, stages of change, and dual diagnoses.
Oversee the physical plant in accordance with regulations set by the Division of Licensing and Protection or other authorities, acting as manager of record with the Division of Licensing.
Advocate for and communicate treatment needs of residents and concerns to providers as necessary, including providing personal vehicle transportation for community outings and medical appointments.
Attend treatment team, residential leadership, and program meetings as necessary.
Manage administrative tasks such as scheduling, reviewing and approving staff timesheets and work‑related expenses, covering unstaffed shifts, petty cash, supply ordering, and training of new staff.
Other duties as assigned by manager.
Qualifications Education
Associate’s degree in human services or related field or three (3) years of general experience in a human services related field.
Bachelor's degree in human services or related field preferred.
Requirements
Demonstrated experience leading and supervising teams in a human services, healthcare, or residential program setting.
Ability to manage situations of increasing complexity and rapidly changing priorities.
Excellent verbal and written communication skills.
Able to communicate with a diverse range of individuals including clients, family members, and community members.
Able to manage and mitigate escalated interactions using industry best practices.
Experience managing staff on a 24‑7/365 schedule both in person and virtually.
Willingness to work flexible hours.
Clean driving record and access to a safe, reliable, and insured vehicle for work‑related travel.
Able to navigate an office setting with or without accommodations.
Able to walk up to one mile in one continuous session without accommodations.
Able to drive in community settings without accommodations.
Able to lift and carry up to 50 pounds without accommodations.
Compensation and Benefits This 30‑40 hour per week position starts at $26.33/hr and includes comprehensive benefits including paid time off, employer‑sponsored health, dental, life, and disability insurances; a 403(b) retirement plan with generous employer match; and educational benefits such as tuition reimbursement and student loan repayment.
How to Apply We encourage applicants to apply via the WCMHS website Careers page. WCMHS strives to make our application process accessible to all. If you need language assistance or an accommodation in the application process, please contact us at recruitment@wcmhs.org or 802‑229‑1399.
Equal Opportunity Statement Washington County Mental Health Services is an equal opportunity employer. Grounded in our understanding that diversity makes us stronger, we are committed to inclusion in our workplace and services. We encourage applications from all qualified individuals and consider applications for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity or expression, health care coverage status, military status, age, disability, genetic information, citizenship status, or any other characteristic protected by federal, state, or local laws.
About the Agency For more than 50 years, Washington County Mental Health Services (WCMHS) has served the Washington County community and the towns of Orange, Washington and Williamstown. WCMHS provides education, support, and treatment of individuals and families living with mental health challenges, substance use issues, and developmental and intellectual disabilities. Providing accessible, high‑quality services in the community, schools, and health care settings, we work toward positive outcomes for wellness with collaborative, inclusive, and compassionate care. Washington County Mental Health Services is “Where Hope and Support Come Together.”
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Benefits
Paid Time Off (PTO): 12 vacation days and 12 sick days per year, with additional accruals for longstanding employees
Health Insurance: Employer‑sponsored medical, dental, and vision coverage
Shift Differentials: Additional pay for evening, night, weekend, and holiday shifts
Life and Disability Insurance: Employer‑sponsored coverage
Retirement: 403(b) plan with generous employer match
Educational Support: Tuition reimbursement and student loan repayment assistance
Duties
Oversee the care and treatment for residents in a therapeutic residential setting, focusing on client‑centered treatment, harm reduction, and fostering an environment of acceptance and change.
Participate in an on‑call rotation to provide after‑hours guidance and support to staff to ensure safe and consistent program operations.
Provide support and supervision to direct care staff in conjunction with best practices such as trauma‑informed care, motivational interviewing, contingency management, stages of change, and dual diagnoses.
Oversee the physical plant in accordance with regulations set by the Division of Licensing and Protection or other authorities, acting as manager of record with the Division of Licensing.
Advocate for and communicate treatment needs of residents and concerns to providers as necessary, including providing personal vehicle transportation for community outings and medical appointments.
Attend treatment team, residential leadership, and program meetings as necessary.
Manage administrative tasks such as scheduling, reviewing and approving staff timesheets and work‑related expenses, covering unstaffed shifts, petty cash, supply ordering, and training of new staff.
Other duties as assigned by manager.
Qualifications Education
Associate’s degree in human services or related field or three (3) years of general experience in a human services related field.
Bachelor's degree in human services or related field preferred.
Requirements
Demonstrated experience leading and supervising teams in a human services, healthcare, or residential program setting.
Ability to manage situations of increasing complexity and rapidly changing priorities.
Excellent verbal and written communication skills.
Able to communicate with a diverse range of individuals including clients, family members, and community members.
Able to manage and mitigate escalated interactions using industry best practices.
Experience managing staff on a 24‑7/365 schedule both in person and virtually.
Willingness to work flexible hours.
Clean driving record and access to a safe, reliable, and insured vehicle for work‑related travel.
Able to navigate an office setting with or without accommodations.
Able to walk up to one mile in one continuous session without accommodations.
Able to drive in community settings without accommodations.
Able to lift and carry up to 50 pounds without accommodations.
Compensation and Benefits This 30‑40 hour per week position starts at $26.33/hr and includes comprehensive benefits including paid time off, employer‑sponsored health, dental, life, and disability insurances; a 403(b) retirement plan with generous employer match; and educational benefits such as tuition reimbursement and student loan repayment.
How to Apply We encourage applicants to apply via the WCMHS website Careers page. WCMHS strives to make our application process accessible to all. If you need language assistance or an accommodation in the application process, please contact us at recruitment@wcmhs.org or 802‑229‑1399.
Equal Opportunity Statement Washington County Mental Health Services is an equal opportunity employer. Grounded in our understanding that diversity makes us stronger, we are committed to inclusion in our workplace and services. We encourage applications from all qualified individuals and consider applications for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity or expression, health care coverage status, military status, age, disability, genetic information, citizenship status, or any other characteristic protected by federal, state, or local laws.
About the Agency For more than 50 years, Washington County Mental Health Services (WCMHS) has served the Washington County community and the towns of Orange, Washington and Williamstown. WCMHS provides education, support, and treatment of individuals and families living with mental health challenges, substance use issues, and developmental and intellectual disabilities. Providing accessible, high‑quality services in the community, schools, and health care settings, we work toward positive outcomes for wellness with collaborative, inclusive, and compassionate care. Washington County Mental Health Services is “Where Hope and Support Come Together.”
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