Acme Smoked Fish Corporation
Acme, 30 Gem Street, Brooklyn, New York, United States of America
Job Description Posted Tuesday, November 25, 2025 at 5:00 AM
The Associate – Retail Store plays a key role in delivering a positive customer experience during Fish Friday operations. This role is responsible for packing and distributing customer orders, supporting Shopify and POS transactions, maintaining accurate inventory records, and assisting customers both in-store and curbside. The ideal candidate is customer-focused, detail-oriented, and able to work efficiently in a fast-paced environment.
Part‑Time Role:
Hours are Friday only; 6:00 am – ~2:00 pm.
What You Will Do At Acme
Pack and fulfill retail orders accurately and in accordance with customer notes and order specifications.
Operate the Shopify POS system to process transactions, issue refunds, and manage order changes as needed.
Adjust inventory levels in Shopify and mark items out of stock on the Fish Friday website as required.
Monitor product quantities during fulfillment, notifying appropriate personnel when stock is low.
Document any product pulled from Acme Brooklyn inventory for retail use.
Assist customers with curbside pick‑up and ensure a friendly, seamless service experience.
Respond to customer inquiries or concerns in a timely and professional manner.
Support opening and closing procedures for Fish Friday as assigned.
Prepare for high‑volume holiday periods, including working additional hours to review, stage, and build orders.
Other duties as assigned.
Your Education & Experience
High school diploma or equivalent.
2+ years in a manufacturing setting helpful but not required.
Previous experience in retail, customer service or food handling is preferred.
Proven experience in customer orientation, and ability to adapt/respond to different types of personalities.
Experience working with POS systems (all orders are cashless, experience counting and making change is not required).
Your Skills & Abilities
Strong interpersonal and communication skills with commitment to customer service.
Ability to work in a fast‑paced environment and manage multiple tasks simultaneously.
Attention to detail and accuracy in order fulfillment and inventory transactions.
Basic math skills for managing inventory adjustments.
Positive attitude and a strong desire to help customers.
Willingness to complete required training programs and adhere to standard operating procedures.
Familiarity with Shopify or POS systems preferred, or a demonstrated ability to quickly learn new systems.
Physical Requirements
The ability to bend, stretch, twist, or reach out with the body, arms, or legs to perform job tasks.
Must be able to reach above and below shoulder height to move product. This includes the ability to move throughout all areas of the facility.
Ability to climb stairs.
The ability to lift, push, pull, or carry objects using hands, arms, back, abdominal muscles, shoulders, legs, or a combination of these muscle groups.
The ability to wear all necessary personal protective equipment to perform job duties.
The ability to work in cold (‑10 to 45 °F) and wet environments.
Must be able to lift up to 50 pounds at times.
Health & Safety Requirements
Observe and follow all safety rules.
Wear required PPE.
Follow mandated OSHA regulations.
Report all incidents, including near‑misses, immediately.
Compensation Range $30 per hour.
Our Acme Legacy & Culture Acme Smoked Fish is a seafood processor, purveyor, distributor and more, built on a foundation of quality, innovation, long‑lasting relationships, passion, and positive stewardship to our seafood communities. As the largest specialty smoked seafood company in the United States, we stand committed to providing the very best smoked seafood delicacies to our customers, near and far, and take great pride in being at the forefront of the seafood sustainability movement. Our authenticity has transcended from generation to generation and we pursue excellence in everything we produce and everyone we employ. We stand committed to our values and our culture, providing us the opportunity to serve our friends and neighbors.
Acme manufactures and distributes its products in the U.S. under four core brands (Acme, Blue Hill Bay, Ruby Bay, and Spence) and private labels through leading retail and food service institutions. The company operates manufacturing sites in New York, North Carolina, Florida, Massachusetts, South America and Europe.
Ethics Statement Acme Smoked Fish Corporation is committed to creating a diverse and inclusive workplace that fosters respect, collaboration, and innovation. We value the contributions of every employee and expect them to uphold the highest standards of ethical conduct and professional integrity. We are an equal‑opportunity employer. We do not tolerate or practice any form of discrimination, harassment, or misconduct based on race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, veteran status, or any other protected characteristic. We comply with all applicable laws and regulations regarding labor rights, human rights, environmental protection, and data privacy.
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Job Description Posted Tuesday, November 25, 2025 at 5:00 AM
The Associate – Retail Store plays a key role in delivering a positive customer experience during Fish Friday operations. This role is responsible for packing and distributing customer orders, supporting Shopify and POS transactions, maintaining accurate inventory records, and assisting customers both in-store and curbside. The ideal candidate is customer-focused, detail-oriented, and able to work efficiently in a fast-paced environment.
Part‑Time Role:
Hours are Friday only; 6:00 am – ~2:00 pm.
What You Will Do At Acme
Pack and fulfill retail orders accurately and in accordance with customer notes and order specifications.
Operate the Shopify POS system to process transactions, issue refunds, and manage order changes as needed.
Adjust inventory levels in Shopify and mark items out of stock on the Fish Friday website as required.
Monitor product quantities during fulfillment, notifying appropriate personnel when stock is low.
Document any product pulled from Acme Brooklyn inventory for retail use.
Assist customers with curbside pick‑up and ensure a friendly, seamless service experience.
Respond to customer inquiries or concerns in a timely and professional manner.
Support opening and closing procedures for Fish Friday as assigned.
Prepare for high‑volume holiday periods, including working additional hours to review, stage, and build orders.
Other duties as assigned.
Your Education & Experience
High school diploma or equivalent.
2+ years in a manufacturing setting helpful but not required.
Previous experience in retail, customer service or food handling is preferred.
Proven experience in customer orientation, and ability to adapt/respond to different types of personalities.
Experience working with POS systems (all orders are cashless, experience counting and making change is not required).
Your Skills & Abilities
Strong interpersonal and communication skills with commitment to customer service.
Ability to work in a fast‑paced environment and manage multiple tasks simultaneously.
Attention to detail and accuracy in order fulfillment and inventory transactions.
Basic math skills for managing inventory adjustments.
Positive attitude and a strong desire to help customers.
Willingness to complete required training programs and adhere to standard operating procedures.
Familiarity with Shopify or POS systems preferred, or a demonstrated ability to quickly learn new systems.
Physical Requirements
The ability to bend, stretch, twist, or reach out with the body, arms, or legs to perform job tasks.
Must be able to reach above and below shoulder height to move product. This includes the ability to move throughout all areas of the facility.
Ability to climb stairs.
The ability to lift, push, pull, or carry objects using hands, arms, back, abdominal muscles, shoulders, legs, or a combination of these muscle groups.
The ability to wear all necessary personal protective equipment to perform job duties.
The ability to work in cold (‑10 to 45 °F) and wet environments.
Must be able to lift up to 50 pounds at times.
Health & Safety Requirements
Observe and follow all safety rules.
Wear required PPE.
Follow mandated OSHA regulations.
Report all incidents, including near‑misses, immediately.
Compensation Range $30 per hour.
Our Acme Legacy & Culture Acme Smoked Fish is a seafood processor, purveyor, distributor and more, built on a foundation of quality, innovation, long‑lasting relationships, passion, and positive stewardship to our seafood communities. As the largest specialty smoked seafood company in the United States, we stand committed to providing the very best smoked seafood delicacies to our customers, near and far, and take great pride in being at the forefront of the seafood sustainability movement. Our authenticity has transcended from generation to generation and we pursue excellence in everything we produce and everyone we employ. We stand committed to our values and our culture, providing us the opportunity to serve our friends and neighbors.
Acme manufactures and distributes its products in the U.S. under four core brands (Acme, Blue Hill Bay, Ruby Bay, and Spence) and private labels through leading retail and food service institutions. The company operates manufacturing sites in New York, North Carolina, Florida, Massachusetts, South America and Europe.
Ethics Statement Acme Smoked Fish Corporation is committed to creating a diverse and inclusive workplace that fosters respect, collaboration, and innovation. We value the contributions of every employee and expect them to uphold the highest standards of ethical conduct and professional integrity. We are an equal‑opportunity employer. We do not tolerate or practice any form of discrimination, harassment, or misconduct based on race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, veteran status, or any other protected characteristic. We comply with all applicable laws and regulations regarding labor rights, human rights, environmental protection, and data privacy.
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