AI Technologies LLC.
ServiceNow Enterprise Architect
AI Technologies LLC., Saint Louis, Missouri, United States, 63146
Job Description
The ServiceNow Enterprise Architect is responsible for designing, developing, and implementing scalable ServiceNow solutions that align with business objectives and ITIL best practices. This role serves as a strategic advisor and technical leader, ensuring the ServiceNow platform supports enterprise-wide service management, automation, and digital transformation initiatives. Architecture & Strategy
Define and maintain the enterprise architecture framework for ServiceNow implementations. Lead architecture and design engagements across ITSM, ITOM, IRM, HRSD, and custom applications. Develop high‑level architecture documents, Visio diagrams, and integration strategies with third‑party systems. Platform Design & Implementation
Architect and implement solutions using ServiceNow modules such as Discovery, Event Management, CMDB, Service Portal, and Orchestration. Oversee MID Server deployments and ensure secure, optimised communication between ServiceNow and external systems. Guide upgrade cycles and implement new release functionalities to enhance platform performance. Governance & Best Practices
Host Design Authority meetings to review and approve technical solutions. Establish coding standards, enforce architectural governance, and ensure alignment with enterprise policies. Stakeholder Collaboration
Engage with business and IT leaders to translate strategic goals into technical solutions. Lead workshops and educational sessions to promote platform adoption and innovation. Mentor junior architects and developers, fostering a culture of excellence and continuous improvement. Qualifications
Education & Certifications
Bachelor’s degree in information technology, Computer Science, or related field. ServiceNow Certified System Administrator (CSA) – Required. ServiceNow Certified Implementation Specialist – ITSM (CIS‑ITSM) – Preferred. ITIL Foundation Certification – Required. TOGAF or equivalent enterprise architecture certification – Preferred. Experience
7+ years in enterprise architecture roles, with at least 3 years focused on ServiceNow. Proven experience designing and deploying ServiceNow solutions in large‑scale environments. Strong background in cloud‑centric architecture (Azure, AWS), integration frameworks (APIs, Mulesoft), and data modelling. Skills
Deep knowledge of ServiceNow platform capabilities and limitations. Strong understanding of ITIL processes and enterprise service management. Excellent communication and stakeholder engagement skills. Ability to lead cross‑functional teams and manage complex projects. Preferred Attributes
Experience in regulated industries (e.g., life sciences, finance). Familiarity with AI integration and citizen development within ServiceNow. Strategic mindset with a passion for innovation and digital transformation. AI TECHNOLOGIES LLC is an equal opportunity employer inclusive of female, minority, disability and veterans, (M/F/D/V). Hiring, promotion, transfer, compensation, benefits, discipline, termination and all other employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, national origin, citizenship/immigration status, veteran status or any other protected status. AI TECHNOLOGIES LLC will not make any posting or employment decision that does not comply with applicable laws relating to labor and employment, equal opportunity, employment eligibility requirements or related matters. Nor will AI TECHNOLOGIES LLC require in a posting or otherwise U.S. citizenship or lawful permanent residency in the U.S. as a condition of employment except as necessary to comply with law, regulation, executive order, or federal, state, or local government contract.
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The ServiceNow Enterprise Architect is responsible for designing, developing, and implementing scalable ServiceNow solutions that align with business objectives and ITIL best practices. This role serves as a strategic advisor and technical leader, ensuring the ServiceNow platform supports enterprise-wide service management, automation, and digital transformation initiatives. Architecture & Strategy
Define and maintain the enterprise architecture framework for ServiceNow implementations. Lead architecture and design engagements across ITSM, ITOM, IRM, HRSD, and custom applications. Develop high‑level architecture documents, Visio diagrams, and integration strategies with third‑party systems. Platform Design & Implementation
Architect and implement solutions using ServiceNow modules such as Discovery, Event Management, CMDB, Service Portal, and Orchestration. Oversee MID Server deployments and ensure secure, optimised communication between ServiceNow and external systems. Guide upgrade cycles and implement new release functionalities to enhance platform performance. Governance & Best Practices
Host Design Authority meetings to review and approve technical solutions. Establish coding standards, enforce architectural governance, and ensure alignment with enterprise policies. Stakeholder Collaboration
Engage with business and IT leaders to translate strategic goals into technical solutions. Lead workshops and educational sessions to promote platform adoption and innovation. Mentor junior architects and developers, fostering a culture of excellence and continuous improvement. Qualifications
Education & Certifications
Bachelor’s degree in information technology, Computer Science, or related field. ServiceNow Certified System Administrator (CSA) – Required. ServiceNow Certified Implementation Specialist – ITSM (CIS‑ITSM) – Preferred. ITIL Foundation Certification – Required. TOGAF or equivalent enterprise architecture certification – Preferred. Experience
7+ years in enterprise architecture roles, with at least 3 years focused on ServiceNow. Proven experience designing and deploying ServiceNow solutions in large‑scale environments. Strong background in cloud‑centric architecture (Azure, AWS), integration frameworks (APIs, Mulesoft), and data modelling. Skills
Deep knowledge of ServiceNow platform capabilities and limitations. Strong understanding of ITIL processes and enterprise service management. Excellent communication and stakeholder engagement skills. Ability to lead cross‑functional teams and manage complex projects. Preferred Attributes
Experience in regulated industries (e.g., life sciences, finance). Familiarity with AI integration and citizen development within ServiceNow. Strategic mindset with a passion for innovation and digital transformation. AI TECHNOLOGIES LLC is an equal opportunity employer inclusive of female, minority, disability and veterans, (M/F/D/V). Hiring, promotion, transfer, compensation, benefits, discipline, termination and all other employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, national origin, citizenship/immigration status, veteran status or any other protected status. AI TECHNOLOGIES LLC will not make any posting or employment decision that does not comply with applicable laws relating to labor and employment, equal opportunity, employment eligibility requirements or related matters. Nor will AI TECHNOLOGIES LLC require in a posting or otherwise U.S. citizenship or lawful permanent residency in the U.S. as a condition of employment except as necessary to comply with law, regulation, executive order, or federal, state, or local government contract.
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