ENDPOINT TECHNICIAN (Philadelphia) Job at McCarter & English, LLP in Philadelphi

McCarter & English is seeking an Endpoint Technician. The primary function of this position is to provide support for all service requests that come to the Endpoint team via Tickets and assignments from Management. This position can be in the Wilmington or Philadelphia office. The position requires five days in office attendance (this is a requirement and non-negotiable). The position requires considerable travel to many M&E offices. If you have relevant experience, we would like you to consider joining our team. Please send your resume and cover letter to Christine Lydon at recruiting@mccarter.com. The salary range for this position is $70,000-$80,000 annually, depending on experience.

Specific Duties:

Responsible for managing and maintaining all Hardware equipment for McCarter: PCs, Laptops, Mobile devices, Video Conferencing equipment, HP LaserJet Printers and high-speed multifunction units.

Responsible for deploying new PCs and Laptops using Microsoft SCCM

Responsible for installing, configuring and maintaining all HP LaserJet printers in a network environment for the firm

Provide laptop maintenance and support. Maintain all laptops with current virus definitions, windows and office updates

Responsible for managing and maintaining all Hardware equipment for McCarter: PCs, Laptops, Mobile devices, Video Conferencing equipment, HP LaserJet Printers and high-speed multifunction units.

Responsible for deploying new PCs and Laptops using Microsoft SCCM

Responsible for installing, configuring and maintaining all HP LaserJet printers in a network environment for the firm

Provide laptop maintenance and support. Maintain all laptops with current virus definitions, windows and office updates

Knowledge, Skills, Abilities:

Must have excellent customer service and interpersonal communication skills while supporting end users and other IT staff members.

Excellent troubleshooting skills required with general hardware/software issues.

Must be familiar with Microsoft Office 365 Suite: Word, Outlook, Excel, PowerPoint

Must have firsthand experience working with Windows 11

Must have experience installing and supporting Windows 11 end points.

Must understand Networking concepts and TCP/IP protocols.

Experience with configuring and deploying Laptops, Desktops and HP LaserJet printers in a network environment. For PC and Laptops experience with Dell hardware preferred

Must have experience with installing and swapping out parts for PCs, Desktops, Laptops and Printers

Experience with Smart devices.

Experience with Video Conference equipment, i.e., Zoom & Microsoft Teams

Legal Experience preferred

Education, Training and Experience Required:

At least 5 years of firsthand experience required in a professional environment as a full-time permanent Hardware / PC Technician or Sr. Level Helpdesk person supporting a large office configuration.

Must have experience supporting users in a remote settings using Citrix and/or VPN.

Some form of a technical education or diploma in Computer Technician or Computer Support from a certified school or institution is needed.

Experience with Microsoft Intune, Qualys, Microsoft Endpoint Gateway greatly desired

Certifications like A+ and Network+ are a plus

Other Compensation:

Eligibility for discretionary bonus.

Benefits (if FTE requirements met):

• Firm-Paid : Basic life and accidental death and dismemberment (AD&D) insurance and short-term (ST) and long-term (LT) disability benefits.
• Health & Wellness : Comprehensive medical/prescription drug coverage (the Firm pays a share of the cost), including a high deductible health plan with an annual Firm health savings account (HSA) contribution.
• Employee-Paid Voluntary Benefits : Dental and vision coverage, supplemental health plans (accident, cancer and critical illness), flexible spending accounts, optional life and AD&D insurance (supplemental employee, spouse and child) and supplemental STD coverage.
• Retirement : 401(k) plan offering three types of contributions: pre-tax, Roth and after-tax contributions.
• Time Off : Paid Time Off (PTO), paid holidays, and leaves of absence to support work-life balance (e.g. parental leave)

Additional Benefits:

• Free and confidential employee assistance program (EAP) and behavioral health services program
• Firm-paid back-up child/elder care, academic support and pet care program
• Tax-advantaged college savings 529 Plan
• Employee discounts through Working Advantage

McCarter & English, LLP is an Equal Opportunity Employer.