Information Technology End User & Network Support Engineer (Troy)

Information Technology End User & Network Support Engineer Description:

STG is a fast-growing Digital Transformation services company providing Fortune 500 companies with Digital Transformation, Mobility, Analytics and Cloud Integration services in both information technology and engineering product lines. STG has a 98% repeat business rate from existing clients and have achieved industry awards and recognition for our services.

Crains Detroit Business

named STG to Michigans Fastest Growing Companies list in both 2020 and 2019, Top IT Services Companys List. STG puts company CULTURE at the forefront of every business decision and employees are EMPOWERED and MEASURED for RESULTS. Both TEAMWORK and INDIVIDUAL Performance is recognized and rewarded. POSITION OVERVIEW:

This position is 100% ONSITE in Troy, Michigan.

Key Responsibilities IT End-User & System Support Serve as the primary escalation point for

incidents

across hardware, software, networking, and business applications, ensuring timely and effective resolution. Perform comprehensive

system troubleshooting

and diagnosis on corporate endpoints (Windows 10/11, Mac OS), addressing issues related to operating system stability, security, and performance. Provide configuration, installation, and maintenance for

corporate peripherals

and infrastructure, including wireless network,

printers , scanners, VoIP phones, etc. Create and maintain high-quality technical documentation, standard operating procedures (SOPs), and user knowledge base articles. Assist in the maintenance and monitoring of core

Azure resources , including basic management of

Azure Virtual Machines (VMs) ,

Azure networking

components (VNets, NSGs), and cloud storage accounts. Microsoft 365 Support:

Administer and troubleshoot the

Office 365

environment, focusing on user management, licensing, and solving advanced issues within

Exchange Online, Teams, and SharePoint Online . Key Technical Proficiencies Virtualization:

Hands-on experience with administration and maintenance of virtual environments, including

Hyper-V

and/or

VMware

(creating/managing VMs, resource monitoring, basic troubleshooting). Storage & File Services:

Administration of

NAS (Network Attached Storage)

devices and management of

Distributed File System (DFS)

for corporate file shares, including security and replication monitoring. Networking & Security:

Basic-to-Medium level knowledge of networking concepts ( TCP/IP, DNS, DHCP, VLANs ) and security practices (firewall policies, VPNs, endpoint protection). Required Qualifications 4+ years

of progressive experience in an IT Support or Systems Administration role. Strong proficiency in providing

Tier 2/3 desktop support

and hands-on system troubleshooting (hardware and software). Proven expertise in managing and supporting corporate

printers

and general office IT infrastructure. Demonstrable experience administering and supporting the

Microsoft 365/Office 365

suite. Solid understanding of

Active Directory

and

Group Policy Management . Familiarity with PowerShell or other scripting languages for IT automation. Exceptional communication and customer service skills, with a proven ability to interact professionally with all levels of staff. Resume Submittal Instructions: Interested/qualified candidates should email their word formatted resumes to Ms. Sharmli Somaskandan at sharmli.somaskandan@stgit.com and/or contact at 248.712.6709. In the subject line of the email please include: First and Last Name (Sales Account Executive

Detroit, Michigan Applicant) Corporate Information:

To learn more, visit www.stgit.com