TrueML
Why TrueML?
TrueML is a mission-driven financial software company that aims to create better customer experiences for distressed borrowers. Consumers today want personal, digital-first experiences that align with their lifestyles, especially when it comes to managing finances. TrueML’s approach uses machine learning to engage each customer digitally and adjust strategies in real time in response to their interactions. The TrueML team includes inspired data scientists, financial services industry experts and customer experience fanatics building technology to serve people in a way that recognizes their unique needs and preferences as human beings and endeavoring toward ensuring nobody gets locked out of the financial system. About the Role:
The
Payment Operations Specialist
is a vital function within our organization, ensuring the seamless, efficient, and secure flow of all electronic payment transactions. This role sits at the intersection of finance, technology, and compliance, serving as the daily operational expert responsible for monitoring, maintaining, and improving our payment infrastructure and processes. The criticality of this position lies in its direct impact on customer experience, revenue integrity, and regulatory adherence. Success in this role requires a deep understanding of payment lifecycles and a commitment to operational excellence and risk mitigation. What You’ll Do:
Own the Daily Payment Lifecycle:
Be the primary point of contact for the end-to-end operational execution of payment processing across all supported channels (e.g., credit/debit cards, ACH, digital wallets, wire transfers). Operational Monitoring and Incident Response:
Proactively monitor payment system performance, identify transaction failures, reconcile discrepancies, and rapidly troubleshoot and resolve operational incidents in partnership with Engineering and Finance teams. Compliance and Risk Management:
Execute daily operational controls, including transaction monitoring and reporting, to ensure compliance with relevant payment network rules (e.g., Visa, Mastercard) and regulatory standards (e.g., AML, KYC). Process Optimization and Efficiency:
Identify operational bottlenecks and inefficiencies within the payment flow and drive projects to automate manual tasks, improve processing speed, and reduce overall
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TrueML is a mission-driven financial software company that aims to create better customer experiences for distressed borrowers. Consumers today want personal, digital-first experiences that align with their lifestyles, especially when it comes to managing finances. TrueML’s approach uses machine learning to engage each customer digitally and adjust strategies in real time in response to their interactions. The TrueML team includes inspired data scientists, financial services industry experts and customer experience fanatics building technology to serve people in a way that recognizes their unique needs and preferences as human beings and endeavoring toward ensuring nobody gets locked out of the financial system. About the Role:
The
Payment Operations Specialist
is a vital function within our organization, ensuring the seamless, efficient, and secure flow of all electronic payment transactions. This role sits at the intersection of finance, technology, and compliance, serving as the daily operational expert responsible for monitoring, maintaining, and improving our payment infrastructure and processes. The criticality of this position lies in its direct impact on customer experience, revenue integrity, and regulatory adherence. Success in this role requires a deep understanding of payment lifecycles and a commitment to operational excellence and risk mitigation. What You’ll Do:
Own the Daily Payment Lifecycle:
Be the primary point of contact for the end-to-end operational execution of payment processing across all supported channels (e.g., credit/debit cards, ACH, digital wallets, wire transfers). Operational Monitoring and Incident Response:
Proactively monitor payment system performance, identify transaction failures, reconcile discrepancies, and rapidly troubleshoot and resolve operational incidents in partnership with Engineering and Finance teams. Compliance and Risk Management:
Execute daily operational controls, including transaction monitoring and reporting, to ensure compliance with relevant payment network rules (e.g., Visa, Mastercard) and regulatory standards (e.g., AML, KYC). Process Optimization and Efficiency:
Identify operational bottlenecks and inefficiencies within the payment flow and drive projects to automate manual tasks, improve processing speed, and reduce overall
#J-18808-Ljbffr