Tunnl
The
Account Director
is a senior leader within Tunnl’s Client Experience team, responsible for delivering exceptional value to clients, managing complex accounts, and mentoring junior team members. This role bridges insight delivery, strategic partnership, and internal coordination, serving as a key driver of client retention and growth.
Reporting to the VP of Client Experience and Insights, the Account Director owns a $3M–$4M book of business and collaborates closely with Strategic Research, Product, and Sales to ensure Tunnl’s work is impactful, efficient, and aligned to client priorities.
This is a hands‑on, externally facing role requiring strong business acumen, storytelling skills, and operational clarity. You will lead client conversations, scope new work streams, and coach Account Managers and Analysts to deliver with excellence.
The ideal candidate is a motivated self‑starter who enjoys solving problems, works well in fast‑paced environments, takes pride in getting the details right, and is eager to leverage their technical and analytical skills in survey research and microtargeting. While it is preferable to have candidates in the DC‑area, this role is open to US‑based, fully remote candidates as well.
Responsibilities Client Strategy & Growth
Lead day‑to‑day management of high‑value client accounts across advocacy, corporate, or agency sectors
Partner with AEs to drive renewals, upsells, and long‑term account expansion
Translate client business goals into scoped research and audience strategies
Present insights and recommendations to senior stakeholders
Project Oversight & Delivery
Scope and manage projects across research, reporting, and audience activation
Ensure timely delivery of client outputs and escalate blockers when needed
Provide feedback and coaching to team members on storytelling, timelines, and client‑facing materials
Maintain quality control across decks, insights, and deliverables
Internal Collaboration & Cross‑Functional Leadership
Act as a strategic liaison between Account Management, Strategic Research, Product, and Engineering
Coordinate intake and scoping processes with internal stakeholders
Help shape client segmentation, tiering, and service model strategy
Support development of SOPs, planning frameworks, and reporting templates
Team Coaching & Mentorship
Manage and coach Account Managers and Research Analysts assigned to your accounts
Provide regular feedback and growth paths aligned with Tunnl’s talent ladder
Guide junior team members through client conversations, insight framing, and audience usage strategy
Contribute to team rituals and peer support culture
Required Qualifications
6+ years of experience in client‑facing roles across public affairs, agency, corporate communications, or SaaS
Proven ability to manage $3M+ in client revenue across multiple accounts
Experience leading client reporting, insight delivery, and strategic account growth
Comfortable interfacing with VPs, C‑suite, and senior government or advocacy stakeholders
Strong written and verbal communication skills with demonstrated storytelling expertise
Occasional domestic travel to visit clients or to attend industry conferences (approximately 2‑3 days per month)
Preferred Qualifications
Background in public affairs, issue advocacy, or political campaigns
Experience with audience targeting, segmentation, or media planning
Familiarity with survey research, polling, or analytics deliverables
Comfort working with tools like Dropbox, HubSpot, or project tracking systems
DC‑area preferred (hybrid team environment)
What Success Looks Like
Clients renew and expand their contracts due to your strategic leadership
Account Managers and Research Analysts grow under your mentorship
Insights are delivered clearly, consistently, and drive meaningful action
Your portfolio is well‑balanced and organized, with minimal escalations
Internal stakeholders see you as a reliable, strategic partner
Why You Should Apply
Join a team driven by curiosity, clarity, and a shared passion for helping clients shape research and insights, public opinion, and policy
Be part of a supportive, transparent, and forward‑looking culture that invests in people and processes
Eligible for the Variable Compensation Plan for securing account renewals and expansions
Comprehensive benefits with excellent medical, vision, and dental coverage
HSA option
Employer‑paid Life & AD&D insurance
Voluntary short‑ and long‑term disability, accident, and critical illness insurance
Flexible hybrid work policy
Flexible unlimited paid vacation + 80 hours of paid sick leave
10 paid company holidays + Christmas week off
401(k) plan with 100% match up to 3%, plus 50% match up to 5%
Cell phone reimbursement stipend
Monthly parking or commuter stipend for VA‑based employees
About Tunnl Tunnl is building a future where artificial intelligence enables organizations to connect meaningfully with the people who matter most. We help organizations conduct research at scale, define the right audiences, surface real‑time insights, identify optimal communication channels, and measure changing attitudes over time.
Tunnl serves brands, agencies, and advocacy groups alike—organizations navigating complex communications, reputational, and regulatory landscapes. These teams need smarter, faster ways to make audience‑informed decisions that stand up to scrutiny and resonate across stakeholder groups. Whether you’re building a brand, shaping public opinion, managing risk, or launching a new initiative, Tunnl empowers you to move from insight to impact with clarity & confidence.
#J-18808-Ljbffr
Account Director
is a senior leader within Tunnl’s Client Experience team, responsible for delivering exceptional value to clients, managing complex accounts, and mentoring junior team members. This role bridges insight delivery, strategic partnership, and internal coordination, serving as a key driver of client retention and growth.
Reporting to the VP of Client Experience and Insights, the Account Director owns a $3M–$4M book of business and collaborates closely with Strategic Research, Product, and Sales to ensure Tunnl’s work is impactful, efficient, and aligned to client priorities.
This is a hands‑on, externally facing role requiring strong business acumen, storytelling skills, and operational clarity. You will lead client conversations, scope new work streams, and coach Account Managers and Analysts to deliver with excellence.
The ideal candidate is a motivated self‑starter who enjoys solving problems, works well in fast‑paced environments, takes pride in getting the details right, and is eager to leverage their technical and analytical skills in survey research and microtargeting. While it is preferable to have candidates in the DC‑area, this role is open to US‑based, fully remote candidates as well.
Responsibilities Client Strategy & Growth
Lead day‑to‑day management of high‑value client accounts across advocacy, corporate, or agency sectors
Partner with AEs to drive renewals, upsells, and long‑term account expansion
Translate client business goals into scoped research and audience strategies
Present insights and recommendations to senior stakeholders
Project Oversight & Delivery
Scope and manage projects across research, reporting, and audience activation
Ensure timely delivery of client outputs and escalate blockers when needed
Provide feedback and coaching to team members on storytelling, timelines, and client‑facing materials
Maintain quality control across decks, insights, and deliverables
Internal Collaboration & Cross‑Functional Leadership
Act as a strategic liaison between Account Management, Strategic Research, Product, and Engineering
Coordinate intake and scoping processes with internal stakeholders
Help shape client segmentation, tiering, and service model strategy
Support development of SOPs, planning frameworks, and reporting templates
Team Coaching & Mentorship
Manage and coach Account Managers and Research Analysts assigned to your accounts
Provide regular feedback and growth paths aligned with Tunnl’s talent ladder
Guide junior team members through client conversations, insight framing, and audience usage strategy
Contribute to team rituals and peer support culture
Required Qualifications
6+ years of experience in client‑facing roles across public affairs, agency, corporate communications, or SaaS
Proven ability to manage $3M+ in client revenue across multiple accounts
Experience leading client reporting, insight delivery, and strategic account growth
Comfortable interfacing with VPs, C‑suite, and senior government or advocacy stakeholders
Strong written and verbal communication skills with demonstrated storytelling expertise
Occasional domestic travel to visit clients or to attend industry conferences (approximately 2‑3 days per month)
Preferred Qualifications
Background in public affairs, issue advocacy, or political campaigns
Experience with audience targeting, segmentation, or media planning
Familiarity with survey research, polling, or analytics deliverables
Comfort working with tools like Dropbox, HubSpot, or project tracking systems
DC‑area preferred (hybrid team environment)
What Success Looks Like
Clients renew and expand their contracts due to your strategic leadership
Account Managers and Research Analysts grow under your mentorship
Insights are delivered clearly, consistently, and drive meaningful action
Your portfolio is well‑balanced and organized, with minimal escalations
Internal stakeholders see you as a reliable, strategic partner
Why You Should Apply
Join a team driven by curiosity, clarity, and a shared passion for helping clients shape research and insights, public opinion, and policy
Be part of a supportive, transparent, and forward‑looking culture that invests in people and processes
Eligible for the Variable Compensation Plan for securing account renewals and expansions
Comprehensive benefits with excellent medical, vision, and dental coverage
HSA option
Employer‑paid Life & AD&D insurance
Voluntary short‑ and long‑term disability, accident, and critical illness insurance
Flexible hybrid work policy
Flexible unlimited paid vacation + 80 hours of paid sick leave
10 paid company holidays + Christmas week off
401(k) plan with 100% match up to 3%, plus 50% match up to 5%
Cell phone reimbursement stipend
Monthly parking or commuter stipend for VA‑based employees
About Tunnl Tunnl is building a future where artificial intelligence enables organizations to connect meaningfully with the people who matter most. We help organizations conduct research at scale, define the right audiences, surface real‑time insights, identify optimal communication channels, and measure changing attitudes over time.
Tunnl serves brands, agencies, and advocacy groups alike—organizations navigating complex communications, reputational, and regulatory landscapes. These teams need smarter, faster ways to make audience‑informed decisions that stand up to scrutiny and resonate across stakeholder groups. Whether you’re building a brand, shaping public opinion, managing risk, or launching a new initiative, Tunnl empowers you to move from insight to impact with clarity & confidence.
#J-18808-Ljbffr