Basware
Overview
We are seeking a highly motivated and experienced
Customer Success Manager (CSM)
to join our growing team. As a key member of our Customer Success organization, you will manage strategic enterprise customers globally, cultivating executive-level relationships, driving product adoption, and ensuring our customers achieve measurable value from their investment in Basware.
This role is ideal for a driven individual with a strong blend of sales, relationship management, and SaaS experience who thrives in fast-paced, complex customer environments.
Key Responsibilities
Own and manage strategic relationships with a portfolio of global, enterprise customers
Partner with high-level customer stakeholders (VP and C-level) to align on goals, value realization, and long-term success strategies
Lead value-based success planning, business reviews, and renewal/expansion discussions
Identify and execute on opportunities for account growth and expansion, working closely with sales and cross-functional teams
Confidently navigate complex, matrixed client organizations to ensure stakeholder alignment and sustained value delivery
Act as a trusted advisor to customers, guiding them through product adoption and process optimization using Basware solutions
Collaborate with Sales, Product, Marketing, and Services teams to advocate for customer needs and enhance the overall customer experience
Deliver compelling presentations that communicate Basware’s value proposition and strategic impact to executive stakeholders
Maintain a deep understanding of the customer’s business and industry to proactively identify success enablers and expansion opportunities
Qualifications
4+ years of experience managing global, enterprise customer accounts
Proven experience working with high-level stakeholders (VP+) to build and strengthen business relationships
Demonstrated track record of driving business expansion within large customer organizations
Strong experience in strategic, value-based selling and outcome-driven account management
Exceptional presentation, communication, and relationship-building skills
Background in Customer Success, Sales, and/or Relationship Management
Comfortable navigating complex, global organizations and managing multiple stakeholder relationships
Proven ability to grow customer accounts quickly and sustainably
Strong cross-functional collaboration skills - able to align and influence internal teams across product, sales, and services
Consulting experience required: whether Big 4 or client facing consulting at a large technology company
Experience with Accounts Payable, Procurement, Fintech preferred.
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Customer Success Manager (CSM)
to join our growing team. As a key member of our Customer Success organization, you will manage strategic enterprise customers globally, cultivating executive-level relationships, driving product adoption, and ensuring our customers achieve measurable value from their investment in Basware.
This role is ideal for a driven individual with a strong blend of sales, relationship management, and SaaS experience who thrives in fast-paced, complex customer environments.
Key Responsibilities
Own and manage strategic relationships with a portfolio of global, enterprise customers
Partner with high-level customer stakeholders (VP and C-level) to align on goals, value realization, and long-term success strategies
Lead value-based success planning, business reviews, and renewal/expansion discussions
Identify and execute on opportunities for account growth and expansion, working closely with sales and cross-functional teams
Confidently navigate complex, matrixed client organizations to ensure stakeholder alignment and sustained value delivery
Act as a trusted advisor to customers, guiding them through product adoption and process optimization using Basware solutions
Collaborate with Sales, Product, Marketing, and Services teams to advocate for customer needs and enhance the overall customer experience
Deliver compelling presentations that communicate Basware’s value proposition and strategic impact to executive stakeholders
Maintain a deep understanding of the customer’s business and industry to proactively identify success enablers and expansion opportunities
Qualifications
4+ years of experience managing global, enterprise customer accounts
Proven experience working with high-level stakeholders (VP+) to build and strengthen business relationships
Demonstrated track record of driving business expansion within large customer organizations
Strong experience in strategic, value-based selling and outcome-driven account management
Exceptional presentation, communication, and relationship-building skills
Background in Customer Success, Sales, and/or Relationship Management
Comfortable navigating complex, global organizations and managing multiple stakeholder relationships
Proven ability to grow customer accounts quickly and sustainably
Strong cross-functional collaboration skills - able to align and influence internal teams across product, sales, and services
Consulting experience required: whether Big 4 or client facing consulting at a large technology company
Experience with Accounts Payable, Procurement, Fintech preferred.
#J-18808-Ljbffr