Gift of Hope
Overview
Gift of Hope is proud to serve as the federally designated not-for-profit organ procurement organization (OPO) that coordinates organ and tissue donation and provides compassionate service to families of donors in the northern three-quarters of Illinois and northwest Indiana.
Since our inception in 1986, we have coordinated donations that have saved the lives of more than 23,000 organ transplant recipients, and improved the lives of hundreds of thousands of tissue transplant recipients. As one of 58 organ procurement organizations that make up the nation’s organ donation system, we work with 183 hospitals in our donation service area.
The Donation & Family Advocate position is a full-time, 40-hour, on-call position. This role requires the employee to be available on nights, weekends and holidays (as agreed upon by the department and the supervisor) to meet organizational needs and ensure proper coverage.
The primary function of the Donation & Family Advocate is to present the donation option to families, answer questions and inspire them to say yes to donation in a manner that supports Gift of Hope’s mission.
Compensation range for this position is $71,500 - $80,000 annually
Our Benefits In addition to competitive salaries, we offer a comprehensive benefits package:
Medical, dental, vision, disability and life insurance options for full-time employees
Generous Paid Time Off (PTO) plan
403(b) retirement plan with company match
Tuition Reimbursement up to the IRS‑allowed maximum
Personalized learning and educational development opportunities
Monthly cell phone and internet stipends
Paid Parental Leave
Annual Employer‑funded Lifestyle Spending Accounts to support wellness needs
Support and counseling for personal, work financial or family needs through our Employee Assistance Program (EAP) and our partnership with Critical Incident Stress Consultants (CISC)
Responsibilities Essential Functions
There are four areas of responsibility for a Donation & Family Advocate: Referral On‑sites, Approaches/Authorization, Family Support and Hospital Development.
The following essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation.
Advance Gift of Hope's mission, vision and core values: providing compassionate service, contributing to outstanding teams and engaging as one of our passionate people committed to a positive culture that respects the dignity and worth of each individual.Adhere to all policies and procedures in carrying out the responsibilities of this position.
Referral On‑sites
Respond to active organ referrals at hospitals across our service area within established timeframe
Effectively and efficiently review and document patient’s medical/social information needed to make determination for donation potential in collaboration with Clinical Administrator‑on‑Call (AOC)
Evaluate family dynamics and readiness with the assistance of the healthcare team; collaborate with healthcare team to formulate plans that address the needs of the family
Coordinate and conduct effective Patient Care Conferences (PCC) with healthcare team and service lines involved in care of patient; ensure that Gift of Hope and healthcare team are aligned in goals of care and needs for family support
Collaborate with healthcare team to facilitate necessary testing and services needed to determine potential for donation
Approaches/Authorization
Collaborate with hospital and healthcare team to provide potential donor families with accurate and timely information regarding the patient’s clinical course
Maintain communication with hospital staff and attending physician regarding the potential donor family’s understanding of the prognosis and act as a family advocate to the healthcare team as necessary
Communicate with the attending physician and other members of the healthcare team to establish rapport and ensure a collaborative planned approach for the donation discussion and authorization process
Determine family’s level of understanding with prognosis and what needs they may have in order to make appropriate decisions about organ/tissue donation in collaboration with Family Resource
Compassionately advocate for donation by providing information about the benefits of donation
Offer donation to family in an empowering and inspiring manner. Educate potential donor’s next‑of‑kin about donation options, status of donor designation, or request authorization for donation
Properly utilize forms or documents needed to capture donation authorization decision
Family Support
Provide patient, respectful and compassionate care for donor families
Provide donor families appropriate clinical support before and throughout the donation process
Provide donor families timely follow‑up information regarding outcome throughout the case and post‑op, in collaboration with Donor Family Services department
Hospital Development
Establish and maintain professional relationships with hospital staff
Provide education to involved healthcare team while involved in referrals, where needed
Conduct rounding in hospital units when assigned
Attend internal and external hospital debriefs
Provide education to hospital staff regarding authorization, family care, and the donation process
Qualifications Education and Training Required
The following identifies the minimum education and training required to perform the essential functions of the job:
Bachelor’s degree from an accredited institution in an allied healthcare field, business administration, education, advocacy, or related field; or equivalent work experience
Experience and Skills Required
The following indicates the minimum skills and experience required to perform the essential functions of the job:
3‑5 years of healthcare experience, counseling, case management, advocacy, or child welfare preferred with a focus on outcome driven conversations, strategic planning, opportunities for impact, family dynamics and/or assessing high stress/emotional situations
Proven experience in showing comfort and confidence in the presence of emotional distress, dying and death
Proven experience in interpreting verbal and non‑verbal communication; demonstrating situational awareness, compassion and empathetic listening skills
Proven experience effectively advocating, collaborating and negotiating with healthcare professionals to solve complex problems
Excellent interpersonal skills with the ability to connect and influence others
Proven experience demonstrating assertive responsiveness to changing clinical and social/emotional dynamics, and to driving process
Proven experience in responding to changing needs; prioritizing effectively, and communicating effectively and constructively during times of stress
Proven experience demonstrating a high level of accountability with internal and external partners
Proven experience in working in a hospital environment, particularly emergency departments, critical care units, and intensive care units
Proven experience in effectively conveying information to co‑workers, hospital staff, and potential donor families
Basic computer skills
Bilingual fluency in English & Spanish a plus
Physical and Emotional Demands
The physical and emotional demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Ability to travel to hospitals across our service area, as well as to Itasca office for meetings and trainings weekly, on off‑call days, as needed
Ability to work outside normal business hours to respond to case issues or problems
Ability to review potential donor medical charts
Ability to remain stationary for long periods of time
Comfortable being present at the time of death in the ICU and operating room setting
Ability to use personal cell phone for business purposes
Work Environment
The work environment characteristics described here are representative of those that will be encountered by an employee while performing the essential functions of the job.
On‑call schedule of designated 12‑hour days (7AM‑7PM) that includes some assigned weekends and some holidays; may also include unplanned overtime, as needed
Expectations to utilize a personal cell phone to be accessible outside regular business hours; monthly cell phone stipend available
Access to reliable transportation to travel to multiple locations in one day within Illinois and northwest Indiana
Gift of Hope Organ & Tissue Donor Network provides equal employment opportunities to all qualified candidates and does not discriminate with regard to race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability, military or veteran status, family medical history or genetic information or any other classification protected by applicable law. All employment decisions are made based on an individual’s job‑related qualifications and abilities.
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Since our inception in 1986, we have coordinated donations that have saved the lives of more than 23,000 organ transplant recipients, and improved the lives of hundreds of thousands of tissue transplant recipients. As one of 58 organ procurement organizations that make up the nation’s organ donation system, we work with 183 hospitals in our donation service area.
The Donation & Family Advocate position is a full-time, 40-hour, on-call position. This role requires the employee to be available on nights, weekends and holidays (as agreed upon by the department and the supervisor) to meet organizational needs and ensure proper coverage.
The primary function of the Donation & Family Advocate is to present the donation option to families, answer questions and inspire them to say yes to donation in a manner that supports Gift of Hope’s mission.
Compensation range for this position is $71,500 - $80,000 annually
Our Benefits In addition to competitive salaries, we offer a comprehensive benefits package:
Medical, dental, vision, disability and life insurance options for full-time employees
Generous Paid Time Off (PTO) plan
403(b) retirement plan with company match
Tuition Reimbursement up to the IRS‑allowed maximum
Personalized learning and educational development opportunities
Monthly cell phone and internet stipends
Paid Parental Leave
Annual Employer‑funded Lifestyle Spending Accounts to support wellness needs
Support and counseling for personal, work financial or family needs through our Employee Assistance Program (EAP) and our partnership with Critical Incident Stress Consultants (CISC)
Responsibilities Essential Functions
There are four areas of responsibility for a Donation & Family Advocate: Referral On‑sites, Approaches/Authorization, Family Support and Hospital Development.
The following essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation.
Advance Gift of Hope's mission, vision and core values: providing compassionate service, contributing to outstanding teams and engaging as one of our passionate people committed to a positive culture that respects the dignity and worth of each individual.Adhere to all policies and procedures in carrying out the responsibilities of this position.
Referral On‑sites
Respond to active organ referrals at hospitals across our service area within established timeframe
Effectively and efficiently review and document patient’s medical/social information needed to make determination for donation potential in collaboration with Clinical Administrator‑on‑Call (AOC)
Evaluate family dynamics and readiness with the assistance of the healthcare team; collaborate with healthcare team to formulate plans that address the needs of the family
Coordinate and conduct effective Patient Care Conferences (PCC) with healthcare team and service lines involved in care of patient; ensure that Gift of Hope and healthcare team are aligned in goals of care and needs for family support
Collaborate with healthcare team to facilitate necessary testing and services needed to determine potential for donation
Approaches/Authorization
Collaborate with hospital and healthcare team to provide potential donor families with accurate and timely information regarding the patient’s clinical course
Maintain communication with hospital staff and attending physician regarding the potential donor family’s understanding of the prognosis and act as a family advocate to the healthcare team as necessary
Communicate with the attending physician and other members of the healthcare team to establish rapport and ensure a collaborative planned approach for the donation discussion and authorization process
Determine family’s level of understanding with prognosis and what needs they may have in order to make appropriate decisions about organ/tissue donation in collaboration with Family Resource
Compassionately advocate for donation by providing information about the benefits of donation
Offer donation to family in an empowering and inspiring manner. Educate potential donor’s next‑of‑kin about donation options, status of donor designation, or request authorization for donation
Properly utilize forms or documents needed to capture donation authorization decision
Family Support
Provide patient, respectful and compassionate care for donor families
Provide donor families appropriate clinical support before and throughout the donation process
Provide donor families timely follow‑up information regarding outcome throughout the case and post‑op, in collaboration with Donor Family Services department
Hospital Development
Establish and maintain professional relationships with hospital staff
Provide education to involved healthcare team while involved in referrals, where needed
Conduct rounding in hospital units when assigned
Attend internal and external hospital debriefs
Provide education to hospital staff regarding authorization, family care, and the donation process
Qualifications Education and Training Required
The following identifies the minimum education and training required to perform the essential functions of the job:
Bachelor’s degree from an accredited institution in an allied healthcare field, business administration, education, advocacy, or related field; or equivalent work experience
Experience and Skills Required
The following indicates the minimum skills and experience required to perform the essential functions of the job:
3‑5 years of healthcare experience, counseling, case management, advocacy, or child welfare preferred with a focus on outcome driven conversations, strategic planning, opportunities for impact, family dynamics and/or assessing high stress/emotional situations
Proven experience in showing comfort and confidence in the presence of emotional distress, dying and death
Proven experience in interpreting verbal and non‑verbal communication; demonstrating situational awareness, compassion and empathetic listening skills
Proven experience effectively advocating, collaborating and negotiating with healthcare professionals to solve complex problems
Excellent interpersonal skills with the ability to connect and influence others
Proven experience demonstrating assertive responsiveness to changing clinical and social/emotional dynamics, and to driving process
Proven experience in responding to changing needs; prioritizing effectively, and communicating effectively and constructively during times of stress
Proven experience demonstrating a high level of accountability with internal and external partners
Proven experience in working in a hospital environment, particularly emergency departments, critical care units, and intensive care units
Proven experience in effectively conveying information to co‑workers, hospital staff, and potential donor families
Basic computer skills
Bilingual fluency in English & Spanish a plus
Physical and Emotional Demands
The physical and emotional demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Ability to travel to hospitals across our service area, as well as to Itasca office for meetings and trainings weekly, on off‑call days, as needed
Ability to work outside normal business hours to respond to case issues or problems
Ability to review potential donor medical charts
Ability to remain stationary for long periods of time
Comfortable being present at the time of death in the ICU and operating room setting
Ability to use personal cell phone for business purposes
Work Environment
The work environment characteristics described here are representative of those that will be encountered by an employee while performing the essential functions of the job.
On‑call schedule of designated 12‑hour days (7AM‑7PM) that includes some assigned weekends and some holidays; may also include unplanned overtime, as needed
Expectations to utilize a personal cell phone to be accessible outside regular business hours; monthly cell phone stipend available
Access to reliable transportation to travel to multiple locations in one day within Illinois and northwest Indiana
Gift of Hope Organ & Tissue Donor Network provides equal employment opportunities to all qualified candidates and does not discriminate with regard to race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability, military or veteran status, family medical history or genetic information or any other classification protected by applicable law. All employment decisions are made based on an individual’s job‑related qualifications and abilities.
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