Accor
Company Description
Fairmont San Francisco is located atop Nob Hill at 950 Mason Street. Since 1907, Fairmont has served as the San Francisco residence for U.S. presidents, world leaders and entertainment stars. The landmark hotel offers 606 well-appointed guest rooms and suites, three distinctive restaurants, a health club and easy access to the city’s most popular attractions.
Fairmont is proud to be an Equal Opportunity Employer. All your information will be kept confidential according to EEO guidelines. EOE/M/F/D/V.
Job Description
Consistently offers professional, engaging and friendly service
Oversee the Guest Services department including bell, door, and concierge staff
Conduct regularly scheduled departmental meetings
Oversee operational, administrative and colleague needs
Point of contact for high rated and high value guests acting as hotel liaison for guest requests pre‑arrival, in‑house, and post‑departure with the intent of offering tailored experiences and establishing relationships aimed at building loyalty and repeat business
Demonstrate a commitment to provide warm, anticipative service to exceed the needs and expectations of our discerning guests through attention to detail and recognition
Develop and maintain strong guest relationships with all loyal guests establishing clear lines of communication pre, post and during guest stays
Review daily arrivals to ensure appropriate guests are flagged in accordance with the VIP manager’s guidelines
Review arrivals and VIP reports to ensure all special requirements are met or exceeded
Review reservations of VIPs, Consortia, and ALL members to ensure traces, comments and profile notes are set‑up successfully
Develop and maintain strong relationship with other operational departments
Ensure all Concierge service requests are met pre‑arrival, in‑house, and post‑departure
Ensure selected VIP rooms are prepared to their liking by warming rooms and adding personal touches
Meet, greet and escort guests as required
Take lead in handling guest complaints in a professional and efficient manner, ensuring proper follow‑up, guest recovery and communication with departments
Actively promotes Fairmont Service Promise behaviors and service culture compliance
Knows all emergency procedures and general crisis situation management, including fire and emergency procedures, procedures for handling of Fire Panel, ensuring guest safety is followed by all hotel staff
Additional duties as assigned
Salary Range: $79,000 – $105,000 USD Gross Annually
Qualifications
Previous leadership experience in a similar position preferred
Previous guest‑facing experience in a luxury hotel environment preferred
Experience in a similar front‑of‑house or service‑focused role preferred
Familiarity with local attractions, dining, events, and transportation options strongly preferred
Experience handling VIP guests or high‑touch service environments is an asset
Previous Property Management System experience preferred
Previous ALICE experience preferred
Computer literate in Microsoft Window applications preferred
University/College degree in a related discipline an asset
Excellent written and verbal interpersonal and communication skills
Must possess a professional presentation
Must maintain flexible schedule with possibility to work morning, evening and overnights
Must be able to work weekends
Strong interpersonal and problem solving abilities
Highly organized, results‑oriented with the ability to be flexible and work well under pressure
Ability to work in a fast paced environment
Ability to work cohesively as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times
Physical Aspects of Position
Frequent standing and walking throughout shift
Occasional kneeling, pushing, pulling, lifting
Occasional ascending or descending ladders, stairs and ramps
Visa Requirements Must have proof of eligibility to work in the United States.
Our Commitment To Diversity & Inclusion We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor,
https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Seniority Level Entry level
Employment Type Full‑time
Job Function Other
Industry Hospitality
#J-18808-Ljbffr
Fairmont is proud to be an Equal Opportunity Employer. All your information will be kept confidential according to EEO guidelines. EOE/M/F/D/V.
Job Description
Consistently offers professional, engaging and friendly service
Oversee the Guest Services department including bell, door, and concierge staff
Conduct regularly scheduled departmental meetings
Oversee operational, administrative and colleague needs
Point of contact for high rated and high value guests acting as hotel liaison for guest requests pre‑arrival, in‑house, and post‑departure with the intent of offering tailored experiences and establishing relationships aimed at building loyalty and repeat business
Demonstrate a commitment to provide warm, anticipative service to exceed the needs and expectations of our discerning guests through attention to detail and recognition
Develop and maintain strong guest relationships with all loyal guests establishing clear lines of communication pre, post and during guest stays
Review daily arrivals to ensure appropriate guests are flagged in accordance with the VIP manager’s guidelines
Review arrivals and VIP reports to ensure all special requirements are met or exceeded
Review reservations of VIPs, Consortia, and ALL members to ensure traces, comments and profile notes are set‑up successfully
Develop and maintain strong relationship with other operational departments
Ensure all Concierge service requests are met pre‑arrival, in‑house, and post‑departure
Ensure selected VIP rooms are prepared to their liking by warming rooms and adding personal touches
Meet, greet and escort guests as required
Take lead in handling guest complaints in a professional and efficient manner, ensuring proper follow‑up, guest recovery and communication with departments
Actively promotes Fairmont Service Promise behaviors and service culture compliance
Knows all emergency procedures and general crisis situation management, including fire and emergency procedures, procedures for handling of Fire Panel, ensuring guest safety is followed by all hotel staff
Additional duties as assigned
Salary Range: $79,000 – $105,000 USD Gross Annually
Qualifications
Previous leadership experience in a similar position preferred
Previous guest‑facing experience in a luxury hotel environment preferred
Experience in a similar front‑of‑house or service‑focused role preferred
Familiarity with local attractions, dining, events, and transportation options strongly preferred
Experience handling VIP guests or high‑touch service environments is an asset
Previous Property Management System experience preferred
Previous ALICE experience preferred
Computer literate in Microsoft Window applications preferred
University/College degree in a related discipline an asset
Excellent written and verbal interpersonal and communication skills
Must possess a professional presentation
Must maintain flexible schedule with possibility to work morning, evening and overnights
Must be able to work weekends
Strong interpersonal and problem solving abilities
Highly organized, results‑oriented with the ability to be flexible and work well under pressure
Ability to work in a fast paced environment
Ability to work cohesively as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times
Physical Aspects of Position
Frequent standing and walking throughout shift
Occasional kneeling, pushing, pulling, lifting
Occasional ascending or descending ladders, stairs and ramps
Visa Requirements Must have proof of eligibility to work in the United States.
Our Commitment To Diversity & Inclusion We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor,
https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Seniority Level Entry level
Employment Type Full‑time
Job Function Other
Industry Hospitality
#J-18808-Ljbffr