Sprudge
Production & Fulfillment Manager Equator Coffees
Sprudge, San Rafael, California, United States, 94911
POSITION:Production & Fulfillment Manager
CLASSIFICATION: Exempt
REPORTS TO: Roastery Compliance Manager
$75,000 – $85,000 / Year
About Equator In 1995, Equator Founders Helen Russell and Brooke McDonnell began their values-driven path, roasting coffee in a Marin County, CA garage. Possessing an obsessive commitment to green coffee sourcing and unparalleled roasting expertise,Equator hascommitted over 30 years to sustainable and fair trade coffee practices all in the name of creating a remarkable coffee experience for consumers. Today, Equator Coffees is a retail and wholesale coffee roaster and coffee farm owner with twelve retail cafes throughout California—from Marin County to San Francisco to Oakland to Los Angeles and beyond. Throughout the years, Equator Coffees has spearheaded industry-leading sourcing and roasting practices, and has forged progressive partnerships with Michelin-starred chefs, specialty grocers, tech campuses, and more. Women-owned, LGBTQ-founded, and an early adopter of Fair Trade certification, Equator Coffees is the first California coffee roaster to achieve B Corp Certification.
Position Summary The Production & Fulfillment Manager oversees the full lifecycle of Production, Fulfillment, and Shipping/Receiving operations at the Equator Coffees Roastery. This role serves as a key operational leader responsible for workflow management, food safety compliance, equipment oversight, staffing, and cross-department coordination.
This position manages daily floor operations, prioritizes resources, and ensures accurate, efficient, and high-quality order fulfillment for all wholesale, e-commerce, delivery, and internal retail channels. The Manager also oversees the labeling ecosystem (Bartender, Afinia, Primera PL400, WIND LAB510 ), production equipment performance, packaging inventory, and all associated documentation and compliance requirements.
As a people leader, the Production & Fulfillment Manager is responsible for hiring, onboarding, training, coaching, scheduling, performance management, payroll reviews, and maintaining a safe, high-performing team culture. This role is central to maintaining operational continuity and is expected to build cross-training, SOPs, and redundancy across all operational workflows.
Key Responsibilities Production & Fulfillment Leadership
Oversee all daily production, filling, sealing, packing, and fulfillment operations.
Manage workflow prioritization across UPS, USPS, Delivery, wholesale, online orders, and special projects.
Own Bag Report management, ensuring correct labeling, completeness, and timely fulfillment.
Conduct daily floor supervision, adjusting workflow and labor allocations as needed.
Lead daily team huddles, communicate priorities, and ensure all team members are properly resourced.
Provide hands‑on operational support and stand in for Shipping & Receiving leadership when needed.
Labeling, Printing & Packaging Systems Management
Serve as the primary owner of the labeling ecosystem: Bartender Label Software
Afinia label printer system
Primera PL400
WIND LAB510
Create, modify, and troubleshoot label templates.
Oversee label substrate inventory, ordering, and compatibility specifications.
Troubleshoot printing issues, calibration problems, and inconsistencies.
Maintain documentation of settings, templates, and label standards for cross‑training.
Food Safety, Compliance & Documentation
Assist in the maintenance of HACCP requirements, GMPs, sanitation logs, and food safety compliance documentation.
Work with the Facilities Maintenance Supervisor to schedule equipment maintenance checks and corrective actions.
Partner with the Food Safety team to meet all regulatory and internal requirements.
Ensure all production spaces meet Equator and regulatory food safety standards at all times.
Equipment & Technical Systems Oversight
Operate, troubleshoot, and oversee: Weigh/filling equipment
Date coding systems (Leibinger, date guns, etc.)
Retail grinding equipment
Label printing systems
One of the primary operators of the roastery tech stack: Entrada (production & fulfillment platform)
WIND LAB510 (where applicable)
Bartender
Afinia
Paylocity (timecards, payroll review)
Harri (recruiting and candidate tracking)
Ensure equipment performance, cleanliness, and daily operational readiness.
People Leadership & HR Operations
Hire, onboard, and train Production Associates and cross‑functional production staff.
Build and maintain a cross‑training matrix to reduce areas of single‑point dependency.
Conduct performance reviews, deliver coaching and corrective actions, and support career progression.
Oversee timecard corrections, PTO/sick time administration, and payroll accuracy in Paylocity.
Create and manage weekly schedules aligned to labor budgets, business needs, and employee availability.
Cultivate a safe, positive, respectful, and high‑performance work culture.
Recruiting & Team Growth
Partner with the People & Culture team in candidate screening, interviews, and selection.
Maintain strong communication with HR regarding staffing needs, turnover trends, and upcoming role requirements.
Operations Administration & Cross‑Department Collaboration
Maintain packaging and label inventory in partnership with the Senior Operations Manager.
Partner with Roasting, Front Office, and Shipping/Receiving teams to ensure alignment and workflow continuity.
Support budgetary performance through labor planning, waste reduction, and process improvements.
Lead or participate in continuous improvement projects.
Qualifications and Requirements
Proven leadership experience in production, fulfillment, food manufacturing, or similar operations.
Strong technical aptitude with the ability to learn, operate, and troubleshoot specialized equipment and software.
Exceptional attention to detail and accuracy.
Excellent verbal and written communication skills.
Demonstrated ability to coach, develop, and hold teams accountable.
Ability to work cross‑functionally and collaboratively.
Ability to lift 25–70 lbs and work in a non‑climate‑controlled environment.
Preferred Skills, Knowledge & Abilities
Deep familiarity with production or fulfillment environments, ideally in food, beverage, or CPG.
Experience with label printing systems (Bartender, Afinia, Primera Label Applicator).
Experience with HACCP, GMPs, food safety programs, or regulatory compliance.
Forklift certification.
Knowledge of the coffee industry and roasting/production environments.
Experience using Entrada, WIND, Paylocity, or similar systems.
Strong process documentation skills (SOP creation, cross‑training, training materials).
Physical Requirements The following physical demands outline the requirements necessary for employees to effectively carry out the essential functions of this position. Please note that The Roastery operates in a non‑climate‑controlled environment, subjecting employees to varying temperatures, including heat during the summer and cold during the winter.
During the performance of duties, employees are expected to engage in regular communication, auditory perception, and reading tasks. Reasonable accommodations will be provided to enable individuals with disabilities to fulfill essential job functions. This role is dynamic and involves prolonged periods of standing (or being on one’s feet for up to 8 hours), walking, bending, stooping, climbing ladders, and crouching throughout the shift. Additionally, employees will be required to lift products and packaging overhead and may frequently handle items weighing between 25 and 70 pounds. Essential vision capabilities for this role encompass close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Furthermore, adept finger and wrist dexterity are essential for successful performance in this position.
Compensation
Available to all employees Competitive Hourly wage
Commuter Benefits – pre‑tax parking and transit
Employee Assistance Program (EAP) – Physical and mental health, financial and legal coaching available at no cost to the employee
Free mental health app subscription
Employee discount on merchandise, coffee gear, and at Equator cafes
Continuing coffee education classes
Free coffee
After 60 days as an employee at Equator Healthcare Benefits (for full‑time employees working over 30 hours per week) 100% employer‑covered premium medical insurance
Voluntary Insurance Plans – dental, vision, long‑term disability, and supplementary life insurance
Employer covered life insurance premium
Flexible Spending Account (FSA) – healthcare and daily dependent care
Holiday Pay after 90 days of employment Eight Equator‑observed holidays per year
Paid Time Off with tenured increases for full‑time employees
1 paid volunteer day per year
After six months as an employee at Equator 401K with up to a 4% company match on employee contributions
Compensation will be commensurate with experience.
We’d love it if you used the video answer feature for our screening questions. It’s a great way for us to get a better sense of your experience and how comfortable you are talking about it. Plus, it helps us see your personality and passion for the role!
This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. Job responsibilities can change according to the operational needs of the business. The order in which duties and responsibilities are listed is not significant.
Equator Coffees is an equal‑opportunity employer. All aspects of employment including the decision to hire, promote, and discharge will be based on competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability or any other applicable legally protected characteristics.
#J-18808-Ljbffr
REPORTS TO: Roastery Compliance Manager
$75,000 – $85,000 / Year
About Equator In 1995, Equator Founders Helen Russell and Brooke McDonnell began their values-driven path, roasting coffee in a Marin County, CA garage. Possessing an obsessive commitment to green coffee sourcing and unparalleled roasting expertise,Equator hascommitted over 30 years to sustainable and fair trade coffee practices all in the name of creating a remarkable coffee experience for consumers. Today, Equator Coffees is a retail and wholesale coffee roaster and coffee farm owner with twelve retail cafes throughout California—from Marin County to San Francisco to Oakland to Los Angeles and beyond. Throughout the years, Equator Coffees has spearheaded industry-leading sourcing and roasting practices, and has forged progressive partnerships with Michelin-starred chefs, specialty grocers, tech campuses, and more. Women-owned, LGBTQ-founded, and an early adopter of Fair Trade certification, Equator Coffees is the first California coffee roaster to achieve B Corp Certification.
Position Summary The Production & Fulfillment Manager oversees the full lifecycle of Production, Fulfillment, and Shipping/Receiving operations at the Equator Coffees Roastery. This role serves as a key operational leader responsible for workflow management, food safety compliance, equipment oversight, staffing, and cross-department coordination.
This position manages daily floor operations, prioritizes resources, and ensures accurate, efficient, and high-quality order fulfillment for all wholesale, e-commerce, delivery, and internal retail channels. The Manager also oversees the labeling ecosystem (Bartender, Afinia, Primera PL400, WIND LAB510 ), production equipment performance, packaging inventory, and all associated documentation and compliance requirements.
As a people leader, the Production & Fulfillment Manager is responsible for hiring, onboarding, training, coaching, scheduling, performance management, payroll reviews, and maintaining a safe, high-performing team culture. This role is central to maintaining operational continuity and is expected to build cross-training, SOPs, and redundancy across all operational workflows.
Key Responsibilities Production & Fulfillment Leadership
Oversee all daily production, filling, sealing, packing, and fulfillment operations.
Manage workflow prioritization across UPS, USPS, Delivery, wholesale, online orders, and special projects.
Own Bag Report management, ensuring correct labeling, completeness, and timely fulfillment.
Conduct daily floor supervision, adjusting workflow and labor allocations as needed.
Lead daily team huddles, communicate priorities, and ensure all team members are properly resourced.
Provide hands‑on operational support and stand in for Shipping & Receiving leadership when needed.
Labeling, Printing & Packaging Systems Management
Serve as the primary owner of the labeling ecosystem: Bartender Label Software
Afinia label printer system
Primera PL400
WIND LAB510
Create, modify, and troubleshoot label templates.
Oversee label substrate inventory, ordering, and compatibility specifications.
Troubleshoot printing issues, calibration problems, and inconsistencies.
Maintain documentation of settings, templates, and label standards for cross‑training.
Food Safety, Compliance & Documentation
Assist in the maintenance of HACCP requirements, GMPs, sanitation logs, and food safety compliance documentation.
Work with the Facilities Maintenance Supervisor to schedule equipment maintenance checks and corrective actions.
Partner with the Food Safety team to meet all regulatory and internal requirements.
Ensure all production spaces meet Equator and regulatory food safety standards at all times.
Equipment & Technical Systems Oversight
Operate, troubleshoot, and oversee: Weigh/filling equipment
Date coding systems (Leibinger, date guns, etc.)
Retail grinding equipment
Label printing systems
One of the primary operators of the roastery tech stack: Entrada (production & fulfillment platform)
WIND LAB510 (where applicable)
Bartender
Afinia
Paylocity (timecards, payroll review)
Harri (recruiting and candidate tracking)
Ensure equipment performance, cleanliness, and daily operational readiness.
People Leadership & HR Operations
Hire, onboard, and train Production Associates and cross‑functional production staff.
Build and maintain a cross‑training matrix to reduce areas of single‑point dependency.
Conduct performance reviews, deliver coaching and corrective actions, and support career progression.
Oversee timecard corrections, PTO/sick time administration, and payroll accuracy in Paylocity.
Create and manage weekly schedules aligned to labor budgets, business needs, and employee availability.
Cultivate a safe, positive, respectful, and high‑performance work culture.
Recruiting & Team Growth
Partner with the People & Culture team in candidate screening, interviews, and selection.
Maintain strong communication with HR regarding staffing needs, turnover trends, and upcoming role requirements.
Operations Administration & Cross‑Department Collaboration
Maintain packaging and label inventory in partnership with the Senior Operations Manager.
Partner with Roasting, Front Office, and Shipping/Receiving teams to ensure alignment and workflow continuity.
Support budgetary performance through labor planning, waste reduction, and process improvements.
Lead or participate in continuous improvement projects.
Qualifications and Requirements
Proven leadership experience in production, fulfillment, food manufacturing, or similar operations.
Strong technical aptitude with the ability to learn, operate, and troubleshoot specialized equipment and software.
Exceptional attention to detail and accuracy.
Excellent verbal and written communication skills.
Demonstrated ability to coach, develop, and hold teams accountable.
Ability to work cross‑functionally and collaboratively.
Ability to lift 25–70 lbs and work in a non‑climate‑controlled environment.
Preferred Skills, Knowledge & Abilities
Deep familiarity with production or fulfillment environments, ideally in food, beverage, or CPG.
Experience with label printing systems (Bartender, Afinia, Primera Label Applicator).
Experience with HACCP, GMPs, food safety programs, or regulatory compliance.
Forklift certification.
Knowledge of the coffee industry and roasting/production environments.
Experience using Entrada, WIND, Paylocity, or similar systems.
Strong process documentation skills (SOP creation, cross‑training, training materials).
Physical Requirements The following physical demands outline the requirements necessary for employees to effectively carry out the essential functions of this position. Please note that The Roastery operates in a non‑climate‑controlled environment, subjecting employees to varying temperatures, including heat during the summer and cold during the winter.
During the performance of duties, employees are expected to engage in regular communication, auditory perception, and reading tasks. Reasonable accommodations will be provided to enable individuals with disabilities to fulfill essential job functions. This role is dynamic and involves prolonged periods of standing (or being on one’s feet for up to 8 hours), walking, bending, stooping, climbing ladders, and crouching throughout the shift. Additionally, employees will be required to lift products and packaging overhead and may frequently handle items weighing between 25 and 70 pounds. Essential vision capabilities for this role encompass close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Furthermore, adept finger and wrist dexterity are essential for successful performance in this position.
Compensation
Available to all employees Competitive Hourly wage
Commuter Benefits – pre‑tax parking and transit
Employee Assistance Program (EAP) – Physical and mental health, financial and legal coaching available at no cost to the employee
Free mental health app subscription
Employee discount on merchandise, coffee gear, and at Equator cafes
Continuing coffee education classes
Free coffee
After 60 days as an employee at Equator Healthcare Benefits (for full‑time employees working over 30 hours per week) 100% employer‑covered premium medical insurance
Voluntary Insurance Plans – dental, vision, long‑term disability, and supplementary life insurance
Employer covered life insurance premium
Flexible Spending Account (FSA) – healthcare and daily dependent care
Holiday Pay after 90 days of employment Eight Equator‑observed holidays per year
Paid Time Off with tenured increases for full‑time employees
1 paid volunteer day per year
After six months as an employee at Equator 401K with up to a 4% company match on employee contributions
Compensation will be commensurate with experience.
We’d love it if you used the video answer feature for our screening questions. It’s a great way for us to get a better sense of your experience and how comfortable you are talking about it. Plus, it helps us see your personality and passion for the role!
This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. Job responsibilities can change according to the operational needs of the business. The order in which duties and responsibilities are listed is not significant.
Equator Coffees is an equal‑opportunity employer. All aspects of employment including the decision to hire, promote, and discharge will be based on competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability or any other applicable legally protected characteristics.
#J-18808-Ljbffr