HALO Precision Diagnostics
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IT Helpdesk Specialist
role at
HALO Precision Diagnostics .
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Saving Lives with Early Detection IT Helpdesk Support Specialist (Remote – Must Reside on the U.S. East Coast / EST) Pay Range : $35–$40 per hour (depending on experience).
Mission At
HALO Dx , our mission is simple yet powerful:
Save Lives with Precision Diagnostics.
We unite pioneers in radiology, molecular diagnostics, and software development to elevate diagnostic accuracy and improve patient outcomes. Through advanced technology and collaboration with our medical imaging experts and centers, we aim to make a meaningful impact on every patient and family we serve.
Position Summary The
IT Helpdesk Support Specialist
serves as the first point of contact for all IT-related inquiries across the organization. This role requires strong technical proficiency, excellent communication skills, and the ability to troubleshoot issues efficiently while maintaining a high level of customer service. While the position is primarily remote, candidates
must reside on the East Coast (EST)
and may occasionally travel for onsite support or regional site setup.
Key Responsibilities
Respond to end-user inquiries via phone, email, and ticketing systems.
Diagnose and resolve hardware, software, and basic network issues.
Escalate complex technical problems to senior IT staff as needed.
System Maintenance
Install, configure, and update operating systems, applications, and security patches.
Ensure systems remain compliant with security and operational best practices.
User Lifecycle Management
Onboarding: Create accounts, configure hardware, set up email, and assign access permissions.
Offboarding: Disable accounts, revoke access, and coordinate secure equipment return.
Documentation & Asset Management
Document issues, resolutions, and system updates within helpdesk tools.
Track and maintain IT hardware and software inventory.
Training & Customer Service
Provide basic user training on systems, applications, and security best practices.
Maintain a professional, supportive, and solutions-oriented approach when working with end-users and internal teams.
Skills & Qualifications
Strong working knowledge of computer hardware, Windows and macOS environments, and common applications (Microsoft 365, Entra, Atlassian Jira/Confluence).
Familiarity with basic networking concepts (TCP/IP, Wi-Fi, VPN).
Understanding of security protocols and ability to follow best practices for data protection.
Strong multitasking and prioritization skills in a fast-paced environment.
Detail-oriented problem solver with excellent communication and interpersonal abilities.
Experience with ticketing systems (e.g., Jira Service Management, Zendesk) preferred.
Education & Experience
Associate's or Bachelor's degree in IT, Computer Science, or a related field preferred.
2–4 years of hands-on IT support or helpdesk experience.
Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician, ITIL) are a plus.
Additional Information Seniority level: Entry level. Employment type: Full-time. Job function: Information Technology. Industries: Hospitals and Health Care.
Referrals increase your chances of interviewing at HALO Precision Diagnostics by 2x.
Get notified about new Information Technology Help Desk jobs in
Atlanta, GA .
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IT Helpdesk Specialist
role at
HALO Precision Diagnostics .
Get AI-powered advice on this job and more exclusive features.
Saving Lives with Early Detection IT Helpdesk Support Specialist (Remote – Must Reside on the U.S. East Coast / EST) Pay Range : $35–$40 per hour (depending on experience).
Mission At
HALO Dx , our mission is simple yet powerful:
Save Lives with Precision Diagnostics.
We unite pioneers in radiology, molecular diagnostics, and software development to elevate diagnostic accuracy and improve patient outcomes. Through advanced technology and collaboration with our medical imaging experts and centers, we aim to make a meaningful impact on every patient and family we serve.
Position Summary The
IT Helpdesk Support Specialist
serves as the first point of contact for all IT-related inquiries across the organization. This role requires strong technical proficiency, excellent communication skills, and the ability to troubleshoot issues efficiently while maintaining a high level of customer service. While the position is primarily remote, candidates
must reside on the East Coast (EST)
and may occasionally travel for onsite support or regional site setup.
Key Responsibilities
Respond to end-user inquiries via phone, email, and ticketing systems.
Diagnose and resolve hardware, software, and basic network issues.
Escalate complex technical problems to senior IT staff as needed.
System Maintenance
Install, configure, and update operating systems, applications, and security patches.
Ensure systems remain compliant with security and operational best practices.
User Lifecycle Management
Onboarding: Create accounts, configure hardware, set up email, and assign access permissions.
Offboarding: Disable accounts, revoke access, and coordinate secure equipment return.
Documentation & Asset Management
Document issues, resolutions, and system updates within helpdesk tools.
Track and maintain IT hardware and software inventory.
Training & Customer Service
Provide basic user training on systems, applications, and security best practices.
Maintain a professional, supportive, and solutions-oriented approach when working with end-users and internal teams.
Skills & Qualifications
Strong working knowledge of computer hardware, Windows and macOS environments, and common applications (Microsoft 365, Entra, Atlassian Jira/Confluence).
Familiarity with basic networking concepts (TCP/IP, Wi-Fi, VPN).
Understanding of security protocols and ability to follow best practices for data protection.
Strong multitasking and prioritization skills in a fast-paced environment.
Detail-oriented problem solver with excellent communication and interpersonal abilities.
Experience with ticketing systems (e.g., Jira Service Management, Zendesk) preferred.
Education & Experience
Associate's or Bachelor's degree in IT, Computer Science, or a related field preferred.
2–4 years of hands-on IT support or helpdesk experience.
Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician, ITIL) are a plus.
Additional Information Seniority level: Entry level. Employment type: Full-time. Job function: Information Technology. Industries: Hospitals and Health Care.
Referrals increase your chances of interviewing at HALO Precision Diagnostics by 2x.
Get notified about new Information Technology Help Desk jobs in
Atlanta, GA .
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr