Otis Elevator Co.
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Sr. Manager, Field Engineering
role at
Otis Elevator Co.
Date Posted: 2025-11-04
Country: United States of America
Location: OT364: SP - PORTLAND, OR 7216 SW Durham Road, Portland, OR, 97224 USA
Otis Elevator Company is searching for a highly motivated senior manager to provide technical support and guidance to service field associates. The role involves troubleshooting, training, continuous improvement, communication, and leadership capabilities to ensure optimal service performance and safety across the field.
1. Troubleshooting
Assist OAs/OTs on the malfunctioning of equipment on a proactive and emergency basis, determine needed corrective action, see that it is implemented, and advise personnel.
Provide technical direction to branch adjusters and other field personnel.
2. Training
Provide training on all types of equipment.
Distribute necessary written information to familiarize field personnel with service, new equipment, and modified equipment at job sites.
Make regular inspection trips through assigned territory to consult with Service Supervisors, Construction Superintendents, Constructors, Adjusters, and Examiners on problems encountered with product performance.
Assist in designing and delivering field education classes.
3. Continuous Improvement
Have control and responsibility for the quality of all service work, new installations, modernization, and monitoring first inspection reports and field test and data reports, resolving service problems, new installations, and modernization.
Utilize CRC data to resolve problems with the highest callback units in the assigned territory.
Consult with engineering personnel on equipment issues, report and suggest constructive changes based on experience with products in the field.
Determine from patterns of complaints when a problem is repetitive and warrants a change in design or manufacture, seek the solution through the respective organization, and see that it is completed within a reasonable time‑frame.
Supervise T.I.P. and Re‑Work Log systems to keep costs reasonable and realistic.
Assist supervisors and superintendents in selecting candidates for adjusting assignments.
Observe all Otis safety policies and procedures.
4. Communication
Interact with customers at the branch level to explain technical problems.
Use face‑to‑face, phone, and written communication.
Influence and help customers through challenging situations.
5. Leadership Capabilities
Good under pressure.
Present to a large group.
Influence.
Professionalism and change‑management capabilities with customers.
Drive accountability for the OT and field force.
Travel Requirements: The job will require periodic travel.
Education / Certifications
High school degree required; Bachelor’s degree preferred.
Basic Qualifications
5+ years relevant technical elevator experience required.
Ability to work in a highly team‑oriented and dynamic environment.
Demonstrate strong written and verbal communication skills to develop expectations and relationships with internal and external customers.
Self‑motivated and able to manage many simultaneous projects and responsibilities.
Comfortable in a technical environment utilizing Microsoft‑based computer software.
Strong leadership skills, goal‑oriented, strong time management and organizational skills.
Working knowledge of Otis and non‑Otis software, as well as preferred experience with current and vintage Otis and non‑Otis products.
Otis is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.
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Sr. Manager, Field Engineering
role at
Otis Elevator Co.
Date Posted: 2025-11-04
Country: United States of America
Location: OT364: SP - PORTLAND, OR 7216 SW Durham Road, Portland, OR, 97224 USA
Otis Elevator Company is searching for a highly motivated senior manager to provide technical support and guidance to service field associates. The role involves troubleshooting, training, continuous improvement, communication, and leadership capabilities to ensure optimal service performance and safety across the field.
1. Troubleshooting
Assist OAs/OTs on the malfunctioning of equipment on a proactive and emergency basis, determine needed corrective action, see that it is implemented, and advise personnel.
Provide technical direction to branch adjusters and other field personnel.
2. Training
Provide training on all types of equipment.
Distribute necessary written information to familiarize field personnel with service, new equipment, and modified equipment at job sites.
Make regular inspection trips through assigned territory to consult with Service Supervisors, Construction Superintendents, Constructors, Adjusters, and Examiners on problems encountered with product performance.
Assist in designing and delivering field education classes.
3. Continuous Improvement
Have control and responsibility for the quality of all service work, new installations, modernization, and monitoring first inspection reports and field test and data reports, resolving service problems, new installations, and modernization.
Utilize CRC data to resolve problems with the highest callback units in the assigned territory.
Consult with engineering personnel on equipment issues, report and suggest constructive changes based on experience with products in the field.
Determine from patterns of complaints when a problem is repetitive and warrants a change in design or manufacture, seek the solution through the respective organization, and see that it is completed within a reasonable time‑frame.
Supervise T.I.P. and Re‑Work Log systems to keep costs reasonable and realistic.
Assist supervisors and superintendents in selecting candidates for adjusting assignments.
Observe all Otis safety policies and procedures.
4. Communication
Interact with customers at the branch level to explain technical problems.
Use face‑to‑face, phone, and written communication.
Influence and help customers through challenging situations.
5. Leadership Capabilities
Good under pressure.
Present to a large group.
Influence.
Professionalism and change‑management capabilities with customers.
Drive accountability for the OT and field force.
Travel Requirements: The job will require periodic travel.
Education / Certifications
High school degree required; Bachelor’s degree preferred.
Basic Qualifications
5+ years relevant technical elevator experience required.
Ability to work in a highly team‑oriented and dynamic environment.
Demonstrate strong written and verbal communication skills to develop expectations and relationships with internal and external customers.
Self‑motivated and able to manage many simultaneous projects and responsibilities.
Comfortable in a technical environment utilizing Microsoft‑based computer software.
Strong leadership skills, goal‑oriented, strong time management and organizational skills.
Working knowledge of Otis and non‑Otis software, as well as preferred experience with current and vintage Otis and non‑Otis products.
Otis is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.
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