Mars United Commerce
Overview
We are currently seeking a Client Operations Manager. This position ensures that the team operates in a highly efficient manner while maintaining the highest quality standards, and supports the Operations Director and team by managing scoping and establishing processes and ways of working to consistently deliver a best‑in‑class product and service.
Location Requirement This person must reside within a commutable distance to the Mars United Commerce New York office.
Primary Responsibilities
Support the Operations Director with day‑to‑day operational needs.
Manage financial aspects related to budget, funding, and utilization.
Business Support
Assist Operations Lead and Client Lead with annual scope development and custom scope enhancements.
Own staff allocation and budget reports.
Manage scopes and processes to ensure the team is both funded and reports at 90% billable.
Support the building of tools to assist in the scoping process (e.g., AI/Marilyn integration).
Help implement new roles or ways of working to meet client needs.
Coordinate and recap weekly meetings to discuss present and future issues/updates.
Support Operations Lead and Client Lead in developing and contributing to QBRs.
Execute solutions to resolve issues.
Work closely with Operations Lead and New Business Lead on RFI/RFP responses to identify needs or resources, as well as determining appropriate allocation, budgets and staff recommendations.
Coordinate agenda and content for VP team meetings.
Financials
Work with Project Management on monthly financial updates.
Optimize funding/utilization based on monthly reports.
Onboarding and Training
Help onboard new team members and Clients.
Deploy training to improve overall productivity (e.g., brief training).
Schedule and participate in ongoing best practices forums.
Skillsets Required
Bachelor’s degree in advertising, marketing, business or related field.
3+ years of marketing or Operations experience; agency or project management experience preferred.
Interest in the Operations discipline.
Experience in Shopper Marketing is a plus.
Proficiency in Word, Excel and PowerPoint.
Ability to manage time, adhere to strict timelines, multitask and work well under pressure.
Ability to support with Client Operations and Procurement.
Detail‑oriented.
Proactive nature in seeking work/responsibility.
Dependability in execution of work and as member of assigned team.
Enthusiastic, solution‑oriented attitude in accepting work/new challenges.
Desire to learn all aspects of the assigned client scope of work and tactics.
Effective interpersonal skills working well across functions.
Conscientious work ethic.
Additional Information Our Publicis Groupe motto “Viva La Différence” means we’re better together, and we believe that our differences make us stronger. It means we honor and celebrate all identities, across all facets of intersectionality, and it underpins all that we do as an organization. We are focused on fostering belonging and creating equitable & inclusive experiences for all talent.
Publicis Groupe provides robust and inclusive benefit programs and policies to support the evolving and diverse needs of our talent and enable every person to grow and thrive. Our benefits package includes medical coverage, dental, vision, disability, 401K, as well as parental and family care leave, family forming assistance, tuition reimbursement, and flexible time off.
If you require accommodation or assistance with the application or onboarding process specifically, please contact USMSTACompliance@publicis.com.
Compensation Range $73,910 – $116,380 annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third‑party benefits administration system once certain criteria have been met. Temporary roles may also qualify for participation in our 401(k) plan after eligibility criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be February 28, 2026.
Equal Employment Opportunity All your information will be kept confidential according to EEO guidelines.
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Location Requirement This person must reside within a commutable distance to the Mars United Commerce New York office.
Primary Responsibilities
Support the Operations Director with day‑to‑day operational needs.
Manage financial aspects related to budget, funding, and utilization.
Business Support
Assist Operations Lead and Client Lead with annual scope development and custom scope enhancements.
Own staff allocation and budget reports.
Manage scopes and processes to ensure the team is both funded and reports at 90% billable.
Support the building of tools to assist in the scoping process (e.g., AI/Marilyn integration).
Help implement new roles or ways of working to meet client needs.
Coordinate and recap weekly meetings to discuss present and future issues/updates.
Support Operations Lead and Client Lead in developing and contributing to QBRs.
Execute solutions to resolve issues.
Work closely with Operations Lead and New Business Lead on RFI/RFP responses to identify needs or resources, as well as determining appropriate allocation, budgets and staff recommendations.
Coordinate agenda and content for VP team meetings.
Financials
Work with Project Management on monthly financial updates.
Optimize funding/utilization based on monthly reports.
Onboarding and Training
Help onboard new team members and Clients.
Deploy training to improve overall productivity (e.g., brief training).
Schedule and participate in ongoing best practices forums.
Skillsets Required
Bachelor’s degree in advertising, marketing, business or related field.
3+ years of marketing or Operations experience; agency or project management experience preferred.
Interest in the Operations discipline.
Experience in Shopper Marketing is a plus.
Proficiency in Word, Excel and PowerPoint.
Ability to manage time, adhere to strict timelines, multitask and work well under pressure.
Ability to support with Client Operations and Procurement.
Detail‑oriented.
Proactive nature in seeking work/responsibility.
Dependability in execution of work and as member of assigned team.
Enthusiastic, solution‑oriented attitude in accepting work/new challenges.
Desire to learn all aspects of the assigned client scope of work and tactics.
Effective interpersonal skills working well across functions.
Conscientious work ethic.
Additional Information Our Publicis Groupe motto “Viva La Différence” means we’re better together, and we believe that our differences make us stronger. It means we honor and celebrate all identities, across all facets of intersectionality, and it underpins all that we do as an organization. We are focused on fostering belonging and creating equitable & inclusive experiences for all talent.
Publicis Groupe provides robust and inclusive benefit programs and policies to support the evolving and diverse needs of our talent and enable every person to grow and thrive. Our benefits package includes medical coverage, dental, vision, disability, 401K, as well as parental and family care leave, family forming assistance, tuition reimbursement, and flexible time off.
If you require accommodation or assistance with the application or onboarding process specifically, please contact USMSTACompliance@publicis.com.
Compensation Range $73,910 – $116,380 annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third‑party benefits administration system once certain criteria have been met. Temporary roles may also qualify for participation in our 401(k) plan after eligibility criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be February 28, 2026.
Equal Employment Opportunity All your information will be kept confidential according to EEO guidelines.
#J-18808-Ljbffr