TD
Job Title
Assistant Store Manager (Tysons Corner)
Location Vienna, Virginia, United States of America
Hours 40 hours per week
Pay $30.00 - $45.00 USD
Line Of Business Personal & Commercial Banking
Job Description The Assistant Store Manager is an experienced leader who manages the day-to-day service, sales, and operational objectives in a Store location. The role is focused on leading a team to grow and deepen customer relationships by delivering TD’s model of convenience, sales and advice, and differentiating with a personalized, connected experience.
Depth & Scope
Leads a team of advice and service colleagues in the achievement of individual and Store objectives that result in legendary Customer and colleague experience, and achievement of established performance goals.
Provides day-to-day team leadership and work direction to ensure effective/efficient delivery of personalized/complex service and advice activities and/or solutions while maintaining compliance and regulatory guidelines.
Leads the team in overseeing the most complex or diverse sales advice activities that involve multi-step processes with numerous systems, partners, and complexity.
Requires knowledge and understanding of financial concepts, a broad range of products, services and tools, business and process management acumen aligned with TD's consultative approach with Customers.
Responsible for driving and reinforcing Advice activities/capability for the team through coaching, oversight, and communication, ensuring proactive product recommendations based on Customer needs.
Possesses comprehensive knowledge of the local market, competitive offers, and economic trends to support advice recommendations that empower Customers financially.
Effectively handles critical and/or high-risk issues, determining appropriate resolution actions.
Drives Advice Behaviors within the team by coaching and developing a team to deliver exceptional service that exceeds Customer expectations.
Leads and coaches advisory team on advice‑giving strategies and overall product and service acumen.
Establishes work direction and ownership on delivering advice while achieving daily/quarterly/annual objectives.
Delivers end-to-end advice to Customers, providing tools for financial management that help Customers achieve their goals.
Contributes to business objectives by identifying advice opportunities and referrals, enabling business growth.
Actively participates in community events, promoting the TD Brand while servicing community needs.
Connects with customers to provide financial advice and deepen relationships through lead management activities.
Education & Experience
Undergraduate degree or equivalent experience.
2+ years of customer or sales experience in any capacity or equivalent.
Supervisory or leadership experience preferred.
Demonstrated ability to provide Legendary Customer Service.
Strong verbal and written communication skills.
Sales and Operational Management skills.
Ability to manage competing priorities.
Previous consumer and residential lending experience preferred.
Proficient in Microsoft Office.
Knowledge of banking products and services preferred.
Outstanding organization, interpersonal, communication, and decision‑making skills.
Proficiency with expense management.
Notary License (Preferred).
Must maintain an active NMLS registration upon hire to engage in conversations about loan products.
Customer Accountabilities
Create an environment where the team interacts with Customers warmly, listening and asking clarifying questions.
Proactively attract, acquire, and retain Customers to increase profitability and growth.
Establish strong partnerships with colleagues handling day‑to‑day transactions and platform bankers for effective referrals.
Support Customers through challenging times, demonstrating product knowledge and financial expertise.
Maintain optimal colleague scheduling to meet Customer demands and compliance requirements.
Act as an escalation point for Customer problem resolution, preventing recurrence.
Create personal experiences that align Customer goals with appropriate solutions.
Support the Bank's Customer Service Strategy.
Consider the impact of decisions on the well‑being of TD, its Customers, and stakeholders.
Deliver the highest level of Customer service to internal partners, vendors, and Customers.
Maintain a professional and inviting space in all common areas of the Store, adhering to regulatory guidelines.
Shareholder Accountabilities
Lead and drive operational compliance of all Store operations including teller and platform operations.
Ensure the Store operates efficiently by adhering to bank policies and procedures and passing all audits.
Perform daily store operation activities such as account maintenance, wire transfers, store opening/closing, and cash management.
Develop and lead Store in Operational Excellence plan.
Manage vault operations, including monthly vault and drawer audits.
Identify and mitigate risk, proactively auditing for compliance and operational soundness.
Apply operating policies and procedures accurately.
Support timely and accurate completion of business processes and procedures.
Escalate non‑standard or high‑risk transactions/activities as necessary.
Ensure documentation reflects Customer/business intentions accurately and is consistent with rules and regulations.
Participate in process improvement opportunities.
Ensure due diligence in all Customer transactions/activities.
Maintain compliance with the Bank Code of Conduct.
Employee/Team Accountabilities
Lead and support a high‑performing team, providing ongoing feedback, performance reviews, coaching, and development.
Embed TD's shared commitments within the team.
Contribute to setting performance objectives, tracking, and rewarding performance promptly.
Ensure colleagues comply with all TDBFG policies, procedures, and guidelines.
Share knowledge and expertise with the team, encouraging good working relationships.
Support an environment where business challenges can be escalated and resolved positively.
Participate in recruitment and selection to ensure a diverse, qualified workforce.
Promote a fair and equitable environment supporting diversity.
Act as a brand champion for the business area and bank internally and externally.
OCC Language
This position falls within the definition of Loan Originator and Mortgage Loan Originator under applicable regulations.
Must be eligible for employment with a covered financial institution under Regulation Z and for registration with the NMLS.
Must satisfy criminal background and credit report requirements as required by federal law.
Physical Requirements
Never: 0%; Occasional: 1‑33%; Frequent: 34‑66%; Continuous: 67‑100%
Domestic Travel – Occasional
International Travel – Never
Performing sedentary work – Continuous
Performing multiple tasks – Continuous
Operating standard office equipment – Continuous
Responding quickly to sounds – Continuous
Sitting – Frequent
Standing – Frequent
Walking – Frequent
Moving safely in confined spaces – Occasional
Lifting/Carrying (under 25 lbs.) – Occasional
Lifting/Carrying (over 25 lbs.) – Occasional
Squatting – Occasional
Bending – Occasional
Kneeling – Occasional
Crawling – Occasional
Climbing – Occasional
Reaching overhead – Occasional
Reaching forward – Occasional
Pushing – Occasional
Pulling – Occasional
Twisting – Occasional
Concentrating for long periods of time – Continuous
Applying common sense to deal with problems involving standardized situations – Continuous
Reading, writing and comprehending instructions – Continuous
Adding, subtracting, multiplying and dividing – Continuous
Who We Are TD is one of the world's leading global financial institutions and the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses worldwide.
Our Total Rewards Package Our Total Rewards package includes base salary and variable compensation/incentive awards, health and well‑being benefits, retirement programs, paid time off, banking benefits, discounts, career development, and reward and recognition.
Additional Information We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.
Colleague Development We’ll provide regular career, development, and performance conversations, an online learning platform, and mentoring programs to help you unlock future opportunities.
Training & Onboarding We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.
Interview Process We’ll reach out to candidates of interest to schedule an interview, and communicate outcomes by email or phone call.
Accommodation TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to protected characteristics or status. If you need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at USWAPTDO@td.com.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Sales and Business Development
Industries Banking
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Location Vienna, Virginia, United States of America
Hours 40 hours per week
Pay $30.00 - $45.00 USD
Line Of Business Personal & Commercial Banking
Job Description The Assistant Store Manager is an experienced leader who manages the day-to-day service, sales, and operational objectives in a Store location. The role is focused on leading a team to grow and deepen customer relationships by delivering TD’s model of convenience, sales and advice, and differentiating with a personalized, connected experience.
Depth & Scope
Leads a team of advice and service colleagues in the achievement of individual and Store objectives that result in legendary Customer and colleague experience, and achievement of established performance goals.
Provides day-to-day team leadership and work direction to ensure effective/efficient delivery of personalized/complex service and advice activities and/or solutions while maintaining compliance and regulatory guidelines.
Leads the team in overseeing the most complex or diverse sales advice activities that involve multi-step processes with numerous systems, partners, and complexity.
Requires knowledge and understanding of financial concepts, a broad range of products, services and tools, business and process management acumen aligned with TD's consultative approach with Customers.
Responsible for driving and reinforcing Advice activities/capability for the team through coaching, oversight, and communication, ensuring proactive product recommendations based on Customer needs.
Possesses comprehensive knowledge of the local market, competitive offers, and economic trends to support advice recommendations that empower Customers financially.
Effectively handles critical and/or high-risk issues, determining appropriate resolution actions.
Drives Advice Behaviors within the team by coaching and developing a team to deliver exceptional service that exceeds Customer expectations.
Leads and coaches advisory team on advice‑giving strategies and overall product and service acumen.
Establishes work direction and ownership on delivering advice while achieving daily/quarterly/annual objectives.
Delivers end-to-end advice to Customers, providing tools for financial management that help Customers achieve their goals.
Contributes to business objectives by identifying advice opportunities and referrals, enabling business growth.
Actively participates in community events, promoting the TD Brand while servicing community needs.
Connects with customers to provide financial advice and deepen relationships through lead management activities.
Education & Experience
Undergraduate degree or equivalent experience.
2+ years of customer or sales experience in any capacity or equivalent.
Supervisory or leadership experience preferred.
Demonstrated ability to provide Legendary Customer Service.
Strong verbal and written communication skills.
Sales and Operational Management skills.
Ability to manage competing priorities.
Previous consumer and residential lending experience preferred.
Proficient in Microsoft Office.
Knowledge of banking products and services preferred.
Outstanding organization, interpersonal, communication, and decision‑making skills.
Proficiency with expense management.
Notary License (Preferred).
Must maintain an active NMLS registration upon hire to engage in conversations about loan products.
Customer Accountabilities
Create an environment where the team interacts with Customers warmly, listening and asking clarifying questions.
Proactively attract, acquire, and retain Customers to increase profitability and growth.
Establish strong partnerships with colleagues handling day‑to‑day transactions and platform bankers for effective referrals.
Support Customers through challenging times, demonstrating product knowledge and financial expertise.
Maintain optimal colleague scheduling to meet Customer demands and compliance requirements.
Act as an escalation point for Customer problem resolution, preventing recurrence.
Create personal experiences that align Customer goals with appropriate solutions.
Support the Bank's Customer Service Strategy.
Consider the impact of decisions on the well‑being of TD, its Customers, and stakeholders.
Deliver the highest level of Customer service to internal partners, vendors, and Customers.
Maintain a professional and inviting space in all common areas of the Store, adhering to regulatory guidelines.
Shareholder Accountabilities
Lead and drive operational compliance of all Store operations including teller and platform operations.
Ensure the Store operates efficiently by adhering to bank policies and procedures and passing all audits.
Perform daily store operation activities such as account maintenance, wire transfers, store opening/closing, and cash management.
Develop and lead Store in Operational Excellence plan.
Manage vault operations, including monthly vault and drawer audits.
Identify and mitigate risk, proactively auditing for compliance and operational soundness.
Apply operating policies and procedures accurately.
Support timely and accurate completion of business processes and procedures.
Escalate non‑standard or high‑risk transactions/activities as necessary.
Ensure documentation reflects Customer/business intentions accurately and is consistent with rules and regulations.
Participate in process improvement opportunities.
Ensure due diligence in all Customer transactions/activities.
Maintain compliance with the Bank Code of Conduct.
Employee/Team Accountabilities
Lead and support a high‑performing team, providing ongoing feedback, performance reviews, coaching, and development.
Embed TD's shared commitments within the team.
Contribute to setting performance objectives, tracking, and rewarding performance promptly.
Ensure colleagues comply with all TDBFG policies, procedures, and guidelines.
Share knowledge and expertise with the team, encouraging good working relationships.
Support an environment where business challenges can be escalated and resolved positively.
Participate in recruitment and selection to ensure a diverse, qualified workforce.
Promote a fair and equitable environment supporting diversity.
Act as a brand champion for the business area and bank internally and externally.
OCC Language
This position falls within the definition of Loan Originator and Mortgage Loan Originator under applicable regulations.
Must be eligible for employment with a covered financial institution under Regulation Z and for registration with the NMLS.
Must satisfy criminal background and credit report requirements as required by federal law.
Physical Requirements
Never: 0%; Occasional: 1‑33%; Frequent: 34‑66%; Continuous: 67‑100%
Domestic Travel – Occasional
International Travel – Never
Performing sedentary work – Continuous
Performing multiple tasks – Continuous
Operating standard office equipment – Continuous
Responding quickly to sounds – Continuous
Sitting – Frequent
Standing – Frequent
Walking – Frequent
Moving safely in confined spaces – Occasional
Lifting/Carrying (under 25 lbs.) – Occasional
Lifting/Carrying (over 25 lbs.) – Occasional
Squatting – Occasional
Bending – Occasional
Kneeling – Occasional
Crawling – Occasional
Climbing – Occasional
Reaching overhead – Occasional
Reaching forward – Occasional
Pushing – Occasional
Pulling – Occasional
Twisting – Occasional
Concentrating for long periods of time – Continuous
Applying common sense to deal with problems involving standardized situations – Continuous
Reading, writing and comprehending instructions – Continuous
Adding, subtracting, multiplying and dividing – Continuous
Who We Are TD is one of the world's leading global financial institutions and the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses worldwide.
Our Total Rewards Package Our Total Rewards package includes base salary and variable compensation/incentive awards, health and well‑being benefits, retirement programs, paid time off, banking benefits, discounts, career development, and reward and recognition.
Additional Information We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.
Colleague Development We’ll provide regular career, development, and performance conversations, an online learning platform, and mentoring programs to help you unlock future opportunities.
Training & Onboarding We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.
Interview Process We’ll reach out to candidates of interest to schedule an interview, and communicate outcomes by email or phone call.
Accommodation TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to protected characteristics or status. If you need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at USWAPTDO@td.com.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Sales and Business Development
Industries Banking
#J-18808-Ljbffr