Liberty Military Housing
Service Manager - Bayview Hills
Liberty Military Housing, San Diego, California, United States, 92189
Overview
Liberty Military Housing – Own your passion for service! We’re here to serve those who serve our country by providing military families with comfortable, well‑maintained homes in inviting communities across the United States. With a blend of property management and military backgrounds, our employee‑owners bring a proactive, solution‑oriented mindset and unparalleled empathy for our residents and one another.
We dedicate 150+ hours of professional development annually to each employee‑owner, fostering camaraderie, collaboration, and a people‑first culture. We’re always looking for dedicated team members to help create meaningful results that support our company goals. Our benefits, training, and advancement opportunities enable you to grow a rewarding career as a Liberty Military Housing employee‑owner.
Responsibilities A Day in the Life of a Service Manager:
Schedule and conduct home inspections related to the move‑in/out process, including pre‑move‑in, move‑out, and final inspections.
Coordinate maintenance staff and vendor schedules to align with move‑in deadlines.
Maintain and monitor the make‑ready boards to ensure work is accurately distributed and meets completion timelines.
Provide residents with any charges related to move‑out/final inspection results.
Work with maintenance teams to assign and schedule service requests appropriately and complete them in a timely manner.
Train and supervise other staff members regarding inspections and related service tasks.
Schedule and monitor water intrusion including communicating with residents, following up, and issuing 3‑day notices.
Ensure resident follow‑up so that services rendered are completed to LMH standards and resident satisfaction is achieved.
Address and follow up on customer service concerns reported via the Satisfacts survey.
Promote positive resident relations by responding to concerns and requests promptly.
Maintain various reports, systems or logs (Keytrak, pest control, vendor/product logs, etc.).
Perform administrative and computer tasks, including email communications and data entry into systems such as Payscan, Yardi, and other company‑related systems.
Compose and distribute correspondence/notices (3‑day, move‑out charges, water intrusion, other important resident notices).
Participate in property walks/inspections of grounds, common areas, parking lots, community rooms, make‑readies, and quality control to ensure community standards.
Comply with all federal, state, and local applicable laws, including Fair Housing, OSHA safety regulations, and LMH Standard Operating Procedures and Policies.
Qualifications What You Need for Success:
Minimum of 2 years’ experience in residential property management or a role with extensive customer service.
Preferred experience supervising staff, working with vendors or ordering services (appliances, plumbing, electrical).
Proficiency with personal computers, internet search, email correspondence, Microsoft Office (Word, Excel), and preferred property‑management software such as Yardi, Payscan.
Strong communication and interaction skills with customers, vendors, management, and co‑workers.
Ability to work in a fast‑paced environment, multi‑task, prioritize, and complete duties to meet operational objectives.
Positive and professional demeanor in all interactions under all circumstances.
Valid driver’s license and ability to operate a motor vehicle.
Flexible schedule availability, including weekends, off‑hours, and emergencies.
Willingness to travel to other regional locations for work, training, meetings, and other work‑related activities.
What We Provide You We consider career development, family matters, and health & wellness in our wide range of benefits:
Medical/Dental/Vision Insurance*
Life and AD&D Insurance
401(k) Retirement Plan with company match
Employee Stock Ownership Plan
Incentive Bonus Program
10 Paid holidays per year
40 hours Paid Sick Leave per year**
80 hours Paid Vacation per year**
Pay Range: $27.00 – $31.00 per hour Medical/Dental/Vision insurance eligible after 30 days of full‑time employment. Vacation and sick time are based on hire date.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Other
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Liberty Military Housing – Own your passion for service! We’re here to serve those who serve our country by providing military families with comfortable, well‑maintained homes in inviting communities across the United States. With a blend of property management and military backgrounds, our employee‑owners bring a proactive, solution‑oriented mindset and unparalleled empathy for our residents and one another.
We dedicate 150+ hours of professional development annually to each employee‑owner, fostering camaraderie, collaboration, and a people‑first culture. We’re always looking for dedicated team members to help create meaningful results that support our company goals. Our benefits, training, and advancement opportunities enable you to grow a rewarding career as a Liberty Military Housing employee‑owner.
Responsibilities A Day in the Life of a Service Manager:
Schedule and conduct home inspections related to the move‑in/out process, including pre‑move‑in, move‑out, and final inspections.
Coordinate maintenance staff and vendor schedules to align with move‑in deadlines.
Maintain and monitor the make‑ready boards to ensure work is accurately distributed and meets completion timelines.
Provide residents with any charges related to move‑out/final inspection results.
Work with maintenance teams to assign and schedule service requests appropriately and complete them in a timely manner.
Train and supervise other staff members regarding inspections and related service tasks.
Schedule and monitor water intrusion including communicating with residents, following up, and issuing 3‑day notices.
Ensure resident follow‑up so that services rendered are completed to LMH standards and resident satisfaction is achieved.
Address and follow up on customer service concerns reported via the Satisfacts survey.
Promote positive resident relations by responding to concerns and requests promptly.
Maintain various reports, systems or logs (Keytrak, pest control, vendor/product logs, etc.).
Perform administrative and computer tasks, including email communications and data entry into systems such as Payscan, Yardi, and other company‑related systems.
Compose and distribute correspondence/notices (3‑day, move‑out charges, water intrusion, other important resident notices).
Participate in property walks/inspections of grounds, common areas, parking lots, community rooms, make‑readies, and quality control to ensure community standards.
Comply with all federal, state, and local applicable laws, including Fair Housing, OSHA safety regulations, and LMH Standard Operating Procedures and Policies.
Qualifications What You Need for Success:
Minimum of 2 years’ experience in residential property management or a role with extensive customer service.
Preferred experience supervising staff, working with vendors or ordering services (appliances, plumbing, electrical).
Proficiency with personal computers, internet search, email correspondence, Microsoft Office (Word, Excel), and preferred property‑management software such as Yardi, Payscan.
Strong communication and interaction skills with customers, vendors, management, and co‑workers.
Ability to work in a fast‑paced environment, multi‑task, prioritize, and complete duties to meet operational objectives.
Positive and professional demeanor in all interactions under all circumstances.
Valid driver’s license and ability to operate a motor vehicle.
Flexible schedule availability, including weekends, off‑hours, and emergencies.
Willingness to travel to other regional locations for work, training, meetings, and other work‑related activities.
What We Provide You We consider career development, family matters, and health & wellness in our wide range of benefits:
Medical/Dental/Vision Insurance*
Life and AD&D Insurance
401(k) Retirement Plan with company match
Employee Stock Ownership Plan
Incentive Bonus Program
10 Paid holidays per year
40 hours Paid Sick Leave per year**
80 hours Paid Vacation per year**
Pay Range: $27.00 – $31.00 per hour Medical/Dental/Vision insurance eligible after 30 days of full‑time employment. Vacation and sick time are based on hire date.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Other
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