Docusign
Sr. Sales Strategy and Operations Analyst
Docusign, San Francisco, California, United States, 94199
Sr. Sales Strategy and Operations Analyst
Company Overview:
Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business‑critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e‑signature and contract lifecycle management (CLM).
Job Summary We are seeking a highly technical and analytical Senior Analyst, Sales Strategy & Operations to drive data-driven decision-making and operational excellence across our Sales and Partner organizations, while supporting strategic alignment across the broader global GTM ecosystem. In close partnership with Sales, Partner, and Revenue leaders, this role will own critical analyses, reporting infrastructure, and strategic insights that shape our GTM strategy and performance.
Key Responsibilities
Analyze sales performance, pipeline health, forecasting accuracy, and market trends to identify growth opportunities
Translate data into compelling insights and clear executive‑ready narratives that influence strategic decisions
Partner with Sales, Partner, Marketing, CS, and Finance to align on business goals and KPIs
Act as a trusted advisor to Sales and Partner leaders, providing data-driven insights that influence strategy, territory planning, and investment decisions
Partner closely with Finance, RevOps and Data teams to align GTM analytics with broader business priorities, ensuring consistency in forecasting, goal‑setting, and reporting
Develop executive-ready presentations and dashboards that clearly communicate performance drivers and business impact
Design, build, and enhance dashboards and reporting frameworks in Salesforce, Tableau, and Snowflake
Develop scalable SQL data models and queries to support analysis and recurring insights
Own data pipelines and quality checks to ensure accuracy and reliability of GTM reporting
Identify gaps in sales processes and propose data-driven improvements
Build automated workflows, reporting enhancements, and tools that improve team efficiency and data visibility
Support annual and quarterly planning cycles including forecasting, GTM business reviews and capacity modeling
Work with Sales & Partner leaders to interpret performance metrics and recommend actions
Partner with RevOps and Finance to improve data definitions, governance, and system integrations
Manage multiple projects and deliverables in a fast-paced environment
Basic Qualifications
5+ years of related experience in Sales Operations, Business Analytics, Revenue Operations, or Strategy—ideally in a SaaS environment with a Bachelor’s degree
Experience with SQL (complex joins, CTEs, window functions)
Experience with Snowflake or similar cloud warehouses
Experience with Tableau (dashboard building, calculated fields, LOD expressions)
Experience with Salesforce reporting and CRM analytics
Proven experience working with large, complex datasets and transforming them into actionable insights
Preferred Qualifications
Ability to create clear, crisp executive-level presentations (PowerPoint, Google Slides)
A proactive, curious mindset with a track record of driving automation, improving workflows, and building scalable solutions
Excellent communication skills, with the ability to influence cross-functional stakeholders
Strong attention to detail, ownership mentality, and comfort operating independently
Benefits
Paid Time Off: earned time off, as well as paid company holidays based on region
Paid Parental Leave: up to six months off with your child after birth, adoption or foster care placement
Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
Retirement Plans: select retirement and pension programs with potential for employer contributions
Learning and Development: options for coaching, online courses and education reimbursements
Compassionate Care Leave: paid time off following the loss of a loved one and other life‑changing events
Work Authorization We do not provide visa sponsorship or immigration support for this position. Applicants must be authorized to work in the United States on a full-time, permanent basis without sponsorship.
Equal Opportunity Employer It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can‑do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.
Eligible States This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.
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Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business‑critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e‑signature and contract lifecycle management (CLM).
Job Summary We are seeking a highly technical and analytical Senior Analyst, Sales Strategy & Operations to drive data-driven decision-making and operational excellence across our Sales and Partner organizations, while supporting strategic alignment across the broader global GTM ecosystem. In close partnership with Sales, Partner, and Revenue leaders, this role will own critical analyses, reporting infrastructure, and strategic insights that shape our GTM strategy and performance.
Key Responsibilities
Analyze sales performance, pipeline health, forecasting accuracy, and market trends to identify growth opportunities
Translate data into compelling insights and clear executive‑ready narratives that influence strategic decisions
Partner with Sales, Partner, Marketing, CS, and Finance to align on business goals and KPIs
Act as a trusted advisor to Sales and Partner leaders, providing data-driven insights that influence strategy, territory planning, and investment decisions
Partner closely with Finance, RevOps and Data teams to align GTM analytics with broader business priorities, ensuring consistency in forecasting, goal‑setting, and reporting
Develop executive-ready presentations and dashboards that clearly communicate performance drivers and business impact
Design, build, and enhance dashboards and reporting frameworks in Salesforce, Tableau, and Snowflake
Develop scalable SQL data models and queries to support analysis and recurring insights
Own data pipelines and quality checks to ensure accuracy and reliability of GTM reporting
Identify gaps in sales processes and propose data-driven improvements
Build automated workflows, reporting enhancements, and tools that improve team efficiency and data visibility
Support annual and quarterly planning cycles including forecasting, GTM business reviews and capacity modeling
Work with Sales & Partner leaders to interpret performance metrics and recommend actions
Partner with RevOps and Finance to improve data definitions, governance, and system integrations
Manage multiple projects and deliverables in a fast-paced environment
Basic Qualifications
5+ years of related experience in Sales Operations, Business Analytics, Revenue Operations, or Strategy—ideally in a SaaS environment with a Bachelor’s degree
Experience with SQL (complex joins, CTEs, window functions)
Experience with Snowflake or similar cloud warehouses
Experience with Tableau (dashboard building, calculated fields, LOD expressions)
Experience with Salesforce reporting and CRM analytics
Proven experience working with large, complex datasets and transforming them into actionable insights
Preferred Qualifications
Ability to create clear, crisp executive-level presentations (PowerPoint, Google Slides)
A proactive, curious mindset with a track record of driving automation, improving workflows, and building scalable solutions
Excellent communication skills, with the ability to influence cross-functional stakeholders
Strong attention to detail, ownership mentality, and comfort operating independently
Benefits
Paid Time Off: earned time off, as well as paid company holidays based on region
Paid Parental Leave: up to six months off with your child after birth, adoption or foster care placement
Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
Retirement Plans: select retirement and pension programs with potential for employer contributions
Learning and Development: options for coaching, online courses and education reimbursements
Compassionate Care Leave: paid time off following the loss of a loved one and other life‑changing events
Work Authorization We do not provide visa sponsorship or immigration support for this position. Applicants must be authorized to work in the United States on a full-time, permanent basis without sponsorship.
Equal Opportunity Employer It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can‑do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.
Eligible States This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.
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