Terranea Resort
National Sales Manager
Terranea Resort, Rancho Palos Verdes, California, United States, 90275
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National Sales Manager
role at
Terranea Resort
The National Sales Manager (On Site) role is responsible for generating group business from a national market. The primary objective is to maximize revenue generation and market penetration from within the assigned market. This includes, but is not limited to, nurturing existing good accounts and feeder markets, developing high‑potential markets, and identifying emerging sources of business. The position serves as a Terranea Resort product expert to the group meetings industry and is also responsible for serving as a positive and knowledgeable advocate for the entire Coral Tree Hospitality portfolio. A thorough understanding of direct sales, account management, and the distribution channels related to group room sales is required.
Responsibilities
Apply a proactive and strategic sales approach to business solicitation, including phone solicitation, customer appointments, sales missions/blitzes, trade show participation, online research, and customer engagement.
Dedicate a majority of time to direct telephone sales, email prospecting, online prospecting, and direct cold calls within the assigned market.
Make personal visits to target areas and call on prospective clients located in the specific market.
Book annual meetings, regional meetings, sales meetings, executive‑level meetings, incentive meetings, and leadership meetings from the assigned territory.
Rework and maintain existing account files and solicit new accounts.
Respond to all correspondence from assigned areas and track dates for reworking and follow‑up.
Set‑up site inspections and FAM trips with appropriate on‑site communication, planning, and follow‑through.
Attend trade shows pertinent to the market and participate in meetings, seminars, and functions through membership in related industry associations.
Serve as an active participant in all Coral Tree Hospitality related sales programs, including Synergy Sales, Affinity Team sales, and Strategic Account Teams.
Perform general office duties and assist other personnel as required.
Maintain constant contact with meeting planners and club membership contacts in hotel industry associations.
Maintain a positive working relationship with departments interacting with convention groups.
Develop new accounts by identifying potential new customers through affiliation with associations.
Stay abreast of industry trends and make recommendations for operational changes.
Maintain accurate sales productivity forecasts, manage budgeted expenses, and recap information.
Set‑up and conduct site inspections for the entire property.
May supervise one or more administrative assistants.
Maintain constant contact and excellent relationships with GSO, Representation Firms, and third‑party contacts.
Familiar with the legality of contractual agreements and actively participate in ongoing training opportunities.
Effectively deal with internal and external guests requiring patience, tact, and diplomacy.
Analyze resource reports through Amadeus, Salesforce, Cvent, Knowland, and LinkedIn.
Demonstrate a sound understanding of yield management principles.
Additional Duties & Responsibilities
Identify positive public–relations opportunities emerging in business markets.
Motivate and actively contribute to a productive work environment for associates.
Establish, measure, monitor, and evaluate processes and policies.
Develop direct sales plans for a defined market and evaluate business trends to modify strategies.
Attend department and other property meetings.
Qualifications
Must possess knowledge, skills, and abilities to perform essential functions of the job with or without reasonable accommodation.
Speak English clearly with poise, confidence, and a well‑modulated voice.
Write professionally with correct grammar and punctuation for client and colleague correspondence.
Show fairness to all team members.
Read, interpret, and create business records and statistical reports.
Use mathematical skills to interpret financial information.
Understand government regulations covering business operations.
Make business decisions based on production reports and similar facts.
Plan and organize the work of others.
Possess knowledge of the luxury travel trade industry.
Have experience in strategic account management and advanced business planning acumen.
Maintain an extensive network of travel industry contacts.
Work under stressful conditions and balance multiple commitments simultaneously.
Demonstrate strong customer service aptitude.
Understand budgetary and fiscal responsibility within the department.
Be familiar with all operational areas of the resort.
Exhibit excellent written and verbal communication skills in English with guests, peers, and associates.
Travel frequently as needed.
Experience, Education, & Licensure
College graduate or equivalent industry experience.
Minimum 3 years’ experience as a manager within a resort sales & marketing department, preferably a four‑star property with more than 350 rooms.
Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint; experience with Opera PMS and Agency360 is desirable.
Miscellaneous Skills
Mathematical skills to add, subtract, multiply, and divide all units of measure.
Compensation Base Pay Start Rate: $85,000/Yr. – $95,000/Yr + Sales Incentives
We offer a competitive benefit package for full‑time, regular team members that includes group medical, dental, vision, life, and disability benefits; participation in a pre‑tax flexible benefit plan for healthcare and dependent care reimbursement; an employee assistance program; paid time off/sick time; and a 401(k) plan with a company match.
Seniority Level Mid‑Senior level
Employment Type Contract
Job Function Sales and Business Development
Industries Hospitality
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National Sales Manager
role at
Terranea Resort
The National Sales Manager (On Site) role is responsible for generating group business from a national market. The primary objective is to maximize revenue generation and market penetration from within the assigned market. This includes, but is not limited to, nurturing existing good accounts and feeder markets, developing high‑potential markets, and identifying emerging sources of business. The position serves as a Terranea Resort product expert to the group meetings industry and is also responsible for serving as a positive and knowledgeable advocate for the entire Coral Tree Hospitality portfolio. A thorough understanding of direct sales, account management, and the distribution channels related to group room sales is required.
Responsibilities
Apply a proactive and strategic sales approach to business solicitation, including phone solicitation, customer appointments, sales missions/blitzes, trade show participation, online research, and customer engagement.
Dedicate a majority of time to direct telephone sales, email prospecting, online prospecting, and direct cold calls within the assigned market.
Make personal visits to target areas and call on prospective clients located in the specific market.
Book annual meetings, regional meetings, sales meetings, executive‑level meetings, incentive meetings, and leadership meetings from the assigned territory.
Rework and maintain existing account files and solicit new accounts.
Respond to all correspondence from assigned areas and track dates for reworking and follow‑up.
Set‑up site inspections and FAM trips with appropriate on‑site communication, planning, and follow‑through.
Attend trade shows pertinent to the market and participate in meetings, seminars, and functions through membership in related industry associations.
Serve as an active participant in all Coral Tree Hospitality related sales programs, including Synergy Sales, Affinity Team sales, and Strategic Account Teams.
Perform general office duties and assist other personnel as required.
Maintain constant contact with meeting planners and club membership contacts in hotel industry associations.
Maintain a positive working relationship with departments interacting with convention groups.
Develop new accounts by identifying potential new customers through affiliation with associations.
Stay abreast of industry trends and make recommendations for operational changes.
Maintain accurate sales productivity forecasts, manage budgeted expenses, and recap information.
Set‑up and conduct site inspections for the entire property.
May supervise one or more administrative assistants.
Maintain constant contact and excellent relationships with GSO, Representation Firms, and third‑party contacts.
Familiar with the legality of contractual agreements and actively participate in ongoing training opportunities.
Effectively deal with internal and external guests requiring patience, tact, and diplomacy.
Analyze resource reports through Amadeus, Salesforce, Cvent, Knowland, and LinkedIn.
Demonstrate a sound understanding of yield management principles.
Additional Duties & Responsibilities
Identify positive public–relations opportunities emerging in business markets.
Motivate and actively contribute to a productive work environment for associates.
Establish, measure, monitor, and evaluate processes and policies.
Develop direct sales plans for a defined market and evaluate business trends to modify strategies.
Attend department and other property meetings.
Qualifications
Must possess knowledge, skills, and abilities to perform essential functions of the job with or without reasonable accommodation.
Speak English clearly with poise, confidence, and a well‑modulated voice.
Write professionally with correct grammar and punctuation for client and colleague correspondence.
Show fairness to all team members.
Read, interpret, and create business records and statistical reports.
Use mathematical skills to interpret financial information.
Understand government regulations covering business operations.
Make business decisions based on production reports and similar facts.
Plan and organize the work of others.
Possess knowledge of the luxury travel trade industry.
Have experience in strategic account management and advanced business planning acumen.
Maintain an extensive network of travel industry contacts.
Work under stressful conditions and balance multiple commitments simultaneously.
Demonstrate strong customer service aptitude.
Understand budgetary and fiscal responsibility within the department.
Be familiar with all operational areas of the resort.
Exhibit excellent written and verbal communication skills in English with guests, peers, and associates.
Travel frequently as needed.
Experience, Education, & Licensure
College graduate or equivalent industry experience.
Minimum 3 years’ experience as a manager within a resort sales & marketing department, preferably a four‑star property with more than 350 rooms.
Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint; experience with Opera PMS and Agency360 is desirable.
Miscellaneous Skills
Mathematical skills to add, subtract, multiply, and divide all units of measure.
Compensation Base Pay Start Rate: $85,000/Yr. – $95,000/Yr + Sales Incentives
We offer a competitive benefit package for full‑time, regular team members that includes group medical, dental, vision, life, and disability benefits; participation in a pre‑tax flexible benefit plan for healthcare and dependent care reimbursement; an employee assistance program; paid time off/sick time; and a 401(k) plan with a company match.
Seniority Level Mid‑Senior level
Employment Type Contract
Job Function Sales and Business Development
Industries Hospitality
#J-18808-Ljbffr