Clear Street LLC.
Senior Production Engineer - Application Support Lead - Futures Engineering New
Clear Street LLC., Chicago, Illinois, United States, 60290
Chicago, IL
About Clear Street Clear Street is modernizing the brokerage ecosystem. Founded in 2018, Clear Street is a diversified financial services firm that replaces legacy infrastructure across capital markets. We designed a cloud-native clearing and custody system for today’s complex, global market. Our proprietary prime brokerage platform adds significant efficiency, while focusing on minimizing risk, redundancy, and cost for clients. Our goal is to create a single source‑of‑truth platform for every asset class, in every country, and in any currency. By combining highly-skilled product and engineering talent with seasoned finance professionals, we’re building the essentials to compete in today’s fast‑paced markets.
Senior Application Support Lead The role oversees support operations for our enterprise futures (cleared derivatives) back‑office system built on Java and ReactJS, and deployed using Kubernetes and Docker. This senior role combines hands‑on technical support, team leadership, and strategic oversight to ensure seamless application performance and exceptional user support.
Key Responsibilities
Technical Support: Provide advanced troubleshooting for complex application issues, including Java/ReactJS code‑level analysis, database queries, and Kubernetes/Docker environment diagnostics.
Team Leadership: Manage a team of application support analysts, providing mentorship, training, and performance evaluations.
Ticket Management: Oversee triage, prioritization, and resolution of support tickets, ensuring SLAs are met and escalations are handled efficiently.
Application Configuration: Lead complex configuration tasks such as system integrations and custom module deployments in collaboration with development teams.
Incident Management: Act as the primary point of escalation for major incidents and coordinate with infrastructure, development, and client teams to minimize downtime.
Process Improvement: Develop and implement support processes, including automated monitoring, knowledge‑base enhancements, and proactive issue detection.
Stakeholder Communication: Liaise with clients, product managers, and senior leadership to provide updates on support metrics, system performance, and improvement initiatives.
System Monitoring: Utilize advanced monitoring tools to proactively identify performance bottlenecks and coordinate with DevOps to optimize deployments.
Documentation and Training: Create and maintain comprehensive technical documentation and deliver training to support staff and end‑users.
Strategic Planning: Contribute to the roadmap for support operations, aligning with business goals and client needs.
Qualifications & Skills
Experience: 5–8 years in application support, with at least 2 years in a senior or leadership role, ideally in financial services or fintech.
Technical Skills:
Knowledge of Java and ReactJS, debugging and log analysis.
Hands‑on experience with Kubernetes and Docker deployment troubleshooting.
Familiarity with monitoring tools (e.g., Datadog) and notifications services such as PagerDuty.
Experience with ticketing systems such as Jira.
Domain Knowledge: Deep understanding of cleared derivatives, futures, or back‑office operations in financial markets.
Leadership: Proven ability to lead and motivate a support team; strong decision‑making and problem‑solving skills in high‑pressure environments.
Soft Skills: Excellent communication and interpersonal skills; strategic mindset with a focus on continuous improvement.
Availability: Willingness to be on‑call for critical incidents and manage team on‑call schedules.
Salary & Compensation The base salary range for this role is $155,000–$185,000, based on experience and location. Salary represents base only and does not include other elements such as bonuses or equity.
Benefits Competitive compensation packages with company equity, 401(k) matching, gender‑neutral parental leave, and full medical, dental and vision insurance. Employees are required to work in the office 4 days per week. In‑office benefits include lunch stipends, fully stocked kitchens, happy hours, a great location, and amazing views.
Equal Employment Opportunity We are a proud equal‑opportunity employer. Our belief has always been that we are better as a business when we are all together in person. We help each other through challenges and celebrate each other’s successes. Our culture promotes collaboration. We are proud to be an equal‑opportunity employer. As set forth in Clear Street’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.
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About Clear Street Clear Street is modernizing the brokerage ecosystem. Founded in 2018, Clear Street is a diversified financial services firm that replaces legacy infrastructure across capital markets. We designed a cloud-native clearing and custody system for today’s complex, global market. Our proprietary prime brokerage platform adds significant efficiency, while focusing on minimizing risk, redundancy, and cost for clients. Our goal is to create a single source‑of‑truth platform for every asset class, in every country, and in any currency. By combining highly-skilled product and engineering talent with seasoned finance professionals, we’re building the essentials to compete in today’s fast‑paced markets.
Senior Application Support Lead The role oversees support operations for our enterprise futures (cleared derivatives) back‑office system built on Java and ReactJS, and deployed using Kubernetes and Docker. This senior role combines hands‑on technical support, team leadership, and strategic oversight to ensure seamless application performance and exceptional user support.
Key Responsibilities
Technical Support: Provide advanced troubleshooting for complex application issues, including Java/ReactJS code‑level analysis, database queries, and Kubernetes/Docker environment diagnostics.
Team Leadership: Manage a team of application support analysts, providing mentorship, training, and performance evaluations.
Ticket Management: Oversee triage, prioritization, and resolution of support tickets, ensuring SLAs are met and escalations are handled efficiently.
Application Configuration: Lead complex configuration tasks such as system integrations and custom module deployments in collaboration with development teams.
Incident Management: Act as the primary point of escalation for major incidents and coordinate with infrastructure, development, and client teams to minimize downtime.
Process Improvement: Develop and implement support processes, including automated monitoring, knowledge‑base enhancements, and proactive issue detection.
Stakeholder Communication: Liaise with clients, product managers, and senior leadership to provide updates on support metrics, system performance, and improvement initiatives.
System Monitoring: Utilize advanced monitoring tools to proactively identify performance bottlenecks and coordinate with DevOps to optimize deployments.
Documentation and Training: Create and maintain comprehensive technical documentation and deliver training to support staff and end‑users.
Strategic Planning: Contribute to the roadmap for support operations, aligning with business goals and client needs.
Qualifications & Skills
Experience: 5–8 years in application support, with at least 2 years in a senior or leadership role, ideally in financial services or fintech.
Technical Skills:
Knowledge of Java and ReactJS, debugging and log analysis.
Hands‑on experience with Kubernetes and Docker deployment troubleshooting.
Familiarity with monitoring tools (e.g., Datadog) and notifications services such as PagerDuty.
Experience with ticketing systems such as Jira.
Domain Knowledge: Deep understanding of cleared derivatives, futures, or back‑office operations in financial markets.
Leadership: Proven ability to lead and motivate a support team; strong decision‑making and problem‑solving skills in high‑pressure environments.
Soft Skills: Excellent communication and interpersonal skills; strategic mindset with a focus on continuous improvement.
Availability: Willingness to be on‑call for critical incidents and manage team on‑call schedules.
Salary & Compensation The base salary range for this role is $155,000–$185,000, based on experience and location. Salary represents base only and does not include other elements such as bonuses or equity.
Benefits Competitive compensation packages with company equity, 401(k) matching, gender‑neutral parental leave, and full medical, dental and vision insurance. Employees are required to work in the office 4 days per week. In‑office benefits include lunch stipends, fully stocked kitchens, happy hours, a great location, and amazing views.
Equal Employment Opportunity We are a proud equal‑opportunity employer. Our belief has always been that we are better as a business when we are all together in person. We help each other through challenges and celebrate each other’s successes. Our culture promotes collaboration. We are proud to be an equal‑opportunity employer. As set forth in Clear Street’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.
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