Arhaus
Description
The Director, Site Merchandising will be accountable for developing and implementing a cohesive, integrated product strategy for Arhaus.com that aligns with overall business objectives. This role is responsible for managing product assortment, delivering consistent customer experiences, and supporting the achievement of company sales targets. The position reports to the VP Buying.
Essential Duties & Responsibilities
Strategy Development:
Create and implement a comprehensive omnichannel merchandising strategy that supports the business. This involves using product selling, site engagement, and customer data to identify trends, curate product assortments, and align with Total Company as well as E‑Commerce sales and profitability goals.
Team Leadership:
Manage a team of omnichannel assistant merchants, responsible for product set‑up, product maintenance, and regular site audits.
Product Management:
Ensure the accuracy, completeness, and consistency of all product information on Arhaus.com, optimizing presentation to support discovery, engagement, and purchase decisions.
Product Life Cycle: Bring new items to life, support current assortment, and exit discontinued products.
SKU Creation and Maintenance: Link product information management systems to the E‑Commerce platform.
Customer‑facing information accuracy: Product naming, descriptions, specifications, dimensions, pricing, imagery, SKUs, availability messaging, and more.
Product Presentation:
Ensure products are presented compellingly across Arhaus.com through product landing pages, product detail pages, cross‑selling placements, and other feature areas, keeping both Total Company and E‑Commerce selling performance top of mind.
Cross‑functional Collaboration:
Build strong partnerships with the E‑Commerce, Marketing, Creative, and Analytics teams to optimize merchandising strategies and innovate new customer experience opportunities.
Performance Analysis:
Leverage reporting from the E‑Commerce Analytics team to analyze product sales and site engagement, keeping team members informed and collaborating on adjustments to maximize sales.
Marketing Collaboration:
Partner with Marketing to develop and execute omnichannel product campaigns.
Brand Representation:
Align with E‑Commerce and Marketing to balance brand strategy with sales‑driving techniques.
Requirements
3–5 years of experience in merchandising or buying within an omnichannel retail environment. E‑Commerce and online merchandising experience preferred.
Strong managerial and leadership skills with a demonstrated track record of setting clear goals, providing constructive feedback, and fostering a high‑performance culture.
Experience with merchandising and retail analytics software, e‑commerce platforms, product information management, and inventory management systems.
Excellent communication and interpersonal skills to build strong relationships with cross‑functional internal teams and outside partners.
Strategic and creative mindset, with a customer‑centric approach to merchandising.
Leadership and project management skills to oversee multiple initiatives simultaneously.
Strong knowledge of e‑Commerce businesses.
Strong analytical skills with the ability to interpret data and forecast trends.
A bachelor’s degree in merchandising, business, or a related field.
Arhaus is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Arhaus is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Arhaus are based on business needs, job requirements, and individual qualifications, without regard to race, color, sex, sexual orientation, gender identity, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Arhaus will not tolerate discrimination or harassment based on any of these characteristics. Arhaus encourages applicants of all ages.
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Essential Duties & Responsibilities
Strategy Development:
Create and implement a comprehensive omnichannel merchandising strategy that supports the business. This involves using product selling, site engagement, and customer data to identify trends, curate product assortments, and align with Total Company as well as E‑Commerce sales and profitability goals.
Team Leadership:
Manage a team of omnichannel assistant merchants, responsible for product set‑up, product maintenance, and regular site audits.
Product Management:
Ensure the accuracy, completeness, and consistency of all product information on Arhaus.com, optimizing presentation to support discovery, engagement, and purchase decisions.
Product Life Cycle: Bring new items to life, support current assortment, and exit discontinued products.
SKU Creation and Maintenance: Link product information management systems to the E‑Commerce platform.
Customer‑facing information accuracy: Product naming, descriptions, specifications, dimensions, pricing, imagery, SKUs, availability messaging, and more.
Product Presentation:
Ensure products are presented compellingly across Arhaus.com through product landing pages, product detail pages, cross‑selling placements, and other feature areas, keeping both Total Company and E‑Commerce selling performance top of mind.
Cross‑functional Collaboration:
Build strong partnerships with the E‑Commerce, Marketing, Creative, and Analytics teams to optimize merchandising strategies and innovate new customer experience opportunities.
Performance Analysis:
Leverage reporting from the E‑Commerce Analytics team to analyze product sales and site engagement, keeping team members informed and collaborating on adjustments to maximize sales.
Marketing Collaboration:
Partner with Marketing to develop and execute omnichannel product campaigns.
Brand Representation:
Align with E‑Commerce and Marketing to balance brand strategy with sales‑driving techniques.
Requirements
3–5 years of experience in merchandising or buying within an omnichannel retail environment. E‑Commerce and online merchandising experience preferred.
Strong managerial and leadership skills with a demonstrated track record of setting clear goals, providing constructive feedback, and fostering a high‑performance culture.
Experience with merchandising and retail analytics software, e‑commerce platforms, product information management, and inventory management systems.
Excellent communication and interpersonal skills to build strong relationships with cross‑functional internal teams and outside partners.
Strategic and creative mindset, with a customer‑centric approach to merchandising.
Leadership and project management skills to oversee multiple initiatives simultaneously.
Strong knowledge of e‑Commerce businesses.
Strong analytical skills with the ability to interpret data and forecast trends.
A bachelor’s degree in merchandising, business, or a related field.
Arhaus is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Arhaus is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Arhaus are based on business needs, job requirements, and individual qualifications, without regard to race, color, sex, sexual orientation, gender identity, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Arhaus will not tolerate discrimination or harassment based on any of these characteristics. Arhaus encourages applicants of all ages.
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