Experience Kilohana
JOB SUMMARY
The Local and Group Sales Manager is responsible for driving revenue through on-island sales channels and cultivating relationships within the local tourism and hospitality community. This position focuses on concierge partnerships, corporate and convention group bookings, and private event sales. This is a relationship-heavy, field-oriented role requiring regular in-person interaction with hotel concierges, activity desks, and convention sales representatives. The ideal candidate combines interpersonal skill with sales strategy—building long‑term partnerships that generate consistent bookings and brand loyalty.
DUTIES, RESPONSIBILITIES, & EXPECTATIONS Concierge & On-Island Sales
Develop, maintain, and strengthen relationships with over 40 concierge desks, tour desks, and activity resellers across the island.
Conduct regular in-person visits, presentations, and product updates to hospitality partners.
Provide collateral, promotional materials, and up‑to‑date booking information to all concierge and front‑line partners.
Serve as the primary point of contact for all concierge‑related sales activity and issue resolution.
Group, Corporate & Convention Sales
Identify, solicit, and close corporate groups, conventions, incentive trips, and private performance bookings.
Work closely with VCB Convention Sales and other destination marketing organizations to attract group business.
Prepare customized proposals, pricing, and presentations for group and private event opportunities.
Coordinate with operations and marketing teams to deliver seamless group experiences and ensure brand consistency.
Track all inquiries and follow up diligently to maximize conversion rates.
Community & Partner Engagement
Represent the organization at networking events, trade shows, and industry gatherings.
Build long‑term relationships with key hotel partners, DMCs (Destination Management Companies), and local business leaders.
Collaborate with the Director of Sales and marketing partners (e.g., Von Mack) to align promotions and group offers.
Support public relations and partnership initiatives that enhance the company’s visibility within the community.
Sales Tracking & Reporting
Maintain an updated CRM or sales tracking system with detailed notes, follow‑up actions, and performance data.
Report weekly on:
Concierge visits completed
Leads generated and converted
Group inquiries and bookings
Revenue progress versus goals
Analyze sales trends and provide feedback on pricing, promotions, and partner performance.
EDUCATION & EXPERIENCE
Bachelor’s degree in Business, Marketing, Hospitality, or related field preferred.
3–5 years of sales experience within hospitality, attractions, tourism, or entertainment industries.
Proven ability to build and sustain long‑term professional relationships.
Strong understanding of the local tourism ecosystem and key distribution channels.
Excellent communication, negotiation, and presentation skills.
Proficient with CRM platforms and basic reporting tools (e.g., Salesforce, HubSpot, Excel).
Self‑motivated and comfortable working independently in the field.
Valid driver’s license and reliable transportation required.
PERFORMANCE EXPECTATIONS
Demonstrates a strong work ethic, high degree of professionalism, and positive attitude.
Maintains the utmost confidentiality.
Utilizes excellent verbal and written communication, people skills, and a positive, can‑do attitude with co‑workers, clients, members, and the community, and in all work product.
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DUTIES, RESPONSIBILITIES, & EXPECTATIONS Concierge & On-Island Sales
Develop, maintain, and strengthen relationships with over 40 concierge desks, tour desks, and activity resellers across the island.
Conduct regular in-person visits, presentations, and product updates to hospitality partners.
Provide collateral, promotional materials, and up‑to‑date booking information to all concierge and front‑line partners.
Serve as the primary point of contact for all concierge‑related sales activity and issue resolution.
Group, Corporate & Convention Sales
Identify, solicit, and close corporate groups, conventions, incentive trips, and private performance bookings.
Work closely with VCB Convention Sales and other destination marketing organizations to attract group business.
Prepare customized proposals, pricing, and presentations for group and private event opportunities.
Coordinate with operations and marketing teams to deliver seamless group experiences and ensure brand consistency.
Track all inquiries and follow up diligently to maximize conversion rates.
Community & Partner Engagement
Represent the organization at networking events, trade shows, and industry gatherings.
Build long‑term relationships with key hotel partners, DMCs (Destination Management Companies), and local business leaders.
Collaborate with the Director of Sales and marketing partners (e.g., Von Mack) to align promotions and group offers.
Support public relations and partnership initiatives that enhance the company’s visibility within the community.
Sales Tracking & Reporting
Maintain an updated CRM or sales tracking system with detailed notes, follow‑up actions, and performance data.
Report weekly on:
Concierge visits completed
Leads generated and converted
Group inquiries and bookings
Revenue progress versus goals
Analyze sales trends and provide feedback on pricing, promotions, and partner performance.
EDUCATION & EXPERIENCE
Bachelor’s degree in Business, Marketing, Hospitality, or related field preferred.
3–5 years of sales experience within hospitality, attractions, tourism, or entertainment industries.
Proven ability to build and sustain long‑term professional relationships.
Strong understanding of the local tourism ecosystem and key distribution channels.
Excellent communication, negotiation, and presentation skills.
Proficient with CRM platforms and basic reporting tools (e.g., Salesforce, HubSpot, Excel).
Self‑motivated and comfortable working independently in the field.
Valid driver’s license and reliable transportation required.
PERFORMANCE EXPECTATIONS
Demonstrates a strong work ethic, high degree of professionalism, and positive attitude.
Maintains the utmost confidentiality.
Utilizes excellent verbal and written communication, people skills, and a positive, can‑do attitude with co‑workers, clients, members, and the community, and in all work product.
#J-18808-Ljbffr