Siemens Healthineers
Service Technician - MI SPECT Systems (Applications & Connectivity Specialist)
Siemens Healthineers, Hoffman Estates, Illinois, us, 60179
Molecular Imaging SPECT Systems (Applications & Connectivity Specialist)
Join Siemens Healthineers as a seasoned SPECT specialist, focusing on complex application and connectivity challenges for Siemens molecular imaging SPECT systems.
Job Summary We are seeking an experienced Service Technician with expertise in Siemens molecular imaging SPECT systems (Symbia, Symbia Intevo, Symbia Evo, Pro.Specta, etc.) to serve as an escalation point for complex application, software, and connectivity‑related customer issues. This customer‑facing technical role focuses on rapid resolution of DICOM, PACS, network connectivity, software installation, and Syngo configuration problems. The position combines remote support with occasional on‑site escalation visits and requires exceptional troubleshooting skills, customer communication and ownership of high‑impact cases through resolution.
Primary Responsibilities
Act as the escalation owner for customer complaints related to DICOM conformance, image transfer failures, modality worklist issues, storage commitment, and query/retrieve problems.
PACS integration issues with all major vendors – Sectra, GE, Philips, Agfa, McKesson, Fuji, etc.
Network connectivity, firewall/port configuration, VPN, and HIS/RIS interface problems.
Software installations, upgrades, patches, and update instruction procedures.
Syngo platform configuration (syngo.via, syngo.plaza, MI Applications, acquisition consoles, e.soft, etc.).
Perform remote diagnostic sessions via TeamViewer and other remote tools and conduct on‑site visits when remote resolution is not possible.
Reproduce customer‑reported issues in laboratory or virtual environments, create test cases, and validate fixes.
Collaborate closely with Level 1 support, Field Service Engineers, Applications Specialists, and R&D/Factory Support teams.
Document all cases thoroughly in Solution@Sense and service tools, create knowledge‑base articles, and contribute to known‑issue databases.
Drive critical situations (system down, major clinical impact) to resolution with clear customer communication and executive updates when required.
Conduct proactive health checks and post‑installation connectivity/verification audits when needed.
Required Qualifications & Experience
Minimum 5 + years hands‑on experience supporting Siemens SPECT or SPECT/CT systems (Symbia family strongly preferred) in a clinical environment.
Expert‑level knowledge of Syngo acquisition and processing software (MI Cardiology, MI Neurology, MI Oncology, MI General packages).
Advanced DICOM troubleshooting skills (analyze DICOM headers, use tools like DicomPing, Offis DCMTK, Wireshark for DICOM traffic).
Proven experience resolving PACS connectivity issues across multiple vendor platforms.
Strong understanding of Windows Server/Client OS, SQL databases, virtualization (VMware/Hyper‑V), and networking (TCP/IP, VLANs, routing, firewalls).
Experience with IHE integration profiles (SWF, PIR, CPI, etc.) and HL7 interfaces.
Excellent customer communication skills, ability to manage frustrated clinical staff and de‑scale high‑pressure situations.
Ability to travel up to 30 % for on‑site escalations (primarily domestic, occasional international).
Preferred Qualifications
Siemens Factory Training certifications (Symbia, syngo.via, MI Applications).
CIIP (Certified Imaging Informatics Professional) or PARCA certification.
Experience with NM‑specific software (Cedars QGS/QPS, Emory Cardiac Toolbox, 4DM, Corridor4DM).
Familiarity with cybersecurity requirements in healthcare (HIPAA, FDA cybersecurity guidelines).
Previous escalation or Level 3 support role experience.
Location & Work Arrangement
Hoffman Estates, United States, Chicago (prefer candidates near major airports).
Company provides laptop, phone, test equipment, and home office allowance for field escalation work.
Compensation & Benefits Base pay range: $83,220 – $124,840 (varies by geography, skills, experience, and other qualifications).
Benefits include medical, dental, vision insurance, 401(k) retirement plan, life insurance, long‑term and short‑term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time.
Equal Employment Opportunity Statement Siemens Healthineers is an Equal Opportunity and Aff… (full statement continues) …
EEO is the Law Applicants and employees are protected under Federal law from discrimination. To learn more, click here.
Reasonable Accommodations Siemens Healthineers is committed to equal employment opportunity. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you require a reasonable accommodation in completing a job application, interviewing, completing any pre‑employment testing or otherwise participating in the employee selection process, please fill out the accommodations form here. If you’re unable to complete the form, you can reach out to our HR People Connect People Contact Center for support at peopleconnectvendorsnam.func@siemens-healthineers.com. Please note HR People Connect People Contact Center will not have visibility of your application or interview status.
California Privacy Notice California residents have the right to receive additional notices about their personal information. To learn more, click here.
Export Control “A successful candidate must be able to work with controlled technology in accordance with US export control law.” “It is Siemens Healthineers’ policy to comply fully and completely with all United States export control laws and regulations, including those implemented by the Department of Commerce through the Export Administration Regulations (EAR), by the Department of State through the International Traffic in Arms Regulations (ITAR), and by the Treasury Department through the Office of Foreign Assets Control (OFAC) sanctions regulations.”
Data Privacy We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open. Register here to get started.
Beware of Job Scams Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Siemens Healthineers career site.
To all recruitment agencies Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias, employees, or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes.
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Job Summary We are seeking an experienced Service Technician with expertise in Siemens molecular imaging SPECT systems (Symbia, Symbia Intevo, Symbia Evo, Pro.Specta, etc.) to serve as an escalation point for complex application, software, and connectivity‑related customer issues. This customer‑facing technical role focuses on rapid resolution of DICOM, PACS, network connectivity, software installation, and Syngo configuration problems. The position combines remote support with occasional on‑site escalation visits and requires exceptional troubleshooting skills, customer communication and ownership of high‑impact cases through resolution.
Primary Responsibilities
Act as the escalation owner for customer complaints related to DICOM conformance, image transfer failures, modality worklist issues, storage commitment, and query/retrieve problems.
PACS integration issues with all major vendors – Sectra, GE, Philips, Agfa, McKesson, Fuji, etc.
Network connectivity, firewall/port configuration, VPN, and HIS/RIS interface problems.
Software installations, upgrades, patches, and update instruction procedures.
Syngo platform configuration (syngo.via, syngo.plaza, MI Applications, acquisition consoles, e.soft, etc.).
Perform remote diagnostic sessions via TeamViewer and other remote tools and conduct on‑site visits when remote resolution is not possible.
Reproduce customer‑reported issues in laboratory or virtual environments, create test cases, and validate fixes.
Collaborate closely with Level 1 support, Field Service Engineers, Applications Specialists, and R&D/Factory Support teams.
Document all cases thoroughly in Solution@Sense and service tools, create knowledge‑base articles, and contribute to known‑issue databases.
Drive critical situations (system down, major clinical impact) to resolution with clear customer communication and executive updates when required.
Conduct proactive health checks and post‑installation connectivity/verification audits when needed.
Required Qualifications & Experience
Minimum 5 + years hands‑on experience supporting Siemens SPECT or SPECT/CT systems (Symbia family strongly preferred) in a clinical environment.
Expert‑level knowledge of Syngo acquisition and processing software (MI Cardiology, MI Neurology, MI Oncology, MI General packages).
Advanced DICOM troubleshooting skills (analyze DICOM headers, use tools like DicomPing, Offis DCMTK, Wireshark for DICOM traffic).
Proven experience resolving PACS connectivity issues across multiple vendor platforms.
Strong understanding of Windows Server/Client OS, SQL databases, virtualization (VMware/Hyper‑V), and networking (TCP/IP, VLANs, routing, firewalls).
Experience with IHE integration profiles (SWF, PIR, CPI, etc.) and HL7 interfaces.
Excellent customer communication skills, ability to manage frustrated clinical staff and de‑scale high‑pressure situations.
Ability to travel up to 30 % for on‑site escalations (primarily domestic, occasional international).
Preferred Qualifications
Siemens Factory Training certifications (Symbia, syngo.via, MI Applications).
CIIP (Certified Imaging Informatics Professional) or PARCA certification.
Experience with NM‑specific software (Cedars QGS/QPS, Emory Cardiac Toolbox, 4DM, Corridor4DM).
Familiarity with cybersecurity requirements in healthcare (HIPAA, FDA cybersecurity guidelines).
Previous escalation or Level 3 support role experience.
Location & Work Arrangement
Hoffman Estates, United States, Chicago (prefer candidates near major airports).
Company provides laptop, phone, test equipment, and home office allowance for field escalation work.
Compensation & Benefits Base pay range: $83,220 – $124,840 (varies by geography, skills, experience, and other qualifications).
Benefits include medical, dental, vision insurance, 401(k) retirement plan, life insurance, long‑term and short‑term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time.
Equal Employment Opportunity Statement Siemens Healthineers is an Equal Opportunity and Aff… (full statement continues) …
EEO is the Law Applicants and employees are protected under Federal law from discrimination. To learn more, click here.
Reasonable Accommodations Siemens Healthineers is committed to equal employment opportunity. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you require a reasonable accommodation in completing a job application, interviewing, completing any pre‑employment testing or otherwise participating in the employee selection process, please fill out the accommodations form here. If you’re unable to complete the form, you can reach out to our HR People Connect People Contact Center for support at peopleconnectvendorsnam.func@siemens-healthineers.com. Please note HR People Connect People Contact Center will not have visibility of your application or interview status.
California Privacy Notice California residents have the right to receive additional notices about their personal information. To learn more, click here.
Export Control “A successful candidate must be able to work with controlled technology in accordance with US export control law.” “It is Siemens Healthineers’ policy to comply fully and completely with all United States export control laws and regulations, including those implemented by the Department of Commerce through the Export Administration Regulations (EAR), by the Department of State through the International Traffic in Arms Regulations (ITAR), and by the Treasury Department through the Office of Foreign Assets Control (OFAC) sanctions regulations.”
Data Privacy We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open. Register here to get started.
Beware of Job Scams Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Siemens Healthineers career site.
To all recruitment agencies Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias, employees, or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes.
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