Tidio
Senior QA Engineer
– Tidio
Salary:
16,000 – 20,000 PLN on B2B or 13,200 – 16,600 PLN gross on UoP
Tidio
is a customer service platform that aligns AI and people, helping businesses scale while keeping human touch. Working at Tidio means impacting thousands of companies and millions of users.
A few facts about us:
Our product is one of the world’s leading AI customer service solutions, and our goal is to become no. 1.
We are among the Top 50 AI and Customer Service Products in G2’s Best Software Awards 2024.
We currently rate at 4.7/5 in both Shopify and G2.
Our ML team was among the first in the world to launch an AI agent (Lyro) for customer service!
Every month, our widget is viewed by 350 million unique users, which is 4% of the global population.
Currently, we hire over 150 fantastic people.
How we work in the Tech Team
The Tech team is the biggest in Tidio, with
over 40 people .
We like to be on top of tech, so we use
the newest versions
of technologies.
We review our code and care about its
quality and test coverage .
We offer the
possibility of growing in different technologies
(e.g., NodeJS, AWS, Docker, or Machine Learning) or paths (e.g., leadership).
We exchange experiences in our
guilds
– QA, Backend, and Frontend.
We have
internal lightning talks
and many training opportunities (i.e., Scrum PSD).
Responsibilities
Care about
quality
in every stage of the software development life cycle.
Write
e2e tests
in
Playwright .
Perform exploratory testing of new features.
Prepare test plans and determine what needs to be automated.
Contribute to the incident management process by classifying reported issues.
Assess testing frameworks
to find opportunities for improvement in efficiency and effectiveness.
Work with two technical teams simultaneously (8 engineers, the product designer, the product manager, and the engineering manager).
Cooperate with Product & Technology Teams to establish new and improve existing quality practices.
Impact on identifying and driving testing processes’ improvements by actively participating in QA Guild meetings and other Technology department initiatives.
Champion a culture of quality, mentoring teammates, and influencing the broader engineering organisation toward excellence.
Qualifications
Have
5+ years
of experience in Quality Engineering/Assistance.
Are an expert in designing and maintaining scalable
end-to-end tests .
Have hands‑on expertise with
automation frameworks , preferably Playwright or Cypress.
Have a strong understanding of
Frontend–Backend
architecture and REST APIs, and how they shape testing and automation strategies.
Validate production releases, monitor
key metrics and feedback , and help diagnose issues.
Track and continuously improve quality metrics.
Stay current with new tools and practices (including AI/ML‑assisted testing) and recommend adoption.
Promote best practices in testing and automation across the organization.
Show the “getting things done” attitude, proactively solving issues, and taking ownership of new initiatives.
Proficiency in
English
and strong communication skills.
Bonus Skills
Experience in mobile application testing automation, e.g., Appium.
React knowledge of DOM elements and components in terms of E2E frameworks integration.
Experience with Email deliverability (DNS, SMTP, DMARC).
Experience ensuring software performance, scalability, security, compliance (e.g., GDPR), and user experience.
Experience supporting performance, load, stress, and security testing when needed.
Experience with Meta integrations (Facebook, Instagram, WhatsApp).
Experience with AI‑powered systems.
Experience with Backend or Frontend development.
SaaS startup/scaleup company experience.
Offer
Salary: 16,000 – 20,000 PLN on B2B or 13,200 – 16,600 PLN gross on UoP.
Remote work model with flexible hours.
Possibility to work from one of our offices in Szczecin/Warsaw or access to coworking spaces.
26 days off guaranteed in a year.
Great development opportunities – company‑supported courses and conferences.
Individual work tools—MacBook Pro, Dell screen, JBL headphones; you can tailor the equipment to your needs.
Mental well‑being program – individual therapy sessions and resources for employees.
Free access to one of the most popular e‑book/audiobook services.
Regular social events (company‑wide offsites, team events).
Application Process
Call with a recruiter.
Task.
Tech interview with our QA Engineers.
Final interview with Hiring Manager and Head of Engineering.
Offer and fireworks .
Diversity Statement One of Tidio’s core values is to play fair. Therefore, we treat all candidates equally. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status. This means recruitment and selection of talent to Tidio is only based on individual merit and qualifications directly related to professional competence.
Senior‑level Information Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Engineering and Information Technology
Industries: Software Development and Technology, Information and Media
Referrals increase your chances of interviewing at Tidio by 2x
#J-18808-Ljbffr
– Tidio
Salary:
16,000 – 20,000 PLN on B2B or 13,200 – 16,600 PLN gross on UoP
Tidio
is a customer service platform that aligns AI and people, helping businesses scale while keeping human touch. Working at Tidio means impacting thousands of companies and millions of users.
A few facts about us:
Our product is one of the world’s leading AI customer service solutions, and our goal is to become no. 1.
We are among the Top 50 AI and Customer Service Products in G2’s Best Software Awards 2024.
We currently rate at 4.7/5 in both Shopify and G2.
Our ML team was among the first in the world to launch an AI agent (Lyro) for customer service!
Every month, our widget is viewed by 350 million unique users, which is 4% of the global population.
Currently, we hire over 150 fantastic people.
How we work in the Tech Team
The Tech team is the biggest in Tidio, with
over 40 people .
We like to be on top of tech, so we use
the newest versions
of technologies.
We review our code and care about its
quality and test coverage .
We offer the
possibility of growing in different technologies
(e.g., NodeJS, AWS, Docker, or Machine Learning) or paths (e.g., leadership).
We exchange experiences in our
guilds
– QA, Backend, and Frontend.
We have
internal lightning talks
and many training opportunities (i.e., Scrum PSD).
Responsibilities
Care about
quality
in every stage of the software development life cycle.
Write
e2e tests
in
Playwright .
Perform exploratory testing of new features.
Prepare test plans and determine what needs to be automated.
Contribute to the incident management process by classifying reported issues.
Assess testing frameworks
to find opportunities for improvement in efficiency and effectiveness.
Work with two technical teams simultaneously (8 engineers, the product designer, the product manager, and the engineering manager).
Cooperate with Product & Technology Teams to establish new and improve existing quality practices.
Impact on identifying and driving testing processes’ improvements by actively participating in QA Guild meetings and other Technology department initiatives.
Champion a culture of quality, mentoring teammates, and influencing the broader engineering organisation toward excellence.
Qualifications
Have
5+ years
of experience in Quality Engineering/Assistance.
Are an expert in designing and maintaining scalable
end-to-end tests .
Have hands‑on expertise with
automation frameworks , preferably Playwright or Cypress.
Have a strong understanding of
Frontend–Backend
architecture and REST APIs, and how they shape testing and automation strategies.
Validate production releases, monitor
key metrics and feedback , and help diagnose issues.
Track and continuously improve quality metrics.
Stay current with new tools and practices (including AI/ML‑assisted testing) and recommend adoption.
Promote best practices in testing and automation across the organization.
Show the “getting things done” attitude, proactively solving issues, and taking ownership of new initiatives.
Proficiency in
English
and strong communication skills.
Bonus Skills
Experience in mobile application testing automation, e.g., Appium.
React knowledge of DOM elements and components in terms of E2E frameworks integration.
Experience with Email deliverability (DNS, SMTP, DMARC).
Experience ensuring software performance, scalability, security, compliance (e.g., GDPR), and user experience.
Experience supporting performance, load, stress, and security testing when needed.
Experience with Meta integrations (Facebook, Instagram, WhatsApp).
Experience with AI‑powered systems.
Experience with Backend or Frontend development.
SaaS startup/scaleup company experience.
Offer
Salary: 16,000 – 20,000 PLN on B2B or 13,200 – 16,600 PLN gross on UoP.
Remote work model with flexible hours.
Possibility to work from one of our offices in Szczecin/Warsaw or access to coworking spaces.
26 days off guaranteed in a year.
Great development opportunities – company‑supported courses and conferences.
Individual work tools—MacBook Pro, Dell screen, JBL headphones; you can tailor the equipment to your needs.
Mental well‑being program – individual therapy sessions and resources for employees.
Free access to one of the most popular e‑book/audiobook services.
Regular social events (company‑wide offsites, team events).
Application Process
Call with a recruiter.
Task.
Tech interview with our QA Engineers.
Final interview with Hiring Manager and Head of Engineering.
Offer and fireworks .
Diversity Statement One of Tidio’s core values is to play fair. Therefore, we treat all candidates equally. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status. This means recruitment and selection of talent to Tidio is only based on individual merit and qualifications directly related to professional competence.
Senior‑level Information Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Engineering and Information Technology
Industries: Software Development and Technology, Information and Media
Referrals increase your chances of interviewing at Tidio by 2x
#J-18808-Ljbffr