Sartorius North America
Field Service Engineer - Remote - Southern East Coast
Sartorius North America, Wilmington, Delaware, us, 19894
As the Field Service Engineer, you will have the opportunity to join a driven and growing team. Self-starters, proactive, and energetic candidates looking to contribute ideas, innovative thinking, and tireless actions should apply. We offer an outstanding work-life balance yet an intense, challenging, and fast-paced working environment. Your work will have a real-world impact and support you in achieving your career goals.
The ideal candidate must be located on the Southern East Coast near a major airport. What you will accomplish together with us:
Provide exceptional customer care and build positive relationships with customers
In the event of an issue, you will provide technical support to customers
Tie the workflow to the schedule to minimize unnecessary travel. Travel to customers by ground, train, and air transportation as needed
You will provide training to customers on the essential use and operation of Bio Analytics instruments
Perform field service, calibration, and installation of complex mechanical systems, and perform preventative maintenance and field sterilizations
One of your tasks will be to assist with resolving IT issues related to Bio Analytics system installations. Follow all the company's procedures and protocols, as well as perform software updates/upgrades
Assist in drafting documentation of process and procedure as required
Keep accurate records via written and paper form, and keep a precise count of parts assigned to the engineer
Regularly, you will be asked to produce timely, accurate, and detailed service reports and prepare customer-facing estimates of repairs
Pass along identified leads to the sales manager
Travel to our Ann Arbor, MI, Fremont, CA, and additional facilities and sites for training and conferences as needed
All other duties as assigned by management
Expect up to 90% overnight travel to support Field Service activities in the greater eastern region of NA, with support in the additional areas of NA
Lift items that weigh up to 35 Kg
What Will Convince Us:
Associate's degree in engineering or military training certifications and/or 5+ years of proven field service experience
3+ years of field service experience in the Bio-Pharmaceutical industry
You can troubleshoot, test, repair, and service technical equipment with excellent mechanical, electrical, and IT skills
You have a valid Driver's License
Proficient with MS Office software, including Outlook, Word, and Excel
We Value:
You can work flexible shifts and adapt to changing work schedules
Completion of a bachelor's degree in mechanical engineering, biomechanical engineering, biomedical engineering, or a related field
Familiarity with mobile tools and applications
Excellent driving record
Identification with our core values: Sustainability, Openness, Enjoyment
Benefits: Personal and Professional Development:
Mentoring, leadership programs, internal seminar offerings
Worklife Balance:
Paid vacation, sick time, corporate holidays and community service day; as well as flexible work schedules
Making an Impact Right from the Start:
Comprehensive onboarding, including a virtual online platform
Welcoming Culture:
Mutual support, team spirit and international collaboration; communities on numerous topics such as "Coaching", "Agile Working" and a "Businesswomen's Network"
Health & Well Being:
Wide selection of health and well-being support such as a variety of medical plans to choose from, dental, vision, EAP, and other wellness programs.
Intelligent Working Environment:
Working in smart buildings with the latest technology and equipment.
Retirement Savings Plan:
401 k (with generous company match)
Flexible Spending:
HSA, FSA (dependent care & healthcare spending), Transportation Commuter Account
Company Paid Benefits:
Basic Life Insurance, AD&D, EAP, Family Planning & Women's Health, Health Advocate
Additional/Optional:
Supplemental Life Insurance (employee, spouse & dependents), Legal Services, LTD & STD, Critical Illness Insurance, Student Loan Tuition Refinance Service
Equal Opportunity Employment Sartorius is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, disability or based on status in any other protected group of class.
Contact & Application Please view equal employment opportunity posters provided by OFCCP here.
E-Verify Participation Info
E-Verify Workers Rights
#LI-remote
We look forward to receiving your application.
www.sartorius.com/career
#J-18808-Ljbffr
The ideal candidate must be located on the Southern East Coast near a major airport. What you will accomplish together with us:
Provide exceptional customer care and build positive relationships with customers
In the event of an issue, you will provide technical support to customers
Tie the workflow to the schedule to minimize unnecessary travel. Travel to customers by ground, train, and air transportation as needed
You will provide training to customers on the essential use and operation of Bio Analytics instruments
Perform field service, calibration, and installation of complex mechanical systems, and perform preventative maintenance and field sterilizations
One of your tasks will be to assist with resolving IT issues related to Bio Analytics system installations. Follow all the company's procedures and protocols, as well as perform software updates/upgrades
Assist in drafting documentation of process and procedure as required
Keep accurate records via written and paper form, and keep a precise count of parts assigned to the engineer
Regularly, you will be asked to produce timely, accurate, and detailed service reports and prepare customer-facing estimates of repairs
Pass along identified leads to the sales manager
Travel to our Ann Arbor, MI, Fremont, CA, and additional facilities and sites for training and conferences as needed
All other duties as assigned by management
Expect up to 90% overnight travel to support Field Service activities in the greater eastern region of NA, with support in the additional areas of NA
Lift items that weigh up to 35 Kg
What Will Convince Us:
Associate's degree in engineering or military training certifications and/or 5+ years of proven field service experience
3+ years of field service experience in the Bio-Pharmaceutical industry
You can troubleshoot, test, repair, and service technical equipment with excellent mechanical, electrical, and IT skills
You have a valid Driver's License
Proficient with MS Office software, including Outlook, Word, and Excel
We Value:
You can work flexible shifts and adapt to changing work schedules
Completion of a bachelor's degree in mechanical engineering, biomechanical engineering, biomedical engineering, or a related field
Familiarity with mobile tools and applications
Excellent driving record
Identification with our core values: Sustainability, Openness, Enjoyment
Benefits: Personal and Professional Development:
Mentoring, leadership programs, internal seminar offerings
Worklife Balance:
Paid vacation, sick time, corporate holidays and community service day; as well as flexible work schedules
Making an Impact Right from the Start:
Comprehensive onboarding, including a virtual online platform
Welcoming Culture:
Mutual support, team spirit and international collaboration; communities on numerous topics such as "Coaching", "Agile Working" and a "Businesswomen's Network"
Health & Well Being:
Wide selection of health and well-being support such as a variety of medical plans to choose from, dental, vision, EAP, and other wellness programs.
Intelligent Working Environment:
Working in smart buildings with the latest technology and equipment.
Retirement Savings Plan:
401 k (with generous company match)
Flexible Spending:
HSA, FSA (dependent care & healthcare spending), Transportation Commuter Account
Company Paid Benefits:
Basic Life Insurance, AD&D, EAP, Family Planning & Women's Health, Health Advocate
Additional/Optional:
Supplemental Life Insurance (employee, spouse & dependents), Legal Services, LTD & STD, Critical Illness Insurance, Student Loan Tuition Refinance Service
Equal Opportunity Employment Sartorius is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, disability or based on status in any other protected group of class.
Contact & Application Please view equal employment opportunity posters provided by OFCCP here.
E-Verify Participation Info
E-Verify Workers Rights
#LI-remote
We look forward to receiving your application.
www.sartorius.com/career
#J-18808-Ljbffr