Renovo Financial
Position Summary
The Closer has two primary responsibilities: orchestrate a smooth closing on new loans and deliver excellent post‑closing customer service. They are expected to zero‑in on a closing date and ensure that all necessary parties are consistently updated throughout the loan application process. Post‑closing, they assist their Renovo POD in ensuring the client’s insurance is up to date, extensions are received, and modifications get signed in a timely manner. The Closer is empowered to ensure the client has an amazing experience, with the goal in mind that the client can’t imagine a world without Renovo.
Responsibilities
Customer Service
Order appraisals, order title, and coordinate with insurance agent to bind insurance
Consistently update all parties involved in the transaction (client, attorneys, agents, title company, etc.)
Successfully deliver a smooth closing experience for our borrower and the team
Proactively reach out to clients and vendors who have not responded to our automatic NPS surveys
Documentation
Review and approve entity documentation
Prepare Loan Closing Package 48 hours in advance of closing
Review Loan Closing package to ensure it is signed correctly by all parties
Examine waived/marked up title per Renovo’s legal counsel instructions
Authorize funding for the transaction
Post‑Closing Customer Coordination
Ensure all approved modifications and extensions are signed timely and appropriately
Follow‑up on upcoming insurance expirations and get policies updated
Behavioral Characteristics
Great Attitude:
You always come into work with a positive attitude and a “I will find a way to get it done” mentality
Proactiveness:
The Closer proactively addresses all functions of their closing and post‑closing responsibilities.
High‑energy:
Your enthusiasm motivates everyone you collaborate with.
Leadership:
You emulate positive behaviors for the entire POD and lift up those around you.
Accuracy:
The Closer is vigilant in the accuracy of all items they touch (ex. Pre‑Close checklist and Client Communication).
Success Factors & Matching Measurements
Success Measurement:
You are able to coordinate approximately 20‑25 loan closings a month
Success Measurement:
NPS Score: 80+ & Response rate of 60%
Success Measurement:
Vendor Contact Entry: Ensure a minimum of 70% of affiliated vendor contacts are entered into the NPS Object for Purchase transactions
Success Measurement:
Post‑Closing Compliance – 0 Force Placed Insurance or Maturity Defaults at the end of the month
Equal Opportunity Employer Renovo Financial is an equal opportunity employer. Renovo Financial does not discriminate in any employment actions (including hiring decisions) with regard to race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, gender identity and expression, marital status, disability, military status or unfavorable discharge from military service or any other characteristic protected by law.
Benefits Renovo offers full‑time employees a 401k plan with employer matching, paid time off, observance of company paid holidays, medical, dental, vision benefits for employees and their dependents, voluntary benefit offerings (life insurance and short‑term disability), pre‑tax FSA, commuter and dependent care benefits, maternity/paternity, hybrid work schedule, and more.
Seniority Level Associate
Employment Type Full‑time
Job Function Administrative and Finance
Industries Financial Services, Banking, and Real Estate
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Responsibilities
Customer Service
Order appraisals, order title, and coordinate with insurance agent to bind insurance
Consistently update all parties involved in the transaction (client, attorneys, agents, title company, etc.)
Successfully deliver a smooth closing experience for our borrower and the team
Proactively reach out to clients and vendors who have not responded to our automatic NPS surveys
Documentation
Review and approve entity documentation
Prepare Loan Closing Package 48 hours in advance of closing
Review Loan Closing package to ensure it is signed correctly by all parties
Examine waived/marked up title per Renovo’s legal counsel instructions
Authorize funding for the transaction
Post‑Closing Customer Coordination
Ensure all approved modifications and extensions are signed timely and appropriately
Follow‑up on upcoming insurance expirations and get policies updated
Behavioral Characteristics
Great Attitude:
You always come into work with a positive attitude and a “I will find a way to get it done” mentality
Proactiveness:
The Closer proactively addresses all functions of their closing and post‑closing responsibilities.
High‑energy:
Your enthusiasm motivates everyone you collaborate with.
Leadership:
You emulate positive behaviors for the entire POD and lift up those around you.
Accuracy:
The Closer is vigilant in the accuracy of all items they touch (ex. Pre‑Close checklist and Client Communication).
Success Factors & Matching Measurements
Success Measurement:
You are able to coordinate approximately 20‑25 loan closings a month
Success Measurement:
NPS Score: 80+ & Response rate of 60%
Success Measurement:
Vendor Contact Entry: Ensure a minimum of 70% of affiliated vendor contacts are entered into the NPS Object for Purchase transactions
Success Measurement:
Post‑Closing Compliance – 0 Force Placed Insurance or Maturity Defaults at the end of the month
Equal Opportunity Employer Renovo Financial is an equal opportunity employer. Renovo Financial does not discriminate in any employment actions (including hiring decisions) with regard to race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, gender identity and expression, marital status, disability, military status or unfavorable discharge from military service or any other characteristic protected by law.
Benefits Renovo offers full‑time employees a 401k plan with employer matching, paid time off, observance of company paid holidays, medical, dental, vision benefits for employees and their dependents, voluntary benefit offerings (life insurance and short‑term disability), pre‑tax FSA, commuter and dependent care benefits, maternity/paternity, hybrid work schedule, and more.
Seniority Level Associate
Employment Type Full‑time
Job Function Administrative and Finance
Industries Financial Services, Banking, and Real Estate
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