UCSF Health
Practice Coordinator 3 – UCSF Health
Join to apply for the Practice Coordinator 3 role at UCSF Health. As a patient‑focused organization, UCSF Medical Center exists to enhance the health and well‑being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. UCSF Medical Center seeks faculty and staff who are committed to the values of professionalism, respect, integrity, diversity and excellence that are integral to our mission.
Responsibilities The Practice Coordinator is primarily responsible for representing the administrative team as the public face of the Practice and works closely with the administrative, clinical and management teams to support practice operations and customer service recovery and intervention efforts. Provides support to all functions of the administrative teams including, but not limited to: CRM messages, telephone encounters, referrals, APeX in‑baskets, scanning, filing, authorizations, and billing. The PC maintains all routine clerical operations and communications, adheres to UCSF House and Telephone Standards, and remains sensitive to the needs of patients, staff and providers at all times. A flexible, self‑reliant individual who can synthesize knowledge of practice operations, problem‑solve, prioritize and facilitate complex transactions in daily activities is required. This position makes a difference for patients in an outpatient care unit by providing excellent customer service, ensuring accurate information flow between medical, hospital staff and departments, and maximizing unit efficiency. The PC is required to work at any UCSF campus as needed and scheduled.
Required Qualifications
High School graduate or equivalent with four years related experience; or college degree and 6 months related experience; or equivalent combination of education and experience.
Successfully passes fingerprinting protocol and is approved to be a cash collector if applicable.
Strong computer skills, including basic keyboarding skills, and experience with at least two Office‑type software programs (e.g., Outlook, Word and Excel). Proven ability to navigate through multiple patient record systems and to sit at a computer terminal with telephone headphones for extended periods.
Ability to analyze situations, prioritize, and develop solutions and make recommendations.
Ability to work with minimal supervision.
Ability to use good judgment and work independently, at times under the pressure of deadlines.
Excellent customer service and communication/interpersonal skills, both over the telephone and directly.
Basic math skills required.
Proven ability to deal with a wide variety of individuals and to deal sensitively and effectively with patients.
Excellent organizational and problem‑solving skills.
Strong writing skills to include the ability to compose, edit, and proof a wide variety of documents.
Demonstrated administrative/office coordination skills.
Demonstrated knowledge of medical practice terminology.
Within six months of start date, based upon completion of training, the Supervisor will complete the proficiency checklist with the employee. This includes:
Referrals (Incoming referral entry) and handling all referral WQs
Schedule surgeries
Work applicable work queues
Enter/edit outside test results
Messaging (CRM) if applicable
2nd calls in CRM if applicable
Telephone encounters
My open encounter
Staff message
New message
Route Patient advice request to providers (My Chart)
Patient Schedule (My Chart)
Letters
Pools
Patient look up
Check‑in process
Check‑out process
Comment field
Quick note
Scanning
Preferred Qualifications
Demonstrated experience in health care (may include medical, dental or veterinary) in patient scheduling, insurance verification, medical record data abstraction or patient financial services.
Prior experience with appointment, ancillary service or surgical scheduling or a combination of all three.
Bi‑lingual or multi‑lingual capability (Spanish, Cantonese, Russian) strongly preferred.
Prior experience with EPIC.
About UCSF At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what’s possible for the patients we serve – a promise we share with the professionals who make up our team. Consistently ranked among the top 10 hospitals nationwide by U.S. News & World Report, UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere to best use your skills and talents.
Equal Employment Opportunity The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.
Job Details Job Code and Payroll Title: 004818 PRACTICE CRD 3 Job Category: Administrative Support Bargaining Unit: Teamsters Local 2010 – Clerical and Allied Services Unit (CX) Employee Class: Career Percentage: 100% Location: San Francisco, CA – Mission Bay (SF)
Work Style: Fully On‑Site Shift: Days (8 Hours) – Monday–Friday
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Responsibilities The Practice Coordinator is primarily responsible for representing the administrative team as the public face of the Practice and works closely with the administrative, clinical and management teams to support practice operations and customer service recovery and intervention efforts. Provides support to all functions of the administrative teams including, but not limited to: CRM messages, telephone encounters, referrals, APeX in‑baskets, scanning, filing, authorizations, and billing. The PC maintains all routine clerical operations and communications, adheres to UCSF House and Telephone Standards, and remains sensitive to the needs of patients, staff and providers at all times. A flexible, self‑reliant individual who can synthesize knowledge of practice operations, problem‑solve, prioritize and facilitate complex transactions in daily activities is required. This position makes a difference for patients in an outpatient care unit by providing excellent customer service, ensuring accurate information flow between medical, hospital staff and departments, and maximizing unit efficiency. The PC is required to work at any UCSF campus as needed and scheduled.
Required Qualifications
High School graduate or equivalent with four years related experience; or college degree and 6 months related experience; or equivalent combination of education and experience.
Successfully passes fingerprinting protocol and is approved to be a cash collector if applicable.
Strong computer skills, including basic keyboarding skills, and experience with at least two Office‑type software programs (e.g., Outlook, Word and Excel). Proven ability to navigate through multiple patient record systems and to sit at a computer terminal with telephone headphones for extended periods.
Ability to analyze situations, prioritize, and develop solutions and make recommendations.
Ability to work with minimal supervision.
Ability to use good judgment and work independently, at times under the pressure of deadlines.
Excellent customer service and communication/interpersonal skills, both over the telephone and directly.
Basic math skills required.
Proven ability to deal with a wide variety of individuals and to deal sensitively and effectively with patients.
Excellent organizational and problem‑solving skills.
Strong writing skills to include the ability to compose, edit, and proof a wide variety of documents.
Demonstrated administrative/office coordination skills.
Demonstrated knowledge of medical practice terminology.
Within six months of start date, based upon completion of training, the Supervisor will complete the proficiency checklist with the employee. This includes:
Referrals (Incoming referral entry) and handling all referral WQs
Schedule surgeries
Work applicable work queues
Enter/edit outside test results
Messaging (CRM) if applicable
2nd calls in CRM if applicable
Telephone encounters
My open encounter
Staff message
New message
Route Patient advice request to providers (My Chart)
Patient Schedule (My Chart)
Letters
Pools
Patient look up
Check‑in process
Check‑out process
Comment field
Quick note
Scanning
Preferred Qualifications
Demonstrated experience in health care (may include medical, dental or veterinary) in patient scheduling, insurance verification, medical record data abstraction or patient financial services.
Prior experience with appointment, ancillary service or surgical scheduling or a combination of all three.
Bi‑lingual or multi‑lingual capability (Spanish, Cantonese, Russian) strongly preferred.
Prior experience with EPIC.
About UCSF At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what’s possible for the patients we serve – a promise we share with the professionals who make up our team. Consistently ranked among the top 10 hospitals nationwide by U.S. News & World Report, UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere to best use your skills and talents.
Equal Employment Opportunity The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.
Job Details Job Code and Payroll Title: 004818 PRACTICE CRD 3 Job Category: Administrative Support Bargaining Unit: Teamsters Local 2010 – Clerical and Allied Services Unit (CX) Employee Class: Career Percentage: 100% Location: San Francisco, CA – Mission Bay (SF)
Work Style: Fully On‑Site Shift: Days (8 Hours) – Monday–Friday
#J-18808-Ljbffr