Foundation Risk Partners
Employee Benefits Account Manager
Foundation Risk Partners, Santa Clarita, California, United States, 91382
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Foundation Risk Partners , one of the fastest growing insurance brokerage and consulting firms in the US, is adding an Employee Benefits Account Manager to their LBW team in Valencia, CA. This role can be on-site, hybrid or remote.
Job Summary The Account Manager is a qualified/client‑facing position that is primarily responsible for the successful delivery of day‑to‑day service‑related activities that support Sales, Account Management and Underwriting with the retention/growth efforts associated with multiple assigned client accounts (Book of Business).
Key Responsibilities
Manage the client life‑cycle deliverables with oversight from the Benefit Consultant and Team Lead to ensure the successful retention of a Book of Business (94% Renewal Rate).
With guidance and supervision, work on client related deliverables of increasing complexity.
Beyond foundational knowledge (i.e., industry, product knowledge and regulatory compliance), complete necessary training and professional development to gain exposure to principles such as strategic account planning, effective communication and project management.
Identify and declare area of focus/subject matter expertise.
Essential Duties
As part of the client life cycle (on‑boarding, ongoing support and renewal), work closely with the Team to execute on the day‑to‑day service deliverables for ALL lines of coverage and products by:
Supporting the Team Lead to understand a client’s goals/objectives and develop a multi‑year strategic plan (roadmap)
Defining an annual service delivery calendar (life cycle) in support of the multi‑year strategic plan (roadmap)
Preparing the various deliverables by leveraging team member expertise, available tools, established standards/work products, etc. to manage client expectations and ensure timely delivery of materials in accordance with the client life cycle
Effectively communicating and presenting findings, analysis and recommendations in meetings/calls/emails (i.e., setting agendas and appropriate internal/external follow‑up)
Prepare standard and ad‑hoc reports and other client related projects (as needed)
Developing, cultivating and maintaining strong client/vendor relationships
At various times throughout the year (i.e., Open Enrollment), review employee education and communication materials (i.e., Benefit Guides).
Research, respond and/or resolve client inquiries/service‑related issues independently, involving more experienced team members and resources when necessary.
Ensure that contact information for all client stakeholders is appropriately managed for purposes of both Client Satisfaction (NPS) and Thought Leadership.
In order to identify/overcome gaps, work with Team Lead and Producer to create and periodically review/update/manage Internal Account Plan.
Interact with carriers and vendors on behalf of the client and the team.
Ability to identify and leverage resources appropriate for upsell opportunities.
Develop new and creative benefit solutions with guidance.
Education & Experience
Bachelor’s Degree preferred.
5+ years of prior practical account management experience with a health and welfare carrier or broker is required.
Current and active California Life & Health License is required.
Competencies & Qualifications
Experience with Large and Small Group clients.
Knowledge of health and welfare plans, including medical, dental, vision, STD and LTD insurance.
Ability to interpret client’s current coverage plan, identify gaps, and recommend opportunities to expand lines of coverage.
Ability to prepare RFP and have knowledge of the insurance marketplace.
Ability to market new and existing clients.
Excellent presentation skills, includes use of Excel and PowerPoint.
Experience navigating and quoting in quoting systems.
Experience working in AMS360.
As needed, must be able to drive to client locations and deliver OE and education presentations.
Bilingual English/Spanish preferred.
Pay Transparency Range $80,000 USD - $110,000 USD
Disclaimer While this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add, or remove duties from particular jobs and to assign other duties as necessary.
Equal Employment Opportunity (EEO) FRP provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or any other classifications protected by law.
Benefits FRP offers a comprehensive range of health‑related benefit options including medical, vision, and dental. We offer a 401(k) with company match, company paid life insurance, STD, LTD and a generous PTO policy starting at 18 days per year plus 10 paid holidays & 2 floating holidays!
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Foundation Risk Partners , one of the fastest growing insurance brokerage and consulting firms in the US, is adding an Employee Benefits Account Manager to their LBW team in Valencia, CA. This role can be on-site, hybrid or remote.
Job Summary The Account Manager is a qualified/client‑facing position that is primarily responsible for the successful delivery of day‑to‑day service‑related activities that support Sales, Account Management and Underwriting with the retention/growth efforts associated with multiple assigned client accounts (Book of Business).
Key Responsibilities
Manage the client life‑cycle deliverables with oversight from the Benefit Consultant and Team Lead to ensure the successful retention of a Book of Business (94% Renewal Rate).
With guidance and supervision, work on client related deliverables of increasing complexity.
Beyond foundational knowledge (i.e., industry, product knowledge and regulatory compliance), complete necessary training and professional development to gain exposure to principles such as strategic account planning, effective communication and project management.
Identify and declare area of focus/subject matter expertise.
Essential Duties
As part of the client life cycle (on‑boarding, ongoing support and renewal), work closely with the Team to execute on the day‑to‑day service deliverables for ALL lines of coverage and products by:
Supporting the Team Lead to understand a client’s goals/objectives and develop a multi‑year strategic plan (roadmap)
Defining an annual service delivery calendar (life cycle) in support of the multi‑year strategic plan (roadmap)
Preparing the various deliverables by leveraging team member expertise, available tools, established standards/work products, etc. to manage client expectations and ensure timely delivery of materials in accordance with the client life cycle
Effectively communicating and presenting findings, analysis and recommendations in meetings/calls/emails (i.e., setting agendas and appropriate internal/external follow‑up)
Prepare standard and ad‑hoc reports and other client related projects (as needed)
Developing, cultivating and maintaining strong client/vendor relationships
At various times throughout the year (i.e., Open Enrollment), review employee education and communication materials (i.e., Benefit Guides).
Research, respond and/or resolve client inquiries/service‑related issues independently, involving more experienced team members and resources when necessary.
Ensure that contact information for all client stakeholders is appropriately managed for purposes of both Client Satisfaction (NPS) and Thought Leadership.
In order to identify/overcome gaps, work with Team Lead and Producer to create and periodically review/update/manage Internal Account Plan.
Interact with carriers and vendors on behalf of the client and the team.
Ability to identify and leverage resources appropriate for upsell opportunities.
Develop new and creative benefit solutions with guidance.
Education & Experience
Bachelor’s Degree preferred.
5+ years of prior practical account management experience with a health and welfare carrier or broker is required.
Current and active California Life & Health License is required.
Competencies & Qualifications
Experience with Large and Small Group clients.
Knowledge of health and welfare plans, including medical, dental, vision, STD and LTD insurance.
Ability to interpret client’s current coverage plan, identify gaps, and recommend opportunities to expand lines of coverage.
Ability to prepare RFP and have knowledge of the insurance marketplace.
Ability to market new and existing clients.
Excellent presentation skills, includes use of Excel and PowerPoint.
Experience navigating and quoting in quoting systems.
Experience working in AMS360.
As needed, must be able to drive to client locations and deliver OE and education presentations.
Bilingual English/Spanish preferred.
Pay Transparency Range $80,000 USD - $110,000 USD
Disclaimer While this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add, or remove duties from particular jobs and to assign other duties as necessary.
Equal Employment Opportunity (EEO) FRP provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or any other classifications protected by law.
Benefits FRP offers a comprehensive range of health‑related benefit options including medical, vision, and dental. We offer a 401(k) with company match, company paid life insurance, STD, LTD and a generous PTO policy starting at 18 days per year plus 10 paid holidays & 2 floating holidays!
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