Lindblad Expeditions
Join to apply for the
Wellness Operations Manager
role at
Lindblad Expeditions
1 week ago Be among the first 25 applicants
Join to apply for the
Wellness Operations Manager
role at
Lindblad Expeditions
This range is provided by Lindblad Expeditions. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $75,000.00/yr - $80,200.00/yr
Who We Are Lindblad Expeditions is a true pioneer in Expedition Travel. From taking the first citizen explorers to Antarctica in 1966, opening the Galapagos and Easter Island to tourism in 1967, leading the first tourist expedition through the Northwest Passage in 1984, and launching our innovative partnership with National Geographic in 2004, we’re now taking almost 30,000 guests a year to some of the world’s most remote and pristine locations on our fleet of 23 ships, and are committed to ensuring our guests experience the “Exhilaration of Discovery”.
Job Summary The Wellness Operations Manager oversees and supports all spa, fitness, and wellness‑related operations across the company’s expedition fleet. This role ensures consistent, high‑quality guest experience while driving revenue growth onboard through treatments and spa retail activations. The ideal candidate combines operational acumen, strong leadership, and a passion for wellness in an expedition environment.
Key Responsibilities
Oversee daily spa and wellness operations across the fleet, ensuring consistency in guest experience, service standards, and brand alignment
Develop and maintain treatment protocols, menu offerings, and service standards
Conduct regular audits and onboard visits to assess performance and compliance
Collaborate with FSD for US WS performance
Analyze monthly spa revenue reports by vessel, identifying trends, variances, and opportunities for improvement
Implement strategies to enhance treatment utilization and increase average spending per guest
Activate and manage onboard retail programs, ensuring engaging merchandising and product training
Collaborating with onboard spa leads to set and achieving revenue targets
Coordinate scheduling, travel, and logistics for U.S.-flagged ship wellness staff
Support recruitment, onboarding, and ongoing training for spa teams
Serve as shoreside liaison and point of contact for wellness staff, providing guidance, support, and operational updates
Step in to fill spa management roles onboard when required
Partner with design and operations teams to optimize wellness space functionality and guest flow
Research and recommend new equipment, products, and trends in the wellness and expedition travel sector
Prepare and present monthly spa performance reports per ship, highlighting progress toward revenue goals. Continuous work on MXP POS for reporting
Identify underperforming areas and develop corrective strategies to achieve financial and operational objectives
Maintain detailed documentation of wellness KPIs, staffing levels, and guest feedback
Qualifications
Bachelor’s degree in hospitality, Spa Management, or a related field (preferred)
Esthetician license (required) and Certified Spa manager (CSM) (preferred)
5+ years of experience in multi‑unit spa or wellness operations, preferably within cruise, resort, or hospitality industries
Proven track record of driving revenue growth and managing P&L performance
Strong organizational and administrative skills with experience coordinating travel and scheduling
Excellent communication and interpersonal abilities; able to build rapport with shipboard and shoreside teams
Ability to travel domestically and internationally as required
Flexible and hands‑on; able to work in a dynamic and expedition‑oriented environment
Key Attributes
Strategic thinker with operational focus
Passion for wellness, hospitality, and guest satisfaction
Detail‑oriented, data‑driven, and proactive in problem‑solving
Revenue driven
Comfortable working cross‑functionally with other teams
Disclaimer Statement This job description is intended only to describe the general nature and level of work being performed by an employee in this position. It is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills or abilities required or persons so classified or assigned.
Annual bonus eligibility up to 5%
Seniority level Not Applicable
Employment type Full‑time
Job function Management and Manufacturing
Industries: Travel Arrangements
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Wellness Operations Manager
role at
Lindblad Expeditions
1 week ago Be among the first 25 applicants
Join to apply for the
Wellness Operations Manager
role at
Lindblad Expeditions
This range is provided by Lindblad Expeditions. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $75,000.00/yr - $80,200.00/yr
Who We Are Lindblad Expeditions is a true pioneer in Expedition Travel. From taking the first citizen explorers to Antarctica in 1966, opening the Galapagos and Easter Island to tourism in 1967, leading the first tourist expedition through the Northwest Passage in 1984, and launching our innovative partnership with National Geographic in 2004, we’re now taking almost 30,000 guests a year to some of the world’s most remote and pristine locations on our fleet of 23 ships, and are committed to ensuring our guests experience the “Exhilaration of Discovery”.
Job Summary The Wellness Operations Manager oversees and supports all spa, fitness, and wellness‑related operations across the company’s expedition fleet. This role ensures consistent, high‑quality guest experience while driving revenue growth onboard through treatments and spa retail activations. The ideal candidate combines operational acumen, strong leadership, and a passion for wellness in an expedition environment.
Key Responsibilities
Oversee daily spa and wellness operations across the fleet, ensuring consistency in guest experience, service standards, and brand alignment
Develop and maintain treatment protocols, menu offerings, and service standards
Conduct regular audits and onboard visits to assess performance and compliance
Collaborate with FSD for US WS performance
Analyze monthly spa revenue reports by vessel, identifying trends, variances, and opportunities for improvement
Implement strategies to enhance treatment utilization and increase average spending per guest
Activate and manage onboard retail programs, ensuring engaging merchandising and product training
Collaborating with onboard spa leads to set and achieving revenue targets
Coordinate scheduling, travel, and logistics for U.S.-flagged ship wellness staff
Support recruitment, onboarding, and ongoing training for spa teams
Serve as shoreside liaison and point of contact for wellness staff, providing guidance, support, and operational updates
Step in to fill spa management roles onboard when required
Partner with design and operations teams to optimize wellness space functionality and guest flow
Research and recommend new equipment, products, and trends in the wellness and expedition travel sector
Prepare and present monthly spa performance reports per ship, highlighting progress toward revenue goals. Continuous work on MXP POS for reporting
Identify underperforming areas and develop corrective strategies to achieve financial and operational objectives
Maintain detailed documentation of wellness KPIs, staffing levels, and guest feedback
Qualifications
Bachelor’s degree in hospitality, Spa Management, or a related field (preferred)
Esthetician license (required) and Certified Spa manager (CSM) (preferred)
5+ years of experience in multi‑unit spa or wellness operations, preferably within cruise, resort, or hospitality industries
Proven track record of driving revenue growth and managing P&L performance
Strong organizational and administrative skills with experience coordinating travel and scheduling
Excellent communication and interpersonal abilities; able to build rapport with shipboard and shoreside teams
Ability to travel domestically and internationally as required
Flexible and hands‑on; able to work in a dynamic and expedition‑oriented environment
Key Attributes
Strategic thinker with operational focus
Passion for wellness, hospitality, and guest satisfaction
Detail‑oriented, data‑driven, and proactive in problem‑solving
Revenue driven
Comfortable working cross‑functionally with other teams
Disclaimer Statement This job description is intended only to describe the general nature and level of work being performed by an employee in this position. It is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills or abilities required or persons so classified or assigned.
Annual bonus eligibility up to 5%
Seniority level Not Applicable
Employment type Full‑time
Job function Management and Manufacturing
Industries: Travel Arrangements
#J-18808-Ljbffr