NYC Department of Social Services
CPRU SUPERVISOR – NYC Department of Social Services
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CPRU SUPERVISOR
role at
NYC Department of Social Services
Overview Under general supervision of the CPRU Supervisor and with wide latitude for independent action and decision, the CPRU Specialist performs outreach, administrative, analytical duties relating to the resolution of client fair hearing requests related to Agency decisions affecting receipt of Cash Assistance, SNAP, and Medicaid benefits, and the preparation of documentation for presentation of evidence at the Office of Administrative Hearings (OAH). Assignments are made at the discretion of management, and such assignments will be limited to the duties and responsibilities detailed below.
Responsibilities
Review and analyze Fair Hearing Requests from clients to determine whether cases should be resolved or sent to Packet Preparation. Review databases (including WMS, POS, New York City Way, etc.) connected with client’s cases to determine the accuracy of actions taken or to determine if Notices of Intent (NOI)/decisions are defective. Take appropriate action to correct any cases that can be resolved and work within the FHEMS system to route cases to the appropriate Fair Hearings/FIA Unit.
Prepare electronic Fair Hearing evidence packets through use of the FHEMS system, incorporating all relevant documents for presentation of evidence at the Office of Administrative Hearings (OAH). Communicate with Fair Hearing Representatives to ensure that all evidence packets are complete and that any resolutions taken are part of the packet.
Conduct outreach to clients on cases that require follow up to determine case resolution. Explain the fair hearing process to clients and determine what information and/or documentation are needed to resolve cases. Ensure that such documentation is received from the client and properly incorporated into the client’s case file.
Monitor and review individual FHEMS queues to ensure all work is completed in a timely manner. Consult with immediate supervisor to determine workload issues and appropriateness of actions taken on cases. Continue to stay abreast of changes in Agency Policies and Procedures, maintaining an understanding of changes in the FHEMs system.
Notify Job Center staff of required action to be completed to resolve cases.
Receive and respond verbally or in writing, to telephone or written inquiries and complaints from outside agencies, public officials and central office operations regarding clients and fair hearing activities.
Send resolution letters to clients whose cases have been determined to be resolved. Communicate with Fair Hearing Representatives to determine the quality of the evidence packets and the need to add additional documentation to enhance the defense of cases at hearings.
Hours / Schedule 9 am – 5 pm with flex
Work Location 505 Clermont Avenue, Brooklyn NY 11238
Position Details
Seniority level: Entry level
Employment type: Full-time
Job function: Other
Industry: Government Administration
Minimum Qualifications
A four-year high school diploma or its educational equivalent, and three years of full-time satisfactory experience working directly in social/human services or a related setting, providing either client services, employment planning/counseling services which involves job development, skills assessment, and employment placement or other economic opportunity programming.
A baccalaureate degree from an accredited college; plus eighteen months of full-time satisfactory experience working as a Benefits Opportunity Specialist; or
A baccalaureate degree from an accredited college; plus eighteen months of full-time satisfactory experience as described in item one above.
College credit from an accredited college may be substituted for this experience on the basis of 60 semester credits for nine months of the work experience described above. However, all candidates must have at least 18 months of full-time satisfactory experience working as a Benefits Opportunity Specialist or performing social/human services work as described in item one above.
Preferred Skills
Excellent communication and writing skills.
Knowledge of Agency operations and NYS social service policy/procedures.
Strong analytical, problem‑solving, and time‑management skills.
Detail oriented.
Knowledge of FHEMS, WMS, POS, NYCWAY, SEAMS.
Exceptional Excel skills.
Interpersonal skills.
Additional Information This position is also open to qualified persons with a disability who are eligible for the 55‑a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55‑a Program.
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.
New York City Residency is not required for this position.
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
Salary: $60,275.00 – $69,316.00
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CPRU SUPERVISOR
role at
NYC Department of Social Services
Overview Under general supervision of the CPRU Supervisor and with wide latitude for independent action and decision, the CPRU Specialist performs outreach, administrative, analytical duties relating to the resolution of client fair hearing requests related to Agency decisions affecting receipt of Cash Assistance, SNAP, and Medicaid benefits, and the preparation of documentation for presentation of evidence at the Office of Administrative Hearings (OAH). Assignments are made at the discretion of management, and such assignments will be limited to the duties and responsibilities detailed below.
Responsibilities
Review and analyze Fair Hearing Requests from clients to determine whether cases should be resolved or sent to Packet Preparation. Review databases (including WMS, POS, New York City Way, etc.) connected with client’s cases to determine the accuracy of actions taken or to determine if Notices of Intent (NOI)/decisions are defective. Take appropriate action to correct any cases that can be resolved and work within the FHEMS system to route cases to the appropriate Fair Hearings/FIA Unit.
Prepare electronic Fair Hearing evidence packets through use of the FHEMS system, incorporating all relevant documents for presentation of evidence at the Office of Administrative Hearings (OAH). Communicate with Fair Hearing Representatives to ensure that all evidence packets are complete and that any resolutions taken are part of the packet.
Conduct outreach to clients on cases that require follow up to determine case resolution. Explain the fair hearing process to clients and determine what information and/or documentation are needed to resolve cases. Ensure that such documentation is received from the client and properly incorporated into the client’s case file.
Monitor and review individual FHEMS queues to ensure all work is completed in a timely manner. Consult with immediate supervisor to determine workload issues and appropriateness of actions taken on cases. Continue to stay abreast of changes in Agency Policies and Procedures, maintaining an understanding of changes in the FHEMs system.
Notify Job Center staff of required action to be completed to resolve cases.
Receive and respond verbally or in writing, to telephone or written inquiries and complaints from outside agencies, public officials and central office operations regarding clients and fair hearing activities.
Send resolution letters to clients whose cases have been determined to be resolved. Communicate with Fair Hearing Representatives to determine the quality of the evidence packets and the need to add additional documentation to enhance the defense of cases at hearings.
Hours / Schedule 9 am – 5 pm with flex
Work Location 505 Clermont Avenue, Brooklyn NY 11238
Position Details
Seniority level: Entry level
Employment type: Full-time
Job function: Other
Industry: Government Administration
Minimum Qualifications
A four-year high school diploma or its educational equivalent, and three years of full-time satisfactory experience working directly in social/human services or a related setting, providing either client services, employment planning/counseling services which involves job development, skills assessment, and employment placement or other economic opportunity programming.
A baccalaureate degree from an accredited college; plus eighteen months of full-time satisfactory experience working as a Benefits Opportunity Specialist; or
A baccalaureate degree from an accredited college; plus eighteen months of full-time satisfactory experience as described in item one above.
College credit from an accredited college may be substituted for this experience on the basis of 60 semester credits for nine months of the work experience described above. However, all candidates must have at least 18 months of full-time satisfactory experience working as a Benefits Opportunity Specialist or performing social/human services work as described in item one above.
Preferred Skills
Excellent communication and writing skills.
Knowledge of Agency operations and NYS social service policy/procedures.
Strong analytical, problem‑solving, and time‑management skills.
Detail oriented.
Knowledge of FHEMS, WMS, POS, NYCWAY, SEAMS.
Exceptional Excel skills.
Interpersonal skills.
Additional Information This position is also open to qualified persons with a disability who are eligible for the 55‑a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55‑a Program.
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.
New York City Residency is not required for this position.
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
Salary: $60,275.00 – $69,316.00
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